My Review Of Paul Moak Subaru:
I currently own three Subarus, I had a fourth but traded it in in 2012. Three of these cars I purchased at this dealership and paid cash for each one. I love Subaru but this experience has really soured me and especially with this dealer.my situation is one in which two of my cars have been recalled; one for a defective steering column and the other for corrosive brake lines. My husband is very ill (end stage COPD and Alzheimer's) cannot be left alone for long periods of time. He does not drive. When I received the recall notice (steering column) the letter stated that if I were uncomfortable driving the car the nearest dealer would come and get it. Then a week or so later I got the second letter(corrosive brake lines). I called the dealer, spoke to service (Val) who told me to call corporate as she knew nothing about it. I did so and spoke to a very pleasant customer service rep who gave me two service request numbers and tried to help. I asked that the dealership pick up both cars and the customer service rep led me to believe, that because of my extenuating circumstances, they may do it, she would speak to dealer. The answer was a pretty rude "No". They were willing to pick up one but not the other and would not deliver back to me, even after I explained my situation.
My options at this time are to try to get the cars to Jackson, MS or sell all three and try to fine something comparable and a dealer who is a bit more user friendly. I am leaning towards the later at this time. This is not sour grapes but I would think that after my track record of three cars and paying cash, this dealer would have reconsidered. Given the dealer strategy of telling corporate what they are willing to do or not do, I see nothing but a decrease in sales for Subaru. Subaru is a good automobile but I just wish they would treat their repeat customers with a bit more respect and consideration. At this time I cannot give this dealer the rating I gave them back on 7/13/2011.
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