Patrick Cadillac Saab Volvo

Reason for Visit: Sales

I recommend this dealer: No

My Review of Patrick Cadillac Saab Volvo:
When my fianc&#233; and I first got in contact with Patrick Volvo we were very excited because of the friendliness and seemingly reliable service that our sales rep showed to us. We wanted a 2005 Volvo S40 with all of the optional packages (DVD navigation/sports-performance package/new rims/premium package/audio package) and luckily (or so we thought) Patrick Volvo had 3 with all of our requirements coming in on a truck in 3-4 days. He quoted us our sales price and we were astounded because when we originally purchased a 2005 Volvo s40 (with only the audio package) from Brian Bemis in Sycamore it total over $38,000 (note: the deal fell through with Brian Bemis because of absolutely terrible service after the purchase which is why we went to Patrick Volvo). Patrick Volvo gave us the car, a longer more comprehensive warranty, and a few other things for just over $36,000 and as the previous poster said we were also cash-paid in full customers. We placed a hold of +$6000 on the car so they wouldn&#8217;t sell it from under us and we waited. The whole deal went smooth, with our sales rep returning our phone calls on time and as expected. <br><br>Moving along. The weekend pasted and we expected to pick up the S40 on Monday as promised. No deal, truck was delayed but we were compensated $500. Alright we were not to upset because he promised at the absolute LATEST the car would be here on Wednesday, after all we were in the midst of a large snow storm. If the car wasn&#8217;t there by Wed. it was another $2000 in compensation. Wednesday came and went, still no car. We were frustrated but the sales rep assured us that this was a fluke. <br><br>A full week pasted and the promptness of his phone calls was diminishing. He compensated us for the accessories that we ordered and agreed to discuss further compensation soon after if the car was delayed even more.<br><br>Somewhere around the 15th call placed to his cell phone and his office with messages left each time we decided he might be ignoring us. After all, nearly two full weeks had pasted since the expected ETA. We continued to call into the third week and had no luck reaching anyone. By that time we decided that if we got a hold of someone that we most definitely deserved to be compensated upwards of $10,000 for this mess. <br><br>Third week passed and my fianc&#233; and I gave up on it. It wasn&#8217;t until the 5th-6th week (and nearly 4 weeks of zero contact with the sales rep) that we contacted our lawyer and had her retrieve the $6000 hold that they required to keep the car.<br><br>Overall this was worse than the service of Brian Bemis that I mentioned earlier. The sales rep. told us they were a high class dealership that took care of their customers no questions asked. What a crock! I would NEVER advise anyone to go to this dealership for a car!

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