Paragon Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
Worst dealership ever. Whenever you deal with this dealership make sure everything is documented. They would take back on their words and disregard on agreements unless it is on paper. Customer service is virtually non existent after the point of sale. Being a recent graduate of college me and my entire circle will NOT be shopping at Paragon Honda.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
After 6 hours of BS they managed to rip me off on $1200. Car came incomplete, with just one key. Took 2 weeks to get another key, which is refusing to start the car at times. I guess $1200 is enough money for them to risk a bad publicity. Beware!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
1. They don’t deliver the necessary services dealers should provide.
I got a leasing contract from Paragon Honda for a 2008 Honda Civic on around March 23rd. The sales person Donald Li, promised that they would handle all the things including insurance and registration. But after problems came out, I gave them about 10 calls and they always promised to call me back but they NEVER did.
For the insurance, I believe they intentionally showed me the insurance quote with insufficient coverage (the lease has an item about coverage) to tempt me to sign the lease, since I told them insurance was my concern. I contacted them and visited them in person, they said it was not their problem and asked me to handle it by myself.
For the registration, my temporary registration has expired for almost three weeks and I haven’t got it yet. I visited them in person after several “I-will-call-you-back” calls and their manager was just making up stories.
Now I got mails from both insurance company and leasing company warning that I don’t have enough coverage for my lease, and I don’t have a registration for my car. Mail says my insurance will be cancelled if I fail to provide the registration.

2. They forged my signature in a contract.
I found a discrepancy of my payment and I found out I had been enrolled in a Motor Club. I asked for the agreement from club and found out that I DID NOT sign the contract. There was a signature which LOOKS LIKE but IS NOT mine. Paragon Honda forged it. The manager said they would figure it out and call me back, but the call never came.

3. They didn’t remind me of optional service.
I carefully read the contract when problems came up, and I found optional service was added into it. I was told that the service would be provided, but they didn’t mention a word that this service is optional and causes extra expense. Funniest thing is this service does exactly the same thing as the “Motor Club” contract does.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
I have a horrible experience at this dealership. Yesterday I finalized a deal with one of the Sales Manager for a new Honda Pilot 2009. This is after the usual song and dance show of: sales person takes your offer to the manager and the manager comes with a price, you refuse and ready to walk away and then the manager comes in to negotiate the final offer. Well we finallized the deal with all details since this will be my 6th lease with Honda.

I know pretty much what needs to said without leaving any loopholes that they can use against you. I told them that I will be back the next day with the money for down payment and my old Pilot (to turn it in). I went in today with my entire family as they were interested to come back on the new car.

After I chose the color and sit down to sign the papers the sales person almost doubles the monthly pay, telling me that this is what the head of sales at this dealership wants to charge. He acknowledged the conversation that we had yesterday but he is an employee and needs to follow boss'es orders. I called the sales manager who had made the final negotiated offer yesterday. He also was surprised at this number and apologized for this error and rushed back to the sales chief to get the final negotiated price that he quoted. He comes back 10 minutes later with a sad face and said that he has to follow what the General Sales Manager wants.

I was extremely disappointed but being a gentleman walked away from them. I caution everyone going to this store to be extremely careful.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
Do yourself a favor and please spread the words for people not to go to this dealership.

Last week one of my best friends bought a "certified honda pilot". Being his financial advisor, and knowing that he has a FICO of almost 800, I know that he could get a preferred rate. First the business manager Alan Gensler, tried very sneaky to include the extended warranty without explaining it to my friend. All he kept saying was that that was the final payment (warranty included), but since I had already calculated the pmt, I've told my friend to show him why they were getting a higher number. I actually made my way to the dealer after listening (I was on the other side of the cellphone) to the business manager saying, "You don't need your friend, I am giving you a great deal" (again, he never mentioned that he was including the extended warranty in the pmts). When I arrived, armed with my HP-17B (Financial calculator), I immediately told the salesman to take off the warranty and to show the pmt without. But that was not even the worst.

Next day my friend realized that the tires did not match, they did not give him the manuals, gas tank was empty, wiper blades worn, and missing keys. The salesman, Matt, was so stupid that when we confronted him with these issues he went on record to say that "the tires do not have to match" ???? is this guy for real??? We've told him to check item 61 of Honda pre-owned certification (all tires have to be OEM and have to match). By they way he would never return calls, we had to hunt him down.

My friend and I went yesterday to also confront the business manager Alan Gensler who is one of the rudest persons I've ever met in my life, to let him know why my friend did not get the 3.9apr offer that they had, instead he gave him 7.99%. He tried to give us any excuse that he did not know about it, even thought it was in the newspaper, in their site and in some flyers we brought, which by the way, the only requirement was that you had a FICO of over 750. Mr. Gensler running out of excuses then said that he did not give it to him because he did not buy the extended warranty!!! Was he kidding me!. I turned the tape recorder on my cell phone on because I wanted him to repeat that, but he noticed and I asked him again, "Mr. Gensler, does my friend has to buy the extended warranty in order to get the lower APR?" he changed his tune (again because I've told him I was recording our conversation). Not only was he so condescending, but obnoxious and extremely unprofessional. He literally asked us to leave his office. Can you believe that.

I only wished that I could have researched this dealership beforehand and found a site like this one. They also have one of the worst records in the BBB site.

AGAIN, if you know of anyone trying to buy a car from this dealer, please tell them to go somewhere else. They have not customer service manners and they try to deceit their customers

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
Avoid this dealership
I went in with pictures of cars that were advertised. They lied and they said none were in stock--even though I called and they verified the cars were available.

