Parks Chevrolet Inc

On 6/24/2023 I tendered a $500 deposit for a new vehicle at Parks Chevrolet in Kernersville with the understanding that the vehicle was in transit and should be delivered sometime mid-July or early August. at Parks Chevrolet in Kernersville with the understanding that the vehicle was in transit and should be delivered sometime mid-July or early August. We agreed upon year, make, model and options and we were given a build sheet and VIN number along with the deposit receipt. Its now 8/18/2023 and there is still no vehicle in transit, and Ive since been told by the dealership that all of the documentation attached to the deposit agreement is irrelevant. I dont even see how the agreement is even enforceable at this point if we cant accept delivery of the agreed upon vehicle based on the documentation. They could deliver whatever they want and claim thats what we agreed to! At best this is a deceptive business practice. I feel that they merely wanted my check and have no intention of delivering anything until it benefits them at my expense. We've tried to get the dealership to provide a VIN number and we just keep getting the runaround. Other dealerships will refund deposits!! DO NOT DO BUSINESS WITH THIS DEN OF THIEVES! More

Best dealership I’ve dealt with! I recently bought a new Suburban, and had the pleasure of working with Albert as my salesman. He was very kind, and interacted with not only me, but a I recently bought a new Suburban, and had the pleasure of working with Albert as my salesman. He was very kind, and interacted with not only me, but also my 10 year old who was with me. He was also very knowledgeable about the many features of my new truck. I was treated like family throughout this entire experience! I would highly recommend this dealership! More

Sending all my friends Just wanted to take the time to say thank you to Ahmed Arafa. He was nothing but understanding and took the time to go over everything with me. Just wanted to take the time to say thank you to Ahmed Arafa. He was nothing but understanding and took the time to go over everything with me. More

Over the top Just had my Silverado serviced and extra items needed to be taken care of and I could not have asked for better service Melissa and Ben gave it 110% t Just had my Silverado serviced and extra items needed to be taken care of and I could not have asked for better service Melissa and Ben gave it 110% to make sure everything was done perfect. L Starnes More

A lack of a diagnosis does not mean all is well. Had an appointment for specific work. Dropped off vehicle night before. The first series of items (oil change, tire rotation, computer diagnostic chec Had an appointment for specific work. Dropped off vehicle night before. The first series of items (oil change, tire rotation, computer diagnostic check) could have been completed in 2-2.5 hours easy (especially with an appointment). In dash rattle and concerns about transmission slipping does take longer, but it was not even checked for those things until late into day 2. In my mind, if I had the first appointment on day 1, then they could at least be into the 3rd of 4 issues by the close of day 1. So there is a lack of internal scheduling coordination going on. They needed to order a part for one issue but I have yet to get a call stating that it is in (two+ weeks later). And while the transmission may not be slipping in between gears, there is a problem with it choosing the right gear and pressing the accelerator does not translate nearly into the power/responsiveness that it once did -- it is almost as if you hit the gas, you hear the RPMs increase, but there is not a corresponding response to the wheels (weak - my Silverado needs viagra because it's get up and go, up and left). So that problem still exists. Let me put it this way, I'm looking into other options than buying out this lease or leasing a new Silverado. I know there is an issue with the drivetrain, and my experts at Park Chevrolet say everything is fine. Not a confidence builder -- I drive this truck daily and I know that all is not well with it. More

Out of St wate Tried To Buy Here Yes i am located in PA and I currently filled out an application here and after numerous times telling them I could not speak on the phone I got them Yes i am located in PA and I currently filled out an application here and after numerous times telling them I could not speak on the phone I got them to text to me. After texting back and forth with this Michelle, I was finally told last night I am approved but she wasn't sure of the paperwork etc, and that I needed to call. After calling, I barely had a voice and was gargling all over the place she said she would be in contact with me by noon today. Well i heard nothing and another person I was talking to first told me Michelle wouldn't be in at all and then all of audden she was coming in when I started to complain. They then proceeded to tell me in a hour I would hear from Michelle or the manager regarding my vehicle I wanted to purchase. i did not hear anything so i again texted them at 2:30 and was told she had to get with Michelle. By 4 I texted them again and heard nothing. Between this I had written their internet service manager and again NO response. Just a minute ago they texted me saying a manager was working on it. Working on what? when Michelle told me I was approved. If this dealership straightens up I will erase or change my review but as of now extremely disappointed and this is not how customer service in a sales should be at all. More

Terrible customer service after the sale. 1. Truck was purchased with understanding that the seats are leather ( per the sales person and also in discussion with Angie). After short drive in 1. Truck was purchased with understanding that the seats are leather ( per the sales person and also in discussion with Angie). After short drive in the heat and sticking to the seats like I was glued down it was discovered that they are actually not leather but instead the covering is plastic. 2. Requested that plastic be removed and replaced with cloth or I would return the truck. 3. Seats were replace with those from another truck and In the process both front door sills were damaged / scratched down to the metal. One would assume that this would have been repaired prior to me picking the truck up but it was not. 4. Truck was returned again for the body shop to make repairs. When I get there pictures are taken of the damage , they take my name and phone number and I am sent on my way and told I would be contacted as to when they could fix it. There was also some discussion as to who would be charged for the repair as the truck shop and the body shop are separate. As if the customer would or should even care. 5. No one called so I texted Angie the sales manager and asked what was going on.she says she will check on it. 6. I get a text from the sales person who says to,bring it in on Wednesday the 28th. 7. So i take the truck in for the repair and I request a car or truck loaner. I assumed that since I made a appointment with the repair shop that they would be ready to work on it the day I dropped it off. Well that was a mistake ! I am told it will not be ready until next Tuesday . Now keep in mind that this is a very minor repair and will take very little time to fix , hours not days. I am told that they have to finish working on all the other vehicles in front of me. Well what the xxxx was the appointment for. So they want me to go without my work vehicle that has my truck bed tool box full of tools and a 90 gal fuel ttransfer tank that I need. So when they tell me a week to get it back , I return the loaner car and get back in my truck and leave. There is no way I can afford to do business with a dealership that thinks so little of its customers. I won't be back even though They owe me repairs for damage that you caused.and two free oil changes. if you look on their Facebook web site you will see many customer reviews with the customer having issues with service after the sale. You will also see that these customers will never go back to this dealership You can buy the same Vehical at any dealership. Pick one that cares about the customer. Parks does not care! More

New car purchase Smoth sales process. Best price by far. .Don't waste your time going any where else! Even if your not close to dealership its worth the drive. Recom Smoth sales process. Best price by far. .Don't waste your time going any where else! Even if your not close to dealership its worth the drive. Recommend to everyone More