Service department saturated, they does not help. Never again!
They could not reprogram my key in Brownsville and they refuse service in Mission store.
Expensive parts.

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This has got to be the worst dealer (Payne mission) i have ever been to. Was looking to purchase a pre owned 2011 volkswagen CC after seeing one in the dealer i decided to purchase it having them run my credit and approve everything. After everything was done and i was 3/4 signing the contracts they salesperson came in and told me that we couldn't do the deal because the car was sold. After complaining a while i talked to the manager Rene something and OMG this guy is even worse than i could imagine hes like i cant do anything i can ive you a new one at invoice but that's it, you know i cant turn back time. Well his invoice price was 3000 dlls more than what you can get on autotrader also new. 0 customer service, management doesn't care at all about service or at least being nice to the customers, will never set foot on that dealership. 1 day later got a great deal from barrett on a used mercedes. Thanks for nothing Payne.

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Second bad experience with this dealership. I bought the vehicle here 5 years ago.
The first oil change took over 5 hours despite appointment. Never went back after this horror until today. I bought a 15$ air filter with my credit card and was treated like a criminal...had to dig my ID out of my bag and when I was aked why the employee told me they need to make sure the card is not stolen in front of several othe customers. NEVER AGAIN. I would rather walk then buy anything from Payne again.

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