Reason for Visit: Service
I recommend this dealer: No
My Review of Peninsula Infiniti:
The service department here used to be awesome. Smart, friendly, reliable -- and very honest about the most cost-effective way to get your car fixed. They did most of the jobs themselves; if there was a cheaper, high-quality way to get it done elsewhere (i.e. tires or leather repair) they told you so.
Then something changed in early 2006. Some of the savvy customer-service reps are gone. A new breed has taken over. Now they come at you with lots of smiles and flattery. They never suggest any alternatives, because "we'll take care of you." Oh, yes, they do. They've become very aggressive in padding the labor bill. And the parts prices now are double what identical parts cost on the Web.
It's still high-quality work. But they're trying to squeeze maximum profit out of every customer encounter. The worst example: I needed a replacement fob for the keyless entry system. They wanted to charge me $150 for the device and $90 to program it. I balked, saying: "There's got to be a cheaper way to do this." Not a flicker of recognition from them. It turned out that fobs are for sale on eBay for $18 -- and the programming instructions are so simple that a child can do them in five minutes. So I went that route -- and asked them about it later. No apologies. Just a shrug.
As I said, they do good work, and they provide you with a nice loaner car and a good cup of coffee while you wait. If that's worth an extra 40% or more on your bill -- then you're Peninsula's kind of customer.
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