I went in looking to lease a new Jetta. My first indicator that I was about to have a bad experience was that I stood in the showroom for about 15 minutes before anyone approached me to offer assistance. Strike 1
I was introduced to a salesman by the name of Jesus Espinosa who seemed friendly enough. Unfortunately Jesus had trouble speaking English and I had to repeat myself almost every sentence. I am not sure if it was the language barrier or ignorance or both but he would ask me the same questions over and over again (example: what color car are you looking for?) Strike 2
The final straw happened this morning when I went in to sign the paperwork. All seemed fine until Jesus asked me for a document that I was not aware I needed. The previous evening I asked him to list anything and everything that I would need to bring the next day. He didnt mention this. When I told him that it was frustrating to have not been made aware that I needed this bit of paperwork he got very rude with me, asking "do you want the car or not?" Strike 3
But I am a glutton for punishment so I kept on dealing with him. My line of work has be based in Florida while my home is in Texas. I do not reside here in Florida but am here very often. Jesus told me that I needed to call my cell phone company and change the address on my account to a Florida address so that he could finish processing the lease. I don't have a Florida address because I go to work in the morning, fly to Miami, do my job and go home. I was not about to lie to the leasing company just because Jesus wanted me to. When I told him that much he became belligerent. At this point I decided to take my business elsewhere.
Try another dealership.
I Recommend This Dealer:
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