Penn Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Ubriaco/ Robert Piraino

My Review of Penn Toyota Scion:
Staff is friendly, helpful and fair with their prices. The salesmen are not pushy. They take the time to show the customer how everything in their new car works. I have recommended this dealership to friends and family, both of which have purchased their vechicles from them.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Piraino

My Review of Penn Toyota Scion:
Robert was very informative. He knew what he was talking about and what made me want to buy the car was that i was a previous customer but Robert said he had to be "stupid" if he would let me even go to another dealership for a better price so he gave me the rock bottom price and i was happy about that. If you need a toyota or scion Robert is the one to speak to. He knows alot about cars especially toyotas and scions so dont hesitate when you walk into Penn Toyota just ask for Robert Piraino he will be glad to help you!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Piraino

My Review of Penn Toyota Scion:
From the minute we walked into Penn Toyota in September, Robert Piraino, the sales associate, was a great help. He explained the option packages in detail for the Rav 4 and allowed us to test drive the 4 cylinder model. He then explained which cars were available for immediate delivery. My wife and I were never high pressured, as was our experience with other dealerships. His was a totally low key sell. We walked out of the dealer with the new car and actually enjoyed a positive experience thanks to Rob. I would definitely buy another car from him and Penn Toyota.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Salkin, Laurie Guigliano, Danny (business manager)

My Review of Penn Toyota Scion:
I did my homework, consumers reports, internet (Edmunds.com) and visited 3 dealers, checked buying services AAA and BJ's, also checked this site (dealerrater). Found what I believe was going to be the best price, and negotiated with Penn Toyota to match the best price I had at another dealership. With the extended warranty, Penn Toyota agreed to a price I was satisfied with, after finding a source on line to buy a factory warranty at Action Toyota (Google: Action Toyota Extended Warranty). David Salkin was very professional as were all the people I dealt with, a very positive experience.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Pirano

My Review of Penn Toyota Scion:
I got my first Toyota Yaris 2007 from this dealer and Rob helped me with the lease on this car. I got excellent treatment, they were very friendly, the staff was really great. Today I went back because my lease is up in a month, I went to see Rob and it turns out I just purchased a brand New Toyota Yaris 2010 and I am so happy. Once again I was not let down. When i bring in my car to the service area the staff is very friendly, courtesy and very respectful. I would not hesitate to recommend Penn Toyota to anyone. Keep up the good work.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Piraino

My Review of Penn Toyota Scion:
Before purchasing my new Prius from Mr. Piraino at Penn Toyota, I had the opportunity to visit two dealerships in Queens. Those Queens dealers did not impress me; particularly with their level of professionalism. Although Penn Toyota is about 1/2 hour from my home, I felt the extra time and distance that was needed to travel to and purchase from Penn Toyota, and in partiular, Mr. Piraino was worth it.
Mr. Piraino is professional, customer sensitive and thorough in his approach to his job. He spent a substantial amount of time acquainting my wife and I with all the characteristics of the Prius. He saved us hours of reading and the anxiety of learning how to use the various advanced technology features.

My dealings with the Finance Manager, Daniel Bronzino, was equally positive.
Mr. Bronzino was helpful in pointing out different options that would be of value to us without aggressively pushing us into any of the items.

The final step in completing the transaction was the introduction to
Ms. Laurie Guigliano, Customer Relations Manager, who took the time to acquaint us with the Service Department and their services. She also made available a coupon for a reduced price on our first Service visit, an extra plus.

All in all, our dealings with Penn Toyota was a pleasant buying experience;an honest and professional organization.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tommy Kim

My Review of Penn Toyota Scion:
Purchased my RAV4 during the turmoil of Cash for Clunkers - Tommy Kim kept the deal together, as well as my sanity. During all the craziness, he maintained his high level of professionalism and never even twitched. I encountered one small problem which was handled with the utmost level of expertise and to my satisfaction. I am a long time Toyota fan and would absolutely return to this dealership, and hopefully would again be in the good hands of Tommy Kim.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Piraino

My Review of Penn Toyota Scion:
Excellent experience from start to finish. Rob was great at every stage of the process, including post-sale when he took care of having the correct wheel locks ordered and installed for me on my gorgeous Rav4. I would recommend anyone I know to get their Toyota at Penn.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Stechel, Daniel Bronzino

My Review of Penn Toyota Scion:
Over the years my husband and I have purchased and/or leased several new vehicles; my experience at Penn Toyota was the best by far. My experience began when I was greeted by Mark Stechel, the salesperson upon entering the showroom. I was interested in a RAV4; Mark was very knowledgeable and answered all my questions. I felt very comfortable with Mark; I never felt intimidated or pressured by him; as we have been at other dealerships. Initially, the vehicle with the equipment package and color I selected was not in stock, but Mark was quickly able to locate the vehicle of my choice. As for the price and the delivery of the vehicle, both were on point and on time. When I picked up my vehicle there were no hidden fees or expenses that were not discussed during the sales/negotiations process; that's a first for me. Upon delivery of my RAV 4, Mark clearly went over all of the vehicles features and equipment. Mark was very patient and continued to answer "ALL" my questions post delivery. I can't say enough about Mark Stechel, he is a true professional; I highly recommend him and Penn Toyota.

I also need to mention Business Manager, Daniel Bronzino; he too was very helpful, polite and honest. Daniel helped me obtain additional options. Upon delivery of the vehicle Daniel clearly went over all the related documents.

As for the vehicle itself, all I can say is I love it. I too also recommend it.

I would like to thank everyone at Penn Toyota for making this a truly memorable experience.

Due to my pleasant experience at Penn Toyota, I highly recommend this dealership when purchasing your next vehicle. Ask for Mark Stechel, you will not be disappointed.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Montforte

My Review of Penn Toyota Scion:
Although Eric is new to this game, he was a professional throughout the sales process. I signed the contract for my lease almost 6 weeks before I actually got the car. The only reason I did not purchase elsewhere (and I did look) was that Eric was forthcoming with the cars delivery issues. His combination of customer service and disarming honesty enabled me to wait out the cars arrival. I would shop here again without question. They delivered what they promised without any hidden agendas and in this business, that is a breath of much needed fresh air!

Share on Facebook

Was this review helpful to you? Yes | No