We bought a Honda Fit and after six weeks the plastic shield under the car came loose. We heard scraping but it wasn't constant. After three days of hearing it off and on, we looked under to find it hanging down on one side. As this had been going on several days before we discovered it, we were concerned it had been damaged when it was dragging - and therefore be blamed for causing damage that resulted in the shield coming off. We absolutely never hit anything, drove in grass, over a curb, or hit a pothole in the six weeks we've owned it. But even if we had, is it built that cheaply it comes apart with one pot hole? Service department made it clear it could have only been done by us. They said they could see a crack and that was where we must have damaged it. They would re-bolt it up but not replace, it even though it was cracked, because it's not a warranted part. If there's a crack, then it's from dragging on the ground. It's embarrassing to be treated like we're not being truthful and brushed off as too stupid to realize we'd damaged the car. Long story short, having just purchased the car here I'd like to think they would at least want to offer to replace it regardless of warranty -- as Day Subaru did with our Forester. My husband actually did hit a major pothole only weeks after purchasing it and he went to their service department expecting to pay a lot to fix it. They repaired the damage at no charge even though it was his fault. Why? Because they want they want to make the customer happy, and did it as a courtesy. Day also sells Hondas but we wanted a dealership closer to home. Maybe it's just this one guy. Regardless, it shouldn't be like this with a new car. We won't be buying another car here absolutely won't bring it for service. Ultimately they condescendingly said the manager wanted to replace for no charge as a one time favor. But not until showing me how I damaged it. Hmm, bolts are missing. Whatever I "did" must have pulled them out because he's never seen a shield lose a bolt. If we'd damaged it, we would tell them that and expect to pay for replacement. Period.
I Recommend This Dealer:
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