My Review Of Park Place Bodywerks:
Absolutely terrible service. I bought in my car for repairs expecting excellent service and work from a certified Mercedes body shop. My repair advisor, Michael Dagenhart, did a below average job of responding to emails or phone calls about questions regarding when to bring in the car and updates on when it would be finished. Basically, he is impossible to reach until he finds his own time to call you. In the end, he did work hard to help however he could.
After picking up my car, I noticed they had ripped a hole in my floor mat which was not there before. I spoke to Michael about this, and he spoke to his manager Paul (I don't know his last name but would love to find out). Paul absolutely refused to help in any way, and when I asked to speak to his boss, he said he IS the boss of Park Place Bodywerks. He then threatened to park my car in the back until I pay my deductible. Calm down buddy, I'll pay the deductible once you compensate me for ripping up my floor mats. We spoke again, and I asked him if he is positive there is no one else I could discuss this with. He said there is, and he introduced me to his boss (yes, the real boss) where I then realized Paul lied to me. This is the type of unprofessional service you can expect at this shop.
His boss agreed to compensate me for the floor mats by taking a little off the deductible, which I happily agreed to. Overall, the work on the car is fine, but the service is slow, unresponsive, untrustworthy, pays no attention to detail, and just down right rude. I won't be taking my business here again.
(The actual Park Place Motorcars dealership, however, is excellent. The service department is polite and very helpful, in fact, the exact opposite of the body shop.)
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