Patriot Buick GMC

Patriot Buick GMC
4600 East Central Texas Expressway
Killeen, Texas 76543

Sales: (254) 690-7000
Service: (254) 953-2520
Parts: (254) 953-2524

Manufacturers: Buick, GMC

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Twenty-Four Month Rating: N/A
6 Reviews
Patriot Buick GMC

Overall Score:



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jryoung
2/16/2010 8:18:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Winnie Lewis

My Review of Patriot Buick GMC:
I am new to the area and Patriot was recommended to me by a friend. A was thoroughly impressed with the service I received at Patriot, the friendly faces, and the large inventory. It was refreshing to deal with a sales staff that was not pushy or overbearing. I look forward to working with Patriot again in the future.

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1sttimebuyer
2/15/2010 4:04:57 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Smith

My Review of Patriot Buick GMC:
Jim Harper was such a tremendous help. I was looking to buy a used car and Jim was extremely knowledgeable and informative to a first time buyer. The sales team really took the time to make me feel comfortable. I will continue to use Patriot - in both a buying and service capacity.

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toomuchtxn
2/15/2010 3:53:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Smith

My Review of Patriot Buick GMC:
Patriot has always been my favorite dealership to work with since i started buying autos. They give that personalized attention that so many have lost over the years. When I have my Denali in for its service, Mike Smith always makes sure I know why I am there and what exactly is going on. I even entrust most of the servicing on my wife's BMW with them. I would recommend this dealership to anyone who is looking for a long lasting friendly relationship.

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mandypatterson_car
2/15/2010 12:17:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Smith

My Review of Patriot Buick GMC:
I went to Patriot to have my Yukon serviced. Not only was Michael incredibly helpful- answered all of my questions and explained in detail what and why my car needed more work than just having the oil changed. He was friendly, attentive and confident. I left Patriot feeling sure that my car had been taken care of. Jim is great!

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jtexas
2/8/2010 5:21:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Winnie Lewis

My Review of Patriot Buick GMC:
The sales staff was very professional. The dealership facility is much nicer than others in town. I especially liked the Sales Manager, Winnie Lewis. She was tremendous and helped me find the right car. Patriot has also been very helpful and responsive after buying the car.

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escalate
9/9/2006 12:55:46 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: sales manager

My Review of Patriot Buick GMC:
I would only recommend this dealer for highly experienced buyers, otherwise you are likely to get burned. The sales staff are very nice however they have little negotiating authority and have to run back and forth to the sales manager for everything. Before you go to this dealer 1. know the value of your trade and 2. know what the prices are of the car you would like to buy either new or used. Again I would only recommend this dealer to experienced people who have bought several cars and know the process and figures well (still use extreme caution & do not let your guard down or start feeling guilty about not "meeting them half way"). The "sales manager" with the slicked back hair and gold chains gives you an idea of this dealers environment.

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Response from: jkliewer@patriotcars.com
Added: 2/23/2011 12:56:32 PM
Dear escalate:

On behalf of Patriot Buick GMC management, I want to sincerely apologize for any unfavorable experiences you may have had at our dealership in the past.

Though I realize you reviewed Patriot in 2006, I hope you will give us the opportunity to do business with you once again. Customer service is our #1 priority, and we use customer input to continuously improve our processes, ensuring your experience is 100% satisfactory every time you visit our dealership.

In an effort to continue this dialogue about your experience, I would gladly welcome your email or phone call (see info below). Again, thank you for your business, and look forward to hearing from you soon!

Best,
Tiffany Hamden
Customer Relations Manager
Patriot Buick GMC
tiffanyh@patriotcars.com
254.690.7000