Passport BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
When I started shopping for my 750i I initiated the search via Internet. Dave Myers was the first to answer and then the most curteous and prompt in providing the info and following up. He ended up by earning my business, and his professionalism and high ethics have been outstanding. I highly recommend this dealer and Dave Myers to anybody. Overall, all people I have dealt with in the process have been very polite and forthcoming, something I've seen only at Lexus.
Thank you everybody for your service!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
I brought my first 328 from Frank af Passport BMW. My experience with Frank was pleasant and professional. I purchased my second 3-series from Frank as well. This time Frank new the type of customer I was and had the perfect vehicle ready for my inspection once I arrived at the dealer. I highly recommend this dealer to all my family and friends.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Passport BMW:
If it wasn't for Don Vermillion, the dealer would be low class. I love Bimmers and the closest dealer to me is Passport. Their sales force sucks. The Vermillion sales guys are great, but the others just want your money and will kiss up while they're trying to get it, but once they got it - forget good after-sales service. Don Vermillion and Barry are fine, but the rest of them follow the sales managers lead and they don't have balls to put together a respectable deal. FYI, I've purchase three BMW's from Passport before the latest sales manager arrived and haven't purchased another from them since. That says it all.<br><br>

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
Did all the negotiations via internet/email, agreed upon OTD price was honored and Rob was very helpful and friendly, most definetely the best new car buying experience I ever had. Haven't taken the car back for service, hopefully they'll be as good as their sales Dept.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
My experiance with Passport and John Dugan were outstanding. I called based upon a internet availability of a new vehicle. All my questions were quickly answered and we negoitated a good fair price without a lot of games. The car was delivered detailed, floor mats, full of fuel, and a BMW hat to look great with the top down. . John did a great job of going over the vehicle and Andrew Lee make the paper work quick and painless for a smooth delievery.<br><br>I would certainly go to Passport again and would recommend that you give them a shot at any future BMW purchase.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
Purchased 2004 530 through Joern Esser. Heard great things about him from bimmerfest.com. He was quick to make me the best deal I could find in the whole country. Great email communications and a very sincere individual. He took care of the whole european delivery process, along with arranging for the car to have windows tinted, clearcoat car bra put on car and out of state car registration once the car was in the US. I was in NYC and went all the way to Maryland for Joern's pricing! He is an exceptional, reliable and dependable salesperson. Ask specifically for him when you call. Other salesman try to steal his customers. Being of German background, he can tell you all the tips on your Munich visit.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
John was upfront and personable during the car negotiations. He left my wife and I some time to test the car and examine it closely without feeling rushed. Once we decided to buy, he made sure the car was in perfect shape before we drove off. I would recommend that anyone going to Passport deal with John.<br><br>As a side note, the service waiting area includes modem ports and free local phones to dial up while waiting for the car to be ready. A nice touch.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Passport BMW:
This was by far the worst purchasing experience I HAVE EVER HAD, I bought a used 2003 BMW 330Ci, before I could drive it, the low oil light flashed up (they couldnt even fill the oil before selling the damn thing), in addition, I had to spend $1300 in window repairs as the car was vandalized before the purchase (sratches that were all over the car windows, which I had missed during the test drive), they refused to help me with the problem, eventually making me pay for it (the car was only 2 wks old at that point). In addition, they would even attend to the problems that I specified (side molding falling off), they are content to give you the &quot;run around&quot; unless your willing to feed them more cash, in which case they will become your new best friend. THIS DEALERSHIP IS ALL ABOUT THE $$, no professionalism or customer satisfaction...they just care about sales, I will never buy any of my cars there ever again

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
This was by far the best time around for buying a new car. Using the internet I was able to quickly check the market from Alexandria to Baltimore. Passport was the only one who lived up to the concept of an easier buying experience with the internet. Joern was outstanding and his knowledge of vehichles shows by hitting the right areas and without boring you to tears. I am going to go thru the European delivery experience and will update this in a couple of months. But for now if you want to buy a BMW in this area this is the place to go.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Passport BMW:
Posted requests on different websites. Passport was the last one to bother, two days after, with games like &quot;call me, important information to share&quot;. If I have wanted to call I would have done it from the beginning! Some dealerships don't get the internet idea yet !!!

Was this review helpful to you? Yes | No