My Review Of Palmer Dodge Chrysler Jeep:
The way this dealership handles legitimate customer inquires is IMO a complete joke. Chrysler needs to take a closer look into this dealer's practice / CSR if they care about how a dealership represents their brand.
We live in Roswell and I would hope a local big brand car dealership would pride itself in projecting a professional image towards their community.
We genuinely gave Palmer a chance to make a seriously EZ car deal with us...
here is a summary of what happened to date;
** 3 weeks ago my wife visited Palmer and inquired about "special ordering" a new '14 Grand Cherokee (to her specifications due to lack of any lot availability)
as her current Jeep lease is ending.
Hello, total legit repeat buyer with brand loyalty here fellas, right???!!!!!!!
The salesperson was "friendly", but ultimately he failed in providing a simple competitive quote and lease number breakdown for this seemingly EZ Special Order when we asked for such info.
He merely quoted MSRP of a comp vehicle and a seemingly inflated payment WITHOUT any breakdown (sorry, we DO NOT make a buying decision based on a payment quote and clearly indicated this, we simply asked for a true competitive selling price and the money factor % used, which to me doesn't seem like an unreasonable request... go ahead and make a fair profit, just give us a simple breakdown.
After SEVERAL POLITE inquiries by my wife and myself, we NEVER RECEIVED ANY RESPONSES by phone, email, or text.
Ultimately after these several requests, they NEVER WOULD OR DID PROVIDE THIS BASIC INFO to help us make a BUYING decision.
We were never once rude, and always said please and thank you in advance while asking for the basic info and waiting for a response.
It makes no sense to me why these questions from a prospective buyer would be ignored by both Sales and F&I representatives.
NO EXCUSE, PERIOD.
So yes, they missed this ez opportunity to "earn our local business" due to their lack of answering our basic vehicle buying inquires.
** Today Dec. 12th, my wife called them to "schedule the end of lease inspection" as instructed per Chrysler Financial.
The person who answered her call BASICALLY LAUGHED AT HER and said "why waste your time with that, ha ha, just turn it in to a dealer, THAT'S STUPID to even bother doing an inspection BECAUSE CHRYSLER DOESN'T CARE."
Hhhmmmm... Interesting response to a customer's question of protocol.
Generally speaking, dealerships wonder why customers HATE car shopping... PALMER, how about you take a look at yourself & they way YOU represent YOUR dealership and your brand. Some of the reasons could lie within your internal general practice, at least based on OUR experience it appears that way.
I don't like to bash a business, but YOU CLEARLY EARNED THIS ONE.
If you oppose this review, you folks have our number (as we gave it to you multiple times while trying to buy from you.) But honestly I wouldn't bother, as I've never seen my wife as pissed off at a dealership is she is with you PALMER and your lack of basic customer service and respect to your customer.
You missed your chance because you weren't willing to provide simple buying information to an obvious buyer, so don't even get mad at us.
We will enjoy our shopping experience elsewhere with a respectable and responsive dealership - and will not recommend Palmer to anyone ever. Sorry.
** By the way, the salesperson even bragged about how the owner just bought a brand new Aston Martin. Wow...
Way to project an image that you do not gross over your customers.
** Choose your Dodge/Jeep car dealership wisely - and know this is a real review from good local people that believe in honest business practice, proper customer service and good follow-up before and after the sale.
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