My Review Of Palisades Mazda:
If you’re looking for a dealership with integrity, stay away from Palisades Mazda. I tried to buy a car from them, and found them to be dishonest and the experience distasteful. Let me explain. I was looking for a used Mazda CX-9, had visited this dealership previously, and was contacted by the salesman who said he had just taken in a car that was perfect for us. My wife and I returned for a test drive and the car was exactly what we were looking for. He quoted a price that worked for us, and we wanted to move forward. Two days later, he informed us that the car we wanted was driven the day before, was in an accident and seriously damaged, and was now no longer available. Two days later, he presented us with information on a “sister car with similar specs”, but at a price $1800 higher. The car was not similar, it was the same car. When we reached back to the General Manager, and to the dealership’s owner, The Premier Collection, we received a phone call confirming what we already knew… that the salesperson had lied, that this was the same car, but that the price was now higher. I don’t know if they thought they could get more money from us or others, but this was insulting and disturbing. The General Manager said he was “sincerely” sorry that we were lied to, but that he would not honor the price we were previously quoted, quoted multiple times. He offered to knock another $500 off the “new price” because he felt bad about what happened, but would not honor any other price. I don’t know if I’ve ever received a less sincere apology. After what transpired, I candidly expected the General Manager to at the very least honor the offer made to us. Instead, he explained that the original offer to us was his cost. It seemed he had no problem looking beyond the dealership’s blatant dishonesty, as long as the profit was maybe not the full $1800, but no less than $1300. I truly did not expect this apology conversation to simply be a guise for a price negotiation. I guess it’s hard to put a price on sincerity and respect for one’s customers. I guess deceptive tactics are simply part and parcel of the negotiation process at Palisades Mazda. The irony is the websites of both Palisades Mazda, and their parent company The Premier Collection, spell out their 4 guiding principles, 2 of which are integrity and respect for the individual. Maybe someone in marketing should show the website to management. My wife and I have moved on and are purchasing a car from an unrelated dealership. We think it’s important to establish a relationship with a dealer you can trust, especially if you plan to return for service and more. I can’t speak to the other dealerships owned by The Premier Collection, and whether they conduct business in a similar deceitful manner. What I can say is if you’re looking to purchase a car from Palisades Mazda, at least go in with open eyes and know what you’re dealing with.
Was this review helpful to you?