NOTE: this review is written by an employee of the world's most advanced business jets. I have been in customer service and product support for multi-million dollar aircraft for +20 years. That is not to indicate I deserve preferential treatment, it is to convey that - All customers deserve equal and valued treatment.
To preface this review, the rating does not apply to our salesperson (Tony White), who was very accommodating, courteous and took us on one of the best test drives I have ever been on in my 27 years of driving.
In an attempt to perform one business transaction, we drove my 2010 Maxima SV (fully loaded with 68k miles) to try and trade it while purchasing the used 2015 Ram 1500. My wife and I are accustomed to talking about the trade-in AFTER making a deal on the purchase, but Palmer does it backwards. So, the transaction began on a bad note when Nick Barron (General Sales Manager) suggested my vehicle was only worth $8k, after I indicated I'd like $14k. Please understand, I had two local appraisals performed where I am being offered a cash value of $10 and $12k.
Obviously, we declined the trade-in and moved on to the purchase. We informed Tony that we needed to know the final price so we could sell some investments and return in two weeks (when our children would be with grandma again) to take delivery. In the meantime, we were willing to complete the contract and pay the typical $500 non-refundable binder for them to hold the vehicle. This all seemed to be understood and we moved forward with negotiations.
The asking price was fair, but after noting some significant scratches and a dent with missing paint on the hood, we requested $1k off of the $40k asking price. Round 1: Tony returns with "good news", which turns out to be the same asking price. I'm still confused as to where the "good news" was. We send him back, and the Sales Manager returns. He was willing to accept the offer IF we took delivery immediately. We reminded him that we did not have our securities liquidated yet to provide more than the holding deposit and financing was not an option. "Let me talk to our GM on the phone. He isn't here."
A few minutes later the Sales Manager indicates, we can't hold it for $500. We wait for him to indicate they may need $1k as a binder, but he says nothing. We ask, how much are you asking to hold it with us making a commitment to purchase by signing the contract? He blurts out, "10 thousand dollars"!
At that point it was obvious that they had no interest in selling us the truck, which is why they threw out an unreasonable holding deposit. We asked for our keys, since they never gave them back after appraising the Maxima. The Sales Manager then states, "I left them in the car"! Note that this is a keyless entry vehicle, so anyone could have gotten into the driver's seat and drove away.
For many reasons, I recommend any customer to stay away from this dealership if you desire to be treated the respect that all customers deserve in addition to receiving a fair price.
If the GM has the opportunity to read this, I'd recommend you reconsider who represents your business as the Sales Manager. The individual currently in this position does not have the consideration or desire to provide quality customer communication and service, which negatively impacts dealership loyalty. Not only has this event caused the loss of our business, but the business of whomever can correlate with our experience. Most of all, you have lost the business of the 14,000 employees I plan to share this negative experience with, as I have never been treated this poorly, especially when attempting to make a purchase.
I Recommend This Dealer:
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