Love this dealership. They always are willing to help and do a super job. Would recommend this dealership to everyone. They go above and beyond to help.

Was this review helpful to you?    Yes | No Thank you

Customer service with the Service Department is not a top priority. In fact, it does not even enter into the picutre at all when dealing with the Service Department. Not focused, totally disorganized and worse yet, nasty and belligerent and condescending. I would have thought that the department often known as the front line with customer in a dealership would have been much more polished and professional.

On the flip side, the Sales Department was fantastic.

Was this review helpful to you?    Yes | No Thank you

This dealership is a very friendly and really make you feel at home, this is my second car from this dealer and Sean and John good people to work with, thanks

Was this review helpful to you?    Yes | No Thank you

Second purchase from palm coast ford. Sean and Chris are an asset to your dealership. They could not have been more courteous, professional and accommodating in my purchase of a 2013 150. They are the most trustworthy and personable sales staff I have ever had the pleasure in working with in this industry. I can`t thank them enough. hope you will visit them for all your vehicle purchases, you will be happy without any question. thanks again phil hudgins

Was this review helpful to you?    Yes | No Thank you

I wanted to take a moment to thank Sean Peveler and Chris Smith for all of their help with my recent new car purchase. Having spent three years in the automobile business years ago, I can honestly say that my entire experience was top-notch! I purchased a 2013 Ford Fusion and I simply love it.Sean and Chris were a pleasure to do business with.
Kudos to the entire staff!

Sincerely,
D.J. Ruddell

Was this review helpful to you?    Yes | No Thank you

My wife and I entered the dealership looking for a used car primarily for her to drive to and from work. We were introduced to "Red." We told him what we were looking for and he showed us a very nice used car with low mileage and at a price we could afford. He had the car detailed and filled with gas before we left the dealership. I recommend Red as an excellent salesman who is not only knowledge of Ford cars but also any car he may show to a prospective purchaser. After purchasing the car, we have received many letters and emails from other employees requesting that any time we return to the dealership we stop by an introduce ourselves. Everyone there is very friendly.

Was this review helpful to you?    Yes | No Thank you

2nd car purchased here. Jeff Moore was wonderful! Will only purchase thru him. Has great patience and will do what ever it takes to please his customer

Was this review helpful to you?    Yes | No Thank you

From the time I parked my car to walk into the dealership to the time I drove out all the sales people were very helpful. I guess the best part was the no pressure sales. Even after I leased the car the salesmen were still very helpful. My next car will be a Ford.
Jill Couch

Was this review helpful to you?    Yes | No Thank you

We came in just to look at used SUV's, and left with a great 2012 Ford Edge. Our sales person, Jeff Moore, helped us zero in on the Edge. It was a perfect match for our needs, and looks great. With the dealership only 5 miles from our house, it makes using the lifetime free oil changes a real advantage. The entire dealership staff was helpful, and friendly. The dealership manager came over and we had a nice talk about his dealership, and the Ford Edge. We feel we made the correct choice.

Was this review helpful to you?    Yes | No Thank you

Be careful before you plan a trip to Palm Coast Ford. I asked for information about a used truck over the phone because I live a little over an hour away from the dealership. After we started to talk about price I was transferred to an internet sales manager. I told him that I did not want to drive to see the truck if they weren't going to get close on the price I could pay. He assured me that if I made the trip they could do $19,500. After I drove over an hour to get to the dealership they were now telling me the best price they could do was $20,500. The internet sales manager that had told me the $19,500 price was already gone for the day. Supposedly the general manager was called and there was nothing that could be done. I wasted half the day driving to look at a truck because they told me a price over the phone that they would not honor. Johnny the original salesmen that I spoke with was very nice and helpful, but unfortunately he had no control over what his bosses had promised.

The next day someone else in internet sales called me back and apologized about the situation. He told me he was going to do anything he could to get me into the truck. After that first call I never heard back from him. I bought a truck at another dealership.

Was this review helpful to you?    Yes | No Thank you