This is the best dealership in the metroplex. Everyone is very friendly and that makes for a very comfortable atmosphere. Joe Phu has great customer service skills and has a great sense of humor.

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OUr experience was great. We now have 3 Lexus vehicles in our garage. Our salesperson, Molly Wee went above and beyond to fix an issue, including driving to our house after hours on the night of purchase. Kudos to Molly and the team.

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This is not my first time with Mr. Hasan Qazi he always makes sure buyer gets what he is looking for and his after sales follow up is great too because of this experience I returned to him for the second car. Now its time to buy the third car and I am going to see Hasan again!! Very Satisfied.

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Driving my 4th Lexus and Mark has put me in 2 of them. This most recent hunt I was downsizing from carpool mom SUV to a sedan and looking for just the right color and price. Mark came through on both issues. He is calm with a no pressure appoach and provides great customer service in the follow up.

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I went to Park Place Grapevine to search for my "new" certified used Lexus at the recommendation of a friend. She said they had purchased their certified used car from there and received excellent service. She even provided her salesman name. On arrival, there were 3 salesmen standing around, on their cell phones, and when I asked for the salesman (recommended by my friend) they said he was unavailable. Not one offered to help me, so I asked them if one of them would be willing to help me. Jay A. stepped forward and from that moment on the buying experience was great. He listened to what I was looking for, he was very patient with my "many" test drives and there was no pressure to buy. When I finally made the decision on the car I wanted, the sales process was quick and efficient. As I waited for my paperwork to be prepared for signing, Jay took me around and showed me the different departments of the dealership that I might utilize and introduced me to a contact person in the service department. He explained the process for having your car serviced, to even just dropping by for a car wash. After the sale was complete, he contacted me to ensure things were going well with the car. When the tags came in for the car, he made sure that someone put them on for me. Although the initial few minutes of my experience with Park Place was not what I was hoping for, it was the time after that that made the experience well worth it. I would do it again and would highly recommend Park Place and especially Jay A.
P.S. I love my Lexus!!

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I have always hated buying vehicles. I knew I needed a vehicle and put it off as long as I could. Jae Lee made me not mind it any more. When I first arrived on the car lot he approached me and was very polite and very helpful. I saw other salesmen when I arrived, but they did not ask if I needed any assistance. Jae came out in the lot and asked if he could help, that pleased me. I knew I was going to purchase a car, I knew what car I wanted and I did not want to be there a long time. I didn’t even want to test drive the car. Jae insisted I test drive the car so he could show me just what I was getting and I appreciated that. He was just so helpful and made my experience special. For the first time since I have been buying cars it wasn’t bad at all. I give that credit to Jae Lee. I was very pleased.


Thanks Jae

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Before going to Grapevine, it was nice to be able to go on line and view what the dealership had available. Hasan was our salesman and was very courteous and professional, and conscientious about finding the car, color, etc. I was interested in and not "pushing" something else. There was no sales pressure and I felt he respected my wishes. Everyone at the agency was friendly and courteous and it was a good car-shopping experience. I have since recommended your agency and Hasan to a friend. Follow-up after my purchase has been very good and I am impressed with how you care for your customers.

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Mike Smith was great working with to find the right vehicle. He made the whole process enjoyable and he was willing to work with us. I will recommend him to my friends who are looking for a Lexus.

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Park Place truly understands the importance of customer service at a time when it's hard to find many companies that honor service and their clients. They are professional, easy to work with and offer a great quality product and of course, outstanding service.

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When I walked in the door of this dealership, I was greeted with a friendly smile and a helpful attitude. Everyone I encountered was very sincere. They listened to me and answered all my questions. They did not pressure me into anything, but let me take my time and look at as many vehicles as I liked. I felt very comfortable with the personnel at Park Place Lexus Grapevine and am looking forward to a good relationship with them.

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