I really wanted to keep in my frustration with my Park Place Volvo experience but with everything that happened, I believe consumers should be aware. To make things short, I personally think Joe Barbee could care less about customers concerns and Germaine, was right there beside him. With the information I received and the discussions we had, it makes me wonder how many of their other customers have missed out on hundreds maybe thousands of dollars worth of savings.
So now for the details. I am a young buyer who was interested in 2 different vehicles. After coming to the conclusion that this dealership didn't have a brand new vehicle (of either type) that suited my needs, I was just going to move on. After speaking with Joe briefly on the phone, I decided to take a chance on a loaner vehicle that they had up for sale. Luckily, this vehicle was just under its mileage where they could still lease it. So I went to the negotiating table with both a lease and purchase possibility. After the first offer, I received lease terms and a purchase price. I asked some questions that EVERYONE should ask when getting leasing terms. (I.E. MONEY FACTOR!!, what's the money down, is first month included or not, Tax, Title, License, all Dealer Fees, etc.) After receiving the answers from Joe, I did the simple lease math and found that this deal was terrible for a car that is considered used. (As an update, they still have this vehicle advertised in their used car web page) The funny thing was they stated "This is a great lease for a vehicle that has a sticker price of $46,970.00!" Well, last time I checked a) no one should pay sticker price for any vehicle and b) you surely shouldn't be comparing a service loaner to a new vehicle. People, until you do the simple math don't believe anything they say. I brought it up to them that their numbers were funny but they stated they were using multiple factors to come up with the lease numbers. After reviewing the terms once more I still wasn't happy but I noticed they set a purchase price that was close to a market value purchase price. So I asked them if I could purchase the car and gave them my counter offer. They immediately said no. Then, Joe had the audacity to say "I get a sense that budget is a big concern for you. I’ve stripped all the profit out of this deal because we need to get the car sold and it is getting close to the end of the month." Isn't that just the stereotypical car salesman statement. With that, I knew I was getting judged because I was young but I was smart enough to realize his profit statement was a complete lie. After this, I was bored one night so I went back in and gave Joe and Germaine the chance to explain their numbers in detail. At one point, I stated that "guys it's simple math and your numbers don't add up" but Joe had the gut to say "I've had engineers try to figure out leases and they just can't." In the end, their explanations were awful and they still weren't being truthful with the numbers. I let them know it appears we won't be able to make a deal and left.
With that, I soon received another offer the next morning. This time, Joe made the statement "This is a take it or leave it deal at this price. You must lease to get this price. My preowned director says this the ABSOLUTE lowest he will go because he has already made arrangements to put it back in loaner status." I was shocked that it was being demanded that I could only lease it now. I said what the heck and glanced at the numbers again. I saw they lowered the purchase price yet again. Great! That's what should happen. As always, I dug deeper into the numbers and again things weren't adding up with the terms that had been discussed. In all honesty, this offer was no more different from the last deal. It appears they did some number flipping and all numbers lead back to the MONEY FACTOR.
Yet again I was frustrated with their number flipping and inability to be transparent so I waited a couple days. I decided to give them another chance to explain their numbers so I went back in. I spoke with Joe for maybe 5 minutes and the rest of the time he gave me to Germaine. It was obvious Joe didn't want to sit and talk or even care about my needs/concerns. Instead he went and socialized with another sales consultant. I sat with Germaine and we discussed the deals that were on the table and how the numbers weren't adding up. In the end, Germaine finally brought out the Dealer Detailed Invoice Accounting Sheet (or whatever name they give it), as predicted, they lied about the money factor. What they show you on the desk computer isn't the full detail. What's on that sheet from the Finance Office is all the detail and Joe didn't want to be there when he brought it out. I asked earlier in the process what it was and they switched it to a higher number. That's how they could lower the purchase price but keep the deal the same in the background. Not catching this would have lost me a big chunck of change. Once I caught this, Germaine gave me a fairly quick and lousy apology for the mistake that Joe made. Germaine even stated they don't like to bring that sheet out to show customers. I guess if you don't like transparency I can see why you don't like to. He said he would now lease it to me at the early stated money factor. At this point I said I've put enough effort into this and I would just like to purchase the car around the lease purchase price. Again, I was denied. With all the problems this process brought, this was they least they could do to make a customer happy. He said he can't do that because he would be losing significant money on the car and that his boss would not approve of the sale. I had enough of our discussions and it was obvious they didn't want to come to any deal. I decided it was best to leave. I didn't even get a handshake from Joe when I left. This showed me customer service is below him and the dealership. Germaine and especially Joe are a representation of Park Place. Volvo is still a great car manufacturer so if you like Volvo's, please just make sure you do your due diligence during the sales process so you don't get screwed out of the savings you deserve. I think deep down, Park Place Volvo is still a great dealership. I just think there are some bad apples in the bunch. Since I'm a young professional who just moved to the area, I was looking forward to building a relationship with a truthful dealer here in Dallas. I now have no problem taking my business somewhere else now. If you're a consumer interested in a Volvo from Park Place and have questions, feel free to post below.
As an update: The vehicle is their only S60 Cross Country on the lot. The cars VIN# is YV4612UM1G2000150. When I made my first intro visit to the store the vehicle had an advertised sticker price of $37,983 hanging in the car and on various websites. Before I went in again, after the 1st offer, they had changed the advertised price on various web sites to $36,994 . I also noted this change when I went in. This same vehicle, which is still on their lot, now has an online advertise price of $38,994 . Regardless of what they try and tell you, nowhere on any advertisement or car listing does it say the advertised price includes the current rebates. To add, this vehicle also has more miles on it then they advertise online. With all these price switches and blatant dishonesty, I hope no one in the city is fooled by them and over pays for a niche vehicle like this one...let alone any Volvo vehicle. If you are a consumer that is interested in this vehicle I just talked about, don't let them lease it to you for anything over $32.5K and don't let them even try to sell it to you for anything above $34K. If you lease the vehicle watch the money factor/Buy factor. Supposedly that is the lowest they said they could go which again, I think is far from the truth. I didn't care that I didn't get the car but I don't want to see this same situation happen to other consumers down the road.
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