Parker Johnstone

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Parker Johnstone:
This dealership is hands down the best my wife and I have ever been to. Everything they stated in the email was exactly as stated we got a great price, great service and for the first time we walked away from a car buying experience just blown away. We will make sure that anyone we know that is going to buy a Honda will buy from here.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Parker Johnstone:
After reading the negative review below, I was compelled to write. It is hard to believe that someone could have such a different view from what I and my friends have experienced at this wonderful dealership. I have had awful experiences with service departments in other stores. As a woman, I have been deceived, lied to, and made to feel stupid. My first "eye opener" at Wilsonville Honda was the number of women working in the Service Department. All are competent, knowledgable, and extremely helpful and friendly. They only recommend work that Honda suggests, with none of the other "add ons." I was treated so well in service, I purchased a new car from them. Once again, they have women working in the sales department (as sales people and as managers)but having said that, I was treated extremely well by everyone I encountered. I think what really impressed me was that Parker Johnstone came by to introduce himself. I don't think I've ever heard of a Portland car dealer that actually is in the store, let alone helping customers on a daily basis. The quality of their customer care is second to none. Reading a few of the other comments I have to believe that if mistakes were made, that this dealership did everything possible to correct them. I won't go anyhere else for my car needs.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Parker Johnstone:
After 90K service, our car was returned with:
• Low on engine coolant (!).
• Low on brake fluid (!).
• Basic hardware improperly assembled in multiple places (shows lack of detail and sloppy workmanship).
• Engine oil over-filled for an unknown reason (!).
• Coolant and brake fluid spilled inside the engine compartment and fluid was burning off the exhaust (shows lack of detail and sloppy workmanship).
• Accumulated road dirt on valve cover after supposedly adjusting the valves. Based on the above items, we question whether they did the adjustment.

They admitted to spilling engine coolant and brake fluid which they "couldn't" clean up at the time. They refused to refund us any of the cost of this "service". We will never go there again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Parker Johnstone:
Hand wash left swirls in paint, parts ordered wrong twice, never given apology, was planning on buying our second car here but since we didn't buy our first car here we were treated very badly will never go back.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Parker Johnstone:
It's hard to believe I'm writing this, but I had a terrific experience with a car dealership. My wife and went to look at a Honda Pilot at Wilsonville Honda. We had been in communication with Jim Smith over the phone and already had an agreed on price that was very fair.

They stayed open later since it took us a long time to get there. They let us check it out in detail and had a CARFAX ready to go before we asked.

Everything was refreshingly straight-forward. It's so nice to deal with a place and a person that actually asks you questions about your needs and listens.

When it came time for the pricing, there were no tricks. Just the agreed upon price. No extras were pushed at all. I can't stress how nice that was and you can imagine how much time that will save not having to cut through that BS.

Thanks, Jim Smith, and Wilsonville Honda. You've restored my faith in the possibility of a customer-centered car dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Parker Johnstone:
Recently purchased a 2006 Honda Civic Hybrid. This was the best car shopping experience I have ever had. I was in and out in 3 hours with my new car. The salesperson was knowledgable and experienced and shared tons of information with me about my new car. I greatly appreciated that the time I spent at the dealership was not long and boring, but instead was treated with good customer service during the waiting and paperwork phase. I especially appreciated knowing the price I was paying and different financing options long before I even filled out a form or gave them any personal information. Since then, I have called the service department for emergency help when I locked all my keys in the car. Their service and parts department saved the day in less than an hour and free of charge! It just doens't get much better than this. In summary, I can say that I felt like an honored potential customer and was treated with great respect and honesty.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Parker Johnstone:
Our new Pilot had a defective CD player. They ordered a new one, but the wrong one. This involved another visist, at 30 miles. The CD's that were stuck were going to be mailed to us. This started in June. On Aug. 3, Stephanie said she would have them at the front counter with a note for us to pick up them up on Saturday. She didn't follow through. We waited for 45 minutes while they looked for them, making us late for an appointment. They said they would be mailed. The receptionist assured me she had mailed them on Aug. 10. When I called today, since we haven't received them, they are still there. Steve Goodsell was a great salesman, but he is no longer there.

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