Acura Highland Park

Be careful purchasing a car from this dealership! The dealership advertised one price online, but when going in to purchase the car, they advised us additional $1700 in 'dealer fees' (including $1 The dealership advertised one price online, but when going in to purchase the car, they advised us additional $1700 in 'dealer fees' (including $1200 'PermaPlate' interior and exterior protection, which was already applied and would not be refunded). Also, during the meeting with their "Business Manager", he appeared to engage in several deceptive sales tactics: *he stated GAP insurance was mandatory ($1200) and would not be removed from the purchase contract. Be advised: GAP insurance is NOT mandatory. *he stated that purchasing the extended warranty would result in a lower finance rate on their car loan. (It would be better to pay in cash or have your own financing lined up ahead of time.) *he claimed that the 84-month extended warranty would start once the manufacture and CPO warranties expired (resulting in 12 years of warranty!). We later verified that is not accurate, and the extended warranty started the day of our purchase and ran concurrently with the manufacture/CPO warranty. After realizing that the Business Manager was deceptive with us, we attempted to cancel the GAP Coverage, Extended Warranty and Tire and Rim Coverage. We worked with the dealership's General Manager. (If you have any problems with your purchase, ask for the GM to help. He responded after several voicemails and emails to him.) The Gap Coverage was canceled the very next day with the dealership. All of the coverages were canceled before the dealership submitted them to the warranty company. It took the dealership five weeks to get everything canceled and reimbursed (holding on to our money). However, they only reimbursed the amount of the actual warranties and not refund the interest they caused to accrue. Also, they had us leave the dealership without most of our paperwork and assured us they would send it to us. It took many requests to get the needed paperwork, and we are still waiting for the PermaPlate warranty documentation. In retrospect. we should have walked out the door the moment they told us of the substantially different price on the car (+$1700), and especially after meeting with the Business Manager. Once we spoke with the GM, he was good at listening to our concerns but we still don't have resolution to all of our issues with this dealership and our purchase. Lessons learned: before going to any dealership, ask them what additional fees and products they have added and have your financing already lined up. GAP insurance is not required. The extended warranty starts the day of purchase. More

Prices have increased and you’re charged to use a credit card. The call center hounds you, because it seems so much more money hungry. We have two Acuras, one in each of our names but I am constantly gettin card. The call center hounds you, because it seems so much more money hungry. We have two Acuras, one in each of our names but I am constantly getting called my husband’s name even when I change the information for service. The world has changed and I can purchase a car with or without my husband. I am not “insert man name’s spouse or wife,” I am my own person and it would behoove you to remedy the situation. I loved Pauly Acura and the family the team was, but this new ownership leaves lots to be desired. Don’t plan on buying another Acura, let alone from this dealership. Especially since every other car brand has an electric car in their lineup. I feel bad for the original service lineup because they are fabulous! More

It was the easiest purchase process we have ever experienced with straightforward paperwork. Afterwards, our salesman was extremely helpful with instructions on how to operate the new vehicle. experienced with straightforward paperwork. Afterwards, our salesman was extremely helpful with instructions on how to operate the new vehicle. More

Great job. Fast efficient. They solved the problem immediately very grateful. Really appreciate all the help. Fast efficient. They solved the problem immediately very grateful. Really appreciate all the help. More

I have been going to the Highland Park Pauly Acura service department for over 10 years now and the service has always been excellent. A great staff--always knowledgeable, professional, friendly and t service department for over 10 years now and the service has always been excellent. A great staff--always knowledgeable, professional, friendly and timely. More

The dealership provided great and very efficient service. All questions/issues were addressed in a timely fashion. This was overall a pleasant experience. All questions/issues were addressed in a timely fashion. This was overall a pleasant experience. More

The entire service center team was wonderful-They take great care to make sure my car is in perfect condition! great care to make sure my car is in perfect condition! More

Awesome service as always, you guys are great and made for a smooth visit! Thanks for a smooth visit! Thanks More

Everyone is very nice and I always get the sense they have my best interest at heart. have my best interest at heart. More

Our cars have been serviced by Pauly Acura for over 16 years and I only have good things to say about Roger and his team. Even though the warranties of both cars have expired, all our service continues to years and I only have good things to say about Roger and his team. Even though the warranties of both cars have expired, all our service continues to be performed there. No reason to go elsewhere. They are thorough and fair. It's a pleasure to deal with them. More