Passport BMW

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
I initiated the sales inquiry via autobytel.com and Rob responded almost immediately. After getting my requirements, Rob came back with a great proposal and a great price. The entire transaction was done professionally. There was no sales pressure; no feeling that I got smoothed talk into getting something that I don&#8217;t want. At one point, the deal almost did not go through because we couldn&#8217;t agree on a trade-in price for my old Lexus, but even then, Rob was patient in answering my other questions on my way out. I wanted to look at the engine compartment; instead of just opening up the hood and said, &#8220;Here you go, have a look&#8221;; he proceeded to spend the next few minutes explaining the layout. This was when he thought the deal might not materialize! The best thing was when Rob called the next day with a drastically improved trade-in price, and I drove away with a new 330xi.<br><br>I&#8217;ll keep you posted on the service department experience, although the first service appointment will be at 15,000 miles (BMW uses synthetic oil nowadays). Keep my fingers crossed.<br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of Passport BMW:
In July of 2002 I scheduled an Inspection II maintenance service to be done on my 1999 BMW 323i. The invoice for the complete service was $647.82. At the time, the vehicle had 62,365 on it which is an appropriate time to have an Inspection II service completed.<br><br>On October 17, 2003, the car had 94,000 miles on it and I scheduled some maintenance to be done on the car at an independent mechanic that I have gone to before on several occasions. The mechanic performed the maintenance and noticed the following:<br><br>&#8226; Transmission fluid removed was black.<br>&#8226; Spark plugs were extremely corroded.<br>&#8226; A/C filter was dark black.<br>&#8226; Differential fluid was black.<br><br>It was the mechanic&#8217;s opinion that none of the maintenance was performed on July 29, 2002 due to the appearance of the fluid, filters and spark plugs. The wear on these components was not characteristic of just over a year of use and 30,000 additional miles. I paid for $647.82 worth of maintenance that was not completed.<br><br>I have photos of the sparkplugs and ventilation filter from the car. Please email me to see them.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Passport BMW:
Great buying experience. Worked my deal out over email and phone. Car was detailed and ready to go the same day it rolled off the truck. Finance experience took minutes. <br><br>No other dealer would give me firm quotes over the Internet. Most didn't even respond..others responded days later. My note stated that I wanted a car within 72 hours...I guess they ddn't care.<br><br>Go to Passport ask for Jeff and have your first good car buying experience.

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