Park Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Park Honda:
I bought an extended warranty in 2003 and it was the exclusive in-house warranty that Park sold at that time. In August of 2009, when I needed service under that warranty, I was treated disrespectfully and talked down to by Angela who also made disparaging remarks about the interior of my car, was lied to and jerked around by Jim Garner who even threatened to start charging me storage on my vehicle that he was refusing to fix, and Dave Fisher who lied, continues to be deceptive and uncooperative ie, he is the boss of the service department as well as the warranty manager for my contract so it's in his best interest to deny my valid claim under the warranty. Initially I was asked for receipts for oil changes to prove I had maintained car according to Honda standards. I couldn't obtain some because two of the place were out of business. I was finally able to obtain most of the receipts and faxed them to the service department and never heard anything for two weeks. When I called to complain, I was sent to Dave Fisher as Jim Garner and Angela's boss who never ackowledged that he was the warranty manager and acted as if he knew nothing about the previous shenanigans of his people. When asked directly who would be making the final decision, he said himself still not acknowledging he is the warranty manager. When I asked the finance department to send me a copy of my contract, it had mysteriously disappeared from my file. Since Angela, Jim and Dave had been quoting me from my contract, I would bet it could be found some where in the service/warranty department. The person from finance quickly added that I had been given the owner copy and told to keep it in a safe place. How could she know that since she wasn't there when I bought the vehicle. It appears she has now become part of this conspiracy of lies and deceit. Why would I ever go to a place that touts it self as so customer service oriented and driven and this has been my experience? Why would I want to subject anyone I care about to such a negative experience? I have had to play Scarlet O'Hara and depend on the kindness of strangers for transportation since these people have my only vehicle and are holding it and me hostage by refusing to honor a valid and proven extended warranty contract.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Park Honda:
The dealership is very well managed. My experience with everyone from reception to sales, parts and service is great. The result is my Honda has almost 250,000 miles and still has many miles left in it. I'm always comfortable when getting my car serviced with the relaxing setup in the waiting area. The popcorn is great and I can catch up on all the latest news from the TV and daily newspapers. Rentals are available when I need one. Pricing is not that painful, I don't feel that I get gouged. Looking forward to getting my next vehicle soon... Thanks for everything.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Park Honda:
Always professional at Park Honda. Repairs performed correctly the first time. They will bend over backwards to make their customers happy. Worth the extra drive for good service. As always, wish labor rates weren't so high but it's a dealer... Would definately recommend for sales or service.

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