Paul Moak Subaru

Paul Moak Subaru
740 Larson Street
Jackson, Mississippi 39202

Sales: (601) 352-2700
Service: (601) 360-2261
Parts: (601) 360-2272

Manufacturer: Subaru

Most Reviewed Employees
Jerry Warfield Jerry Warfield
Subaru General Sales Manager
Lynn Hancock Lynn Hancock
Sales
Jamie Moak Jamie Moak
Sales
Bo Long Bo Long
Used Car Manager
Greg Scales Greg Scales
Sales
Chip Burns Chip Burns
Sales
Sam Cain Sam Cain
Sales
Brian Baskin Brian Baskin
Service Advisor
Valarie Alexander Valarie Alexander
Service Advisor
Rick Hammons Rick Hammons
Service Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
47 Reviews
Paul Moak Subaru

Overall Score: 5 Star Rating4.7



About Paul Moak Subaru
Certified: Paul Moak Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Paul Moak Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Paul Moak Subaru
Paul Moak Automotive has been selling cars since 1946. We are Mississippi's only Subaru dealership and have been designated a Stellar Performing dealer by Subaru. Our Sales Process is simple, we treat customers the way we would want to be treated.
1. We will be courteous, honest and fair.
2. We will answer your questions.
3. We will provide exceptional after-the-sale support.
4. We will listen to and implement your feedback.
Thanks for taking the time to give us your feedback here at DealerRater.com.



moosashi
5/1/2012 8:18:36 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jerry Warfield

My Review of Paul Moak Subaru:
I am from Mobile AL and I was looking for a 2012 subaru limited outback in green because it was not available at Koby subaru in Mobile. I spoke with Jamie Moak who was very nice and helpful and she confirmed it was there and expressed that they may be able to offer a better deal if I was willing to travel 3 and 1/2 hours to pick it up. The salesman from Koby subaru expressed that they had a good relationship with Jerry Warfield and he would have no problem shipping the car to Koby. But, since Jamie had made me a good offer, I was contemplating buying from Moak. That was until I recieved a call from Jerry. He was rude, arrogant, and imposing. He tried to make it seem like if I wanted the car I had no choice but to drive to Jackson. After he had tried to strongarm me into buying the car from him,I was totally uncomfortable doing business with him. Furthermore, since I didnt want to buy the car from Jerry he prevented the car from being shipped to Mobile so that if I wanted the car I had to purchase it from Paul Moak. I dont recall being so angry at a complete stranger,I have no idea hot this guy has been successful selling cars, because he is a liar and a jerk.

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Melissa A Stanley
3/30/2012 3:12:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Burns, Jerry Warfield

My Review of Paul Moak Subaru:
Chip was very helpful. He had me fill out a credit application on line that saved
A LOT of time.
He handled the deal with Great Customer Service.

Jerry & Chip make a Good Team. I would recommend my friends to this dealer.
They were very helpful in assisting us.

Jerry was very thorough in handling the paperwork & if I did not understand something stopped & explained in more detail.

Melissa Stanley

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kfa
2/24/2012 11:53:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
They were very helpful and stayed in our budget, which was our most important factor. We really appreciated the prompt, friendly service. We love our new car!

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jklacourrege
1/31/2012 10:13:28 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Scales, Jerry Warfield

My Review of Paul Moak Subaru:
My salesman Greg Scales was very helpful and persistent about getting the deal done right. He made sure evrything was taken care of down to the last detail so that the car was ready and waiting, all cleaned up and ready to go. He was very understanding about the nature and purpose of the purchase and worked to answer all questions. Definitely ask for him if you go in.

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lisainsavannah
1/31/2012 9:23:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chip Burns, Jerry Warfield

My Review of Paul Moak Subaru:
Chip and Jerry are excellent!! They have been working with us on the trade of our 2009 Forester since October of last year. They were patient and kind. Overall, their service was excellent and they made buying a new car a hassel free and pleasant experience!! Everything was done for us ahead of time...all we had to do was come in and sign on the dotted line! :)

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stephenmcole
1/20/2012 8:02:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie Moak

My Review of Paul Moak Subaru:
Fist of all, I should say that I purchased a Honda CR-V, rather than a Subaru car. However, I worked with Jamie Moak all the way through (I first looked at a couple of Subaru cars before deciding on the CR-V). This was my first car-buying experience, and it could not have been better. Jamie was very friendly, not pushy AT ALL, made sure we found the right car for me, and worked with me A LOT on the price of the car, the price given for my trade-in, and the interest rate for my loan.

Jamie was always available for me to ask questions to and talk with. She returned all of my calls and emails very promptly, and very thoroughly. Since this was my first time purchasing a car, I had a lot of questions. She made sure I understood the ins and outs of everything that was happening, and was very honest with me.

I had an excellent car-buying experience, and Jamie was the reason why. I'm sure Paul Moak has plenty of great sales persons, but if you're looking at any of their cars, I would highly recommend working with Jamie. She will be honest with you, will work with you on price, and will work very hard to find the exact car you want (and in the color you want!).

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Don Philip Mims
12/30/2011 4:11:28 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Baskin, Chip Burns

My Review of Paul Moak Subaru:
This was our first experience with Paul Moak Subaru and I have to say it was our best experience of all the dealerships we have bought cars from. No Gang of sales people waiting to pounce on you before you can get out of your car. Chip was great and did everything he said he would do.
Paul Moak Subaru is the only dealership we will deal with in the future. WE have found a home with the folks at Paul Moak Subaru.

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msgbrandon
12/27/2011 10:53:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Valarie Alexander, Rick Hammons, Greg Scales, Jerry Warfield

My Review of Paul Moak Subaru:
Been a Paul Moak Subaru Customer for 10 years. Outstanding Service Department and that is why I returned to buy again. Greg and Jerry were very helpful with the deal. GREAT Sales team too and everyone at dealership works together to make sure customers are satisfied.

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huddy1
12/22/2011 11:52:37 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lynn Hancock, Jerry Warfield

My Review of Paul Moak Subaru:
Everyone I have dealt with at Paul Moak has been informative and helpful. I would definitely recommend them to anyone who is looking for a new or used car!

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ruthrosty
12/21/2011 7:29:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Cain, Jerry Warfield

My Review of Paul Moak Subaru:
We really appreciated the quiet approach to car sales exhibited by Sam Cain. He was very knowledgeable about his product and gave us a good introduction to Subaru. He showed us what we wanted and left us to make up our minds. Jerry is just one great salesman--smiling and confident! A great package: Sam and Jerry!

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