Reason for Visit: Service
I recommend this dealer: No
My Review of Pacific Volkswagen:
I have owned Audi/VW cars for many years, decades. I understand the maintenance and issues that go along with these cars as you own them over the years. I have a 2002 VW Jetta 2.0 with the famous door lock module defect that VW fails to own up to and recall. The issue is a defective microswitch near the door latch, the only external microswitch of the 5 used in the unit. Anyway, due to my health problems I decided to just pay the $350 and have the dealer do the job. The part is to be around $189 and the labor about the same, so the total should be $350-400. People typically pay about $350 total for this job and sometimes less when VW decided to cover the cost of the replacement part. A class action lawsuit against VW of America is in the works from what I've read. =-)
When we went to Pacific VW in Hawthorne, California we hid the fact that we are VW/Audi enthusiasists and know what we are talking about, as they tend to treat you worse if you know anything. The service agent tried to say it would be $211 for the part and $400 for labor. It would be another $125 if they needed to clear the codes after the work,,lol. I tried to mention that they are near twice as much as other dealers, but the condescending demeanor of the two service agents made me simply disgusted and I walked.
I'll just fix it myself this time and replace the actual microswitch with the replacement part from Radio Shack for $2.99. VW dealers will only replace the whole lock mechanism which is expensive and wasteful, but I was willing to do it in order to avoid having to do the job myself. I will NEVER send anyone to Pacific VW. I've been to all the dealers in my area over the years, this one is hand down the worst VW dealer ever and probably the youngest. They won't last long at that rate, I've seen others come and go in the area who offer poor service.
AVOID PACIFIC VW IN HAWTHORNE CALIFORNIA- THEY ARE RIPOFF ARTISTS AND ARE CONDESCENDING AND DISRESPECTFUL. THEY PURPOSELY TRY TO WRITE UP SERVICE ORDERS TO COST THE CUSTOMER MORE MONEY THAN NEEDED...I CAUGHT THEM DOING JUST THAT. YOU HAVE A CHOICE EVEN IF YOU BOUHGHT YOUR CAR THEIR TO GO ELSEWHERE FOR SERVICE.
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