I currently own three Subarus, I had a fourth but traded it in in 2012. Three of these cars I purchased at this dealership and paid cash for each one. I love Subaru but this experience has really soured me and especially with this dealer.my situation is one in which two of my cars have been recalled; one for a defective steering column and the other for corrosive brake lines. My husband is very ill (end stage COPD and Alzheimer's) cannot be left alone for long periods of time. He does not drive. When I received the recall notice (steering column) the letter stated that if I were uncomfortable driving the car the nearest dealer would come and get it. Then a week or so later I got the second letter(corrosive brake lines). I called the dealer, spoke to service (Val) who told me to call corporate as she knew nothing about it. I did so and spoke to a very pleasant customer service rep who gave me two service request numbers and tried to help. I asked that the dealership pick up both cars and the customer service rep led me to believe, that because of my extenuating circumstances, they may do it, she would speak to dealer. The answer was a pretty rude "No". They were willing to pick up one but not the other and would not deliver back to me, even after I explained my situation.
My options at this time are to try to get the cars to Jackson, MS or sell all three and try to fine something comparable and a dealer who is a bit more user friendly. I am leaning towards the later at this time. This is not sour grapes but I would think that after my track record of three cars and paying cash, this dealer would have reconsidered. Given the dealer strategy of telling corporate what they are willing to do or not do, I see nothing but a decrease in sales for Subaru. Subaru is a good automobile but I just wish they would treat their repeat customers with a bit more respect and consideration. At this time I cannot give this dealer the rating I gave them back on 7/13/2011.

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Great experience!! Chip Burns was extremely helpful and knowledgeable about Subarus. I love my new car, and would definitely return for future autos. Thank you for everything!

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My experience with Paul Moak Subaru was overall a very positive one. I feel as though I got fair trade in for my vehicle which was important to both me and my husband. The individuals that helped, Jonathan and Chip, us were very informative but not pushy. They took the time to go over various options with us and were able to present us options that were complimentary to our budget. Overall a great experience!

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Everyone at the dealership is very nice and friendly. I have never had a problem with the service. The sales Advisor Ms Alexander is always helpful. I was under no pressure to purchase a car. The Sales team worked very well with me at getting the price affordable for me. This is my 5th purchase and I will continue to be a customer. The men in the garage take good car of my car. I have never had to return it for something they didn't complete. I know they will take good car of my daughter's new Subaru.

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The sales was very nice and knew his product very well.great customer service from the start to finish..ade sure I was pleased with everything and took time to make sure I could work all settings

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I called the dealership the morning my husband and I decided to come to Jackson. The representative asked when we expected to arrive so someone would be available for us. She also said that we should ask for Jerry when we arrived. My husband and I arrived at 2:00 and asked for Jerry and were told that he was not back from lunch. Greg Scales was there and said that he could help us. We were glad to meet Greg. He was most helpful in showing us our options, taking the car for a test drive, and pointing out features on the car, and beginning the process of trading our former car for the new one.
My husband and I were quite satisfied with our experience with Greg Scales and Paul Moak Volvo and could not be happier with our Volvo. The only negative aspect was the time it took to complete the sale considering we were not financing. We walked into the dealership at 2:00 and left at 6:30.

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We had an excellent experience, starting with the friendly and knowledgeable Chip Burns. He was able to answer all of our questions about the Impreza and most importantly was laid back, professional and NOT high pressure. The test drive was easy and the negotiations were fairly simple. We would buy from again.

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We have thoroughly enjoyed working with everyone at Paul Moak and we look forward to being long-term customers - thank you!

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Everyone was very pleasant. A minor complaint is: it took a very long time to for the shop to 'detail' the car to take home.

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Chip is awesome. Honest and sincere sales person.willing to meet what I need ane willing to spend time to negotiate. Would Highly recommend him to anyone.

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