I went in for a honda crv.....tried to sell an accord. Took me several blocks away so the customers wouldn't see that thewy lied. they were very condescending and all around dishonest.
I'm going to call "shame on you"! avoid this place!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
I submitted Internet price requests to all the Honda dealerships in the Queens-Long Island area. Paragon came back with the lowest price that the other dealers said was just "impossible". Indeed it looked to be below or just a hair above Invoice, based on the invoice prices listed on the various sites like Edmunds, etc. Despite all the bad reviews I thought I would check them out. Bane was very nice on the phone and assured me they had the car in stock and he would put a "sold" sign on it (5pm on a Friday) for my visit the next day (2pm on Saturday). After waiting for him an hour he tells me that the car was sold, financed, registered and taken away just two hours before I arrived and that no one told him. Given how slow these people are I know that was just impossible, but why waste their time and mine to lie just to get me in so that I leave completely angry and bad mouth them to everyone willing to listen? I just don't get how they think that will help sell more cars. But it appears that every Honda dealer in this area is equally as dishonest. No one really wants to directly answer the question of "do you have this car on your lot". Such a waste of time. Too bad you can't buy new cars on eBay directly from the manufacturer and cut out these slimy people.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Paragon Honda:
My wife and I bought a 2008 Honda Accord from Johnny Shi at Paragon Honda recently and have to say that I was overall quite satisfied with their service. I thought Johnny was very honest and forthcoming with me, and gave me a very decent initial price (which I should have and most likely could have pushed back on but, like an idiot, just accepted - but the price was still lower than what kbb.com says is the prevailing price in this area). He also did not push any features on us that we didn't want. Johnny was also just generally a very nice person, which we appreciated. The car itself is great and we love it so far - haven't had to go back for any work on it, so I can't comment on their service division.

There were two elements of our experience that weren't really ideal. First, we were at the dealership for about eight hours total. Part of the problem was that I hadn't brought my ID along to register the car with the DMV, so they drove us back to our house to pick up my passport. Part of the problem was that they had the model and color we wanted, but in their warehouse in Brooklyn, and it took a few hours to have it sent up and cleaned up for us. In the end, I think a big part of the problem was that we didn't get to talk to the financing guy until very late, probably because it was a weekend and therefore quite busy - so I think our wait time could've been cut down at least 3 hours if we had gotten to see him earlier than we did. Obviously we weren't happy with that.

Secondly, I don't know his name, but I did not have the impression that the financing guy was being forthcoming with us. We ended up arguing with him for over two hours, and at one point it got sort of heated and we almost walked out (after having been there for about six hours already). In the end, I was very happy with the terms of our financing, but I imagine this guy makes a lot of money off of people who aren't willing to ask questions about the numbers he's throwing around. I would recommend bringing a financial calculator, or using your phone or PDA to access a website with a car payment calculator where you can enter the principal, the interest rate, and the term of the loan and see if you end up with the same monthly payments that the finance guy is telling you. Our basic problem was that he kept throwing numbers around for monthly payments based on a set of features he was trying to sell us, but kept avoiding our direct questions about what APR we'd get, and we had a miscommunication (or he misspoke or attempted to mislead us) about whether there were any fees hidden in the financing he was proposing. Eventually those fees got pulled out of the deal (they were .

To be fair, there were some good parts about our experience with the financing manager. For one, we liked the eventual terms of our financing - we got a good rate and he waived the bank fee. We maybe could've gotten a better deal from a bank, but this was easier and we plan to pay it off within a year anyway. Also, he didn't pull any tricks with us regarding our credit, which I've heard is fairly common - he told us straight up where we stood credit-wise, which was accurate. Lastly, we accidentally left some documents in his office (passport and social security card), and he was nice enough to call us and let us know; I know that it sort of goes without saying that someone would do that, but we appreciated it nonetheless.

In the end, despite those issues, we thought we got a great car, and were very happy with the terms of the deal, both in price and financing. Though I can't speak for the other sales staff there, I at least had a good experience there and disagree with the people who say categorically not to go to these guys.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
This dealership needs to be closed down by all means... When saw an ad on the internet for a 2007 Honda odydessey for $16,495.00 needless to say the price seemed like a scam, So my husband and I started calling to see if this was real , then have six of our friends call then had my sister in law and brother in law go look. But before they went for the hour ride they asked if the car was there and April said that she was looking right at it and had it ready for them to look at it. They got there nobody knew where the car was and that no such price for a 2007. Then we started calling from where we were at home and they still insisted they had the car for that price and it was still on the lot for sale then the stories started flying it weas sold, then it was mis priced it was 24000.00, then they could not find it , boy they really lay it on thick they are the biggest liars I have ever met!!!! I hope they get put out of business by someone soon!!! We contacted the Attonery Gernals Office. I asked to speak to a manager they gave me Authur he said he had over heard the conversation about all this deal but he is a liar he spoke to my brother in law so he lies too!!!! PLEASE DO NOT GO TO THIS DEALER THEY ARE LIARS, SCAMMERS AND DIRTBAGS!!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paragon Honda:
It took me approx. 6 hrs to sign and close on my deal because the sales people were lackadaisical and indifferent to all the customers there. All they cared about was selling the car to anybody and getting more customers to pack the sales office. The salesman offered water and cookies at one point, but never even came back with that. Even though, the dealership offers fair prices, the sales people strong arm you and make you feel worthless.

BOTTOM LINE: HORRIBLE CUSTOMER SERVICE!!! Don't go to them!!

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