My Review Of Palmetto 57 Volkswagen:
I have an Esserman dealership within 5 miles of my house, but based on the lack of knowledge of their sales staff, I always drove 50+ miles to Gunther to buy all of my cars. I am an avid VW collector so having a relationship with my dealership is extremely important. I decided to give this particular Esserman dealership a try, since it is about 25 miles from where I live. Still far, but definitely better than 50+ miles. From the beginning, I have dealt with Jose Luis Bringas with my service on my VW R32 and he is an EXCEPTIONAL employee! He truly understands the meaning of customer service and I commend him on this.
His manager, Rolando Sanchez, however, does not possess this quality. In November, I brought my car in for a tire rotation. When I left the dealer with my car, I noticed it was not driving properly. I immediately called Jose and he had my car looked at but whoever serviced the car did not find anything wrong with it. I was asked to wait 1000 miles and return if the problem persists.
I returned to the dealer this morning and dealt with the Service "Manager". Some manager! Before I even had the opportunity to speak with him, he was eyeing my tires and immediately fit the blame on my need to change the tires. The issue here is that back in November, I handed them a car with ZERO problems and what I got back was a car that no longer drives correctly. I tried numerous times to explain this to Rolando but he was hard headed and continued to babble about my tires and the modifications to my car. AGAIN, the issue here is that my car was in PERFECT condition before and quite the opposite IMMEDIATELY AFTER service. His disregard for my concerns is completely unacceptable for a "Manager".
I want to reiterate that Jose on the other hand, has always been wonderful; it is a shame that I will never return to this dealership for service and much less the purchase of any other vehicles.
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