Palmen Kia of Kenosha

Tom and Brian were very helpful salespeople and worked as a sales and knowledge transfer team. I also appreciated the super-quick initial follow-up from Bennett! Great customer service. The F&I process with a sales and knowledge transfer team. I also appreciated the super-quick initial follow-up from Bennett! Great customer service. The F&I process with Moses (hope I spelled that correctly) was super speedy and efficient too! All good. More

Fast service and pressure free car buying experience! Very nice facility. Ask for salesperson, Ray! Very nice facility. Ask for salesperson, Ray! More

Our sales person Gene was fantastic! He was friendly, knowledge and very helpful thru every step of the process He was friendly, knowledge and very helpful thru every step of the process More

Larry was so kind and easy to talk to. Anytime I emailed him with a question or two he was always very quick to respond. He kept me informed each step of the process and it was a real plea Anytime I emailed him with a question or two he was always very quick to respond. He kept me informed each step of the process and it was a real pleasure to work with him to buy my new car. More

Palmen sold us a used car that won't pass emissions without disclosing or reconciling. Bought our 2013 Jeep Grand Cherokee Oct 6 and within 30 days we had the emissions done, Nov 4, emissions REJECTED. without disclosing or reconciling. Bought our 2013 Jeep Grand Cherokee Oct 6 and within 30 days we had the emissions done, Nov 4, emissions REJECTED. I called Palmen and talked to the manager of the KIA department, Michael Osterndorf KIA Sales and Finance Manager, and he told me in context that it's not his problem, that we took a risk by buying a used vehicle but Palmen is happy to take our Jeep into their service department to fix so it will pass emissions but it will be at our cost, the consumer. Nothing of the sort was disclosed at purchasing. I asked if it was legal for the dealership to sell us a car that will not pass emissions and he turned the question around on me saying what I just wrote above and he further explained we took a risk by purchasing a used vehicle that has over 130,000 miles and mentioned we got the car for a good deal. This is a more serious matter about passing emissions and they are not taking responsibility. I am not a lawyer but I am pretty sure you cannot sell cars to people that won't pass emissions without disclosing this. Note: The managers did not try to work with me! Again, they said I was at fault for buying a used vehicle. I am the one who was amicable, honest and nice and tried to work with the dealership. They refused!!! They did nothing to take accountability that they sold us a vehicle that got rejected by emissions right after purchase. The rigorous inspection did not mention ANY of this. **You cannot sell people used cars that will not pass emissions without disclosing!!!!! Take accountability!!!** More

Very smooth and quick process. Had a couple of issues after purchase of vehicle however Tom Richer was very quick to resolve the issues to my satisfaction. Rare customer service excellence. Signing paper after purchase of vehicle however Tom Richer was very quick to resolve the issues to my satisfaction. Rare customer service excellence. Signing papers was very quick as well. Like that they put it on a thumb drive so you don't have to walk out with tons of paperwork!! More

Working with Tom Richer and the staff at Palmen was truly enjoyable. It was honestly the best experience we've ever had when purchasing a vehicle. There was no pressure involved whatsoever, just helpful ad enjoyable. It was honestly the best experience we've ever had when purchasing a vehicle. There was no pressure involved whatsoever, just helpful advice. Tom is an absolute straight shooter and simply the best! Really just smooth sailing and our daughter LOVES her new Kia! More