I have given this dealership this rating because of their friendliness, helpfulness, and effectiveness. They did a great amount of work to make my experience with them very easy and quick. Their service was exceptionally amazing!

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When I got to penn Toyota the salesman James and the guy he was training Dom was very nice and not too pushy with my needs and wants
The sales manager ray insisted that I test drive the car even after I told him that I drove the car at another store.
When it came to numbers ray and James and Dom matched the numbers from the other store with no questions asked .
It was the best experience ever and I would recommend all of my friends to shop at penn Toyota .

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I have given this dealership and this employee the above ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a very affordable price within the range in which I was budgeted. I appreciated the fact that Joe did not try to push models which I was not interested in. He was very straightforward and to the point regarding my need and the product which fit it. I will highly recommend this dealership and this sales person to anyone that inquires of a great place to find a vehicle.

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Andy Kolmer was a Real Pleasure to work with a true Professional!
He worked really hard to get me the Truck that I wanted, for the Price that I wanted!

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Joe Jordan was the best salesman i have ever worked with. I would recommend him to my friends an family. He also sold me a great truck.

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After going to a couple of dealers was not as impressed as I was with Penn Toyota and my salesman Joe Jordan. Joe showed me everything i asked for and many options. He made the car buying experience more comfortable and it was something that was enjoyable unlike other dealerships. He was not pushy and gave me all the time I needed, making me feel relaxed and helped me make a better decision.Penn Toyota is a wonderful place and there is no doubt that i would recommend it to my friends and family.

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Andy was great to work with. Easy going, answered all of our questions and helped us pick out the right car for my family. Of course he gave us a great deal also. We would definately reccomemd Pennlrinald Toyota and Andy to our friends and family.

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This place is pretty horrible; however, I must add that many dealerships in this area are likewise.

My problems here surfaced when I first went to purchase a vehicle in 2012. I was given an “out the door price” that I was told was the complete price inclusive of everything - tax, DMV charges etc. To my surprise, when I went in to purchase the vehicle the next day I was told there was a misunderstanding or miscommunication somewhere. Additional charges were being assessed. I advised the manager and rep that I was given a price that was inclusive of everything and now that was changing. I told the manager I would take my business elsewhere not because of the few hundred dollar difference but because of the broken commitment...I did!

I purchase my vehicle at another Toyota dealership