Patrick BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Patrick BMW:
I went in to the dealership looking to lease a new car. I was reluctant to lease at first as I typically buy to own my car. My sales person spent a lot of time explaining the benefits of leasing vs. buying to the point that I felt very comfortable. He also worked hard to find the exact car fit to my specifications. At no point did I feel pressured or "annoyed". The entire experience for me was wonderful. My sales person was pleasant and informative, the sales manager was accomodating and the man who worked in finance was speedy. As long as I am buying BMW's, I will be patronizing Patrick BMW in Schaumburg.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Patrick BMW:
I was hesitant to visit Patrick BMW when I had decided to look for a Certified used BMW M3 because of the feedback on this site. I started at a couple other dealers and wound up stoping by Patrick BMW. I couldn't have had a better experience. I was greeted by a friendly receptionist and when I picked out a silver 2007 M3 coupe, the salesman was very well informed about the car. The Sales Manager came in to introduce himself and thank me for my business. I really felt that they valued having me as a customer. Better feeling than what I had at the other BMW dealers! Couldn't be more pleased with my purchase experience.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Patrick BMW:
I am a very patient person. But these people made me overwhelmed by their rude, lying, mocking, ignoring attitude and terrible work skills. especially, Mark, Unfourtunately, almost everytime I go to the service department, he was in charge of my car. and everytime, he ruined my day. and the manager, Dean, he is the same. the guys working in the service department are all well-trained thieves.

We also have a Lexus, I highly recommand Lexus. Their service is very customer-centered and the quality of their vehicles is wonderful. Some of my friends have a Lexus, they are very satisfied with their cars. No matter how old your Lexus is, they always treat you and your car very respectfully.

if you already bought your car from PATRICK BMW IN SCHAUMBURG, now you need to practice screaming.
You will soon realize how hard it is to keep yourself nice and gentle in front of these cons.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Patrick BMW:
I came in for an oil change. Discovered that I also needed a break job. Which was fine. They gave me a great loaner, called me when the work was complete and I picked up the car that same day. However, on my way home my car started making HORRIBLE metal screeching sounds. I called the BMW and got a RUDE response from the receptionist saying there is nothing she can do and if I wanted to, I can just leave my car where it is and have it towed the next day. Mind you, it was -12 degrees outside and what was I supposed to do, WALK HOME???? So I continued driving, hoping my wheels don't fall off. The following morning, I called the service again, asking if I can bring my car in to have it looked at. I got a rude receptionist ONCE MORE, saying there are no openings for an appointment. I stated that my car was just serviced a day earlier and something was done wrong, so wouldn't my case be an exception. She had nothing to offer me for help. Unfortunately I had jury duty that day that I couldn't miss so I was unable to come and spend the entire day waiting to be seen. So I drove - once more, in a broken car - hoping nothing bad would happen. At lunch time, I called the service again and had a receptionist tell me that she cant help me, that the service manager is not available, that there are no cars to loan me while mine is looked at and added that "what did I expect her to do, run around the dealership looking for someone?" - as were her exact words!!!! FINALLY, after screaming and stating that if something bad was in fact to happen to me while driving an impaired vehicle, who was I to sue, she got a manager to call me. I was able to come see him at 3pm and found out that the backing plate was damaged and connected wrong and therefore was scratching the rotor. It took 10 minutes to fix it - but 2 days for me to get the job done - not to mention the worry I went thru. I drive a BMW, which is supposed to be the "ultimate driving machine" - and yet, apparently there are monkeys performing basic service jobs on these "ultimate driving machines". I will NEVER take my car to Patrick for service again! THE ONLY good person through this whole mess was Kristin, the service coordinator. She was the only one who managed to get a manager to call me back and was very apologetic for my bad experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Patrick BMW:
These guys are the worst. High pressure sales techniques and rude when you push back. The sales manager, Tim Gadomski, is a low brow jerk who should be selling brushes door to door rather than $70k cars.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Patrick BMW:
I have had an excellent buying experience at Patrick BMW. I have purchased three new BMWs from them throughout the year, and I have nothing but compliments for their skilled sales team. Every single time, I have been offered an excellent price which beats all the other dealers that I have gotten quotes from.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Patrick BMW:
Had great experience, took care of all my problems. Like the friend type of atmosphere. Will keep going there from now on.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Patrick BMW:
Terrible Service:
The service manager, Tom, had my car 2 or 3 times. We have a Star Marked SAAB. We complained about that the engine light coming on constantly shortly after buying it and shaking while driving. He and his service staff could not figure it out. They thought the problem was our rim/tire. They charged us for a new tire and rim. We got it back and the light came on again within hours, and the shaking continued miserably. I called to complain and he said to bring it back - AGAIN! I told him that I would bring it to Motorwerks and let him know if they could figure it out. The same day the car was dropped off at Motorwerks they immediately identified that the problem with the car was that the throttle assembly needed to be replaced. In addition they found problems with the electrical and starter. The engine light no longer illuminates and the shaking is gone. THANKS MOTORWERKS!!! Furthermore, Mondo and the service crew at Motorwerks get straight 5's. Mondo is the friendliest and accomodating service manager I have ever dealt with. I also have a Mercedes, which I service at the MB dealership that I got it at. The service there is excellent as well. However I'd still give Mondo top honors.

After my experience with Tom and Patrick BMW, I have to give them a huge thumbs down for their very shabby handling of my car. My wife was pulling her hair out!!! I would not recommend them. For this reason, "I" would never purchase a car from them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Patrick BMW:
I had a terrible sales experience and reported it to the BBB and posted on my3cents and badbusinessbureau.com. They never once returned my calls or written requests. Now they have served me with a request for a Temporary Restraining Order claiming that I am defaming them. You decide whether or not you want to buy from this dealer.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Patrick BMW:
Bought my 1999 540iT pre-owned, good sales experience. Service staff very friendly and informative. Never a bad experience, even when solving problems has been challenging. Work nearby, so easy to drop off and have them take me to/from work. Usually done same day w/o appt. Wd recommend.

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