Paul Obaugh Ford

Reason for Visit: Sales

I recommend this dealer: No

My Review of Paul Obaugh Ford:
I purchased my wife a Lincoln LS V8. The service was horrible. They actually broke the windshield and said it was already like that. They are dishonest. I would drive a long distance before I would even consider dealing with Obaugh.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Paul Obaugh Ford:
Do not use this dealership. They do not aggressively pursue fixing the vehicle, they do not follow up with the customer, they lie and contradict from one phone call to the next on updates, and do not provide loaners or assistance if needed when the vehicle is in the shop. I would buy a yugo before going to that dealership again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Paul Obaugh Ford:
We were broken down in this town while on a trip to NC. They tried to run a scam on us since we were not from here to get as much money from us as they could. Her brother runs Kyles Towing so he acts as if he doesn't know any mechanics in the area to fix the problem so it left us with no choice but to take it to the dealer where his sister works. She calls with an outrageous price of $1100 and all kinds of parts that "needed" to be replaced and couldn't get the parts until the next week which would have left us stranded there. We had to have the car towed again from there to another mechanic that was able to fix the car the same day for only $300. Go to C&Es Ultimate Auto at 2401 N Augusta St in Staunton if you want your car fixed quickly, affordably, and correctly. These guys are honest and great to work with. They know what they are doing and will not try to break your bank account or take advantage of you. Paul Obaughs will take every dime they can and replace parts that don't need to be replaced to run the bill up....especially if you are from out of town and don't know any better. If Kyle's tows you, call around to shops yourself because he will act like no one else can do it but Paul Obaughs so the business goes to his sister.

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