We drove 550 miles R/T to purchase a hard to find, new model Honda posted on the dealership's website - a 2016 Honda HR-V AWD with NAVI. To begin the long distance process, a reasonable deposit via credit card over the phone was all that was required to reserve the car's VIN and stock number. The car arrived much quicker on their lot than they had estimated (a big plus). The sales person "Gaylen" called us the day the car was serviced and available. We were greeted with kindness at the door when we arrived to begin the purchase process. We were shown the car (initial reaction, wow! what impeccable quality) and then took a test drive while Gaylen rode with us and explained the new cars features.
During the purchase process our time was treated as being valuable, every question was thoroughly answered, the quoted prices and costs at signing were exactly as told to us days earlier long distance over the telephone. "Brian" manned the finance desk that day during our purchase and was just as friendly and calm mannered as the sales staff. He answered every question thoroughly.
Once purchased, Gaylen again sat with us in the vehicle in the lot and explained the details of the sophisticated electronics and navigation touchscreen, back-up camera, dashboard icons and details, spare tire and jack, etc. We were delighted with the car upon purchase, tickled pink actually - c'mon, have you seen the dash lights and layout on the new HR-V? You'd have to be a jaded driver not to light up when one of these sweet little cars fires up.
Now, our assessment one week later and 400 miles driven: Gaylen called us at home to ask if there was anything more she could do for us, and to answer any more questions we might have after our long drive home in our new car (nice touch). Our experience so far is that the vehicle has exceeded our expectations in ride, handling, appearance, and fit & finish. The biggest and most welcome surprise for us are the early fuel mileage numbers. The numbers on the trip computer match our fuel fill up numbers, so there's no fudge going on. We are getting 45 mpg highway when driven on Oregon's highway 26 at the posted 55 MPH speed limit, and after a one day trip of 132 mixed miles through the mountains of Eastern Oregon we averaged 38.6 mpg. We haven't driven freeway speeds yet, we live in a rural area with paved mountain roads, but do have a steep 1/2 mile gravel driveway. That steep, rough, driveway, and the mountain passes that surround us were factors in purchasing an all wheel drive vehicle. The ride on our HR-V is actually smoother and much quieter than I had anticipated. It is without question, the nicest AWD vehicle I've ever driven (at age 60, I've owned and driven a lot of cars and trucks). The CVT transmission is quiet and does it's job on the highway mountain passes without being noticed. All in all a delight to drive.
Thank you, and hats off to the staff at Parker Johnstone Wilsonville Honda.
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