Read Reviews Park Place Lexus Grapevine

Park Place Lexus Grapevine

Park Place Lexus Grapevine

901 E State Highway 114
Grapevine, Texas 76051


Sales: (817) 416-3100
Service: (866) 217-8078
Parts: (866) 217-8078

Manufacturer: Lexus

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.8

24-Month Rating

based on 512 reviews

4.9

4.9 out of 5

514 lifetime reviews

Park Place Lexus Grapevine

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Certified: Park Place Lexus Grapevine

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Park Place Lexus Grapevine has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Park Place Lexus Grapevine

Few Lexus dealerships in the entire country can boast the combination of sales and service excellence, and selection, that Park Place Lexus Grapevine offers. Recipient of the prestigious Malcolm Baldrige National Quality Award, we’ve also been recognized as an Elite of Lexus Dealer 11 years in a row, and received a #1 national ranking in customer satisfaction. Choose from a large selection of new and used Lexus cars and SUVs.

Our dealership serves Grapevine, Southlake, Arlington, North Richland Hills, the Mid-Cities and surrounding areas with conveniences like Wi-Fi and flat-screen TVs in our client lounge, and complimentary car washes with every service. Our service department is staffed with Lexus-certified Master technicians using state-of-the-art technology.

These are just some of the special touches that come from more than 20 years of automotive excellence at Park Place.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Client Lounge Area Complimentary Coffee & Beverages
After Hours Service Drop-Off Complimentary Loaner Cars
Complimentary Car Wash with Service Complimentary WiFi
Flat Screen TVs FoodWerks Cafe
Drive-In Service Computer Work Stations
Children's Play Room Parts Boutique

Mich894
5/22/2013 5:30:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Phu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Park Place Lexus Grapevine:

This is the best dealership in the metroplex. Everyone is very friendly and that makes for a very comfortable atmosphere. Joe Phu has great customer service skills and has a great sense of humor.

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JAMarx
5/21/2013 9:54:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff LasseterJeff Lasseter
Molly WeeMolly Wee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Park Place Lexus Grapevine:

OUr experience was great. We now have 3 Lexus vehicles in our garage. Our salesperson, Molly Wee went above and beyond to fix an issue, including driving to our house after hours on the night of purchase. Kudos to Molly and the team.

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VIPULJAIN
5/18/2013 12:37:41 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hasan QaziHasan Qazi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Park Place Lexus Grapevine:

This is not my first time with Mr. Hasan Qazi he always makes sure buyer gets what he is looking for and his after sales follow up is great too because of this experience I returned to him for the second car. Now its time to buy the third car and I am going to see Hasan again!! Very Satisfied.

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hemjohnson
5/15/2013 6:47:39 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark GriffithsMark Griffiths
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Park Place Lexus Grapevine:

Driving my 4th Lexus and Mark has put me in 2 of them. This most recent hunt I was downsizing from carpool mom SUV to a sedan and looking for just the right color and price. Mark came through on both issues. He is calm with a no pressure appoach and provides great customer service in the follow up.

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shirl29rn
5/11/2013 9:55:20 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay AkingbolagunJay Akingbolagun
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Park Place Lexus Grapevine:

I went to Park Place Grapevine to search for my "new" certified used Lexus at the recommendation of a friend. She said they had purchased their certified used car from there and received excellent service. She even provided her salesman name. On arrival, there were 3 salesmen standing around, on their cell phones, and when I asked for the salesman (recommended by my friend) they said he was unavailable. Not one offered to help me, so I asked them if one of them would be willing to help me. Jay A. stepped forward and from that moment on the buying experience was great. He listened to what I was looking for, he was very patient with my "many" test drives and there was no pressure to buy. When I finally made the decision on the car I wanted, the sales process was quick and efficient. As I waited for my paperwork to be prepared for signing, Jay took me around and showed me the different departments of the dealership that I might utilize and introduced me to a contact person in the service department. He explained the process for having your car serviced, to even just dropping by for a car wash. After the sale was complete, he contacted me to ensure things were going well with the car. When the tags came in for the car, he made sure that someone put them on for me. Although the initial few minutes of my experience with Park Place was not what I was hoping for, it was the time after that that made the experience well worth it. I would do it again and would highly recommend Park Place and especially Jay A.
P.S. I love my Lexus!!

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T439Taylor
5/8/2013 8:31:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jae LeeJae Lee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Park Place Lexus Grapevine:

I have always hated buying vehicles. I knew I needed a vehicle and put it off as long as I could. Jae Lee made me not mind it any more. When I first arrived on the car lot he approached me and was very polite and very helpful. I saw other salesmen when I arrived, but they did not ask if I needed any assistance. Jae came out in the lot and asked if he could help, that pleased me. I knew I was going to purchase a car, I knew what car I wanted and I did not want to be there a long time. I didn’t even want to test drive the car. Jae insisted I test drive the car so he could show me just what I was getting and I appreciated that. He was just so helpful and made my experience special. For the first time since I have been buying cars it wasn’t bad at all. I give that credit to Jae Lee. I was very pleased.


Thanks Jae

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Alda
5/7/2013 11:24:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hasan QaziHasan Qazi
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Park Place Lexus Grapevine:

Before going to Grapevine, it was nice to be able to go on line and view what the dealership had available. Hasan was our salesman and was very courteous and professional, and conscientious about finding the car, color, etc. I was interested in and not "pushing" something else. There was no sales pressure and I felt he respected my wishes. Everyone at the agency was friendly and courteous and it was a good car-shopping experience. I have since recommended your agency and Hasan to a friend. Follow-up after my purchase has been very good and I am impressed with how you care for your customers.

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dhogue
5/7/2013 9:17:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike SmithMike Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Park Place Lexus Grapevine:

Mike Smith was great working with to find the right vehicle. He made the whole process enjoyable and he was willing to work with us. I will recommend him to my friends who are looking for a Lexus.

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LMMills
5/6/2013 2:27:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Becky GustafssonBecky Gustafsson
Jeff LasseterJeff Lasseter
Butch ShankButch Shank
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Park Place Lexus Grapevine:

Park Place truly understands the importance of customer service at a time when it's hard to find many companies that honor service and their clients. They are professional, easy to work with and offer a great quality product and of course, outstanding service.

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ccschill
5/6/2013 10:02:05 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kelly MitchellKelly Mitchell
Hasan QaziHasan Qazi
Bridgett RyanBridgett Ryan
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Park Place Lexus Grapevine:

When I walked in the door of this dealership, I was greeted with a friendly smile and a helpful attitude. Everyone I encountered was very sincere. They listened to me and answered all my questions. They did not pressure me into anything, but let me take my time and look at as many vehicles as I liked. I felt very comfortable with the personnel at Park Place Lexus Grapevine and am looking forward to a good relationship with them.

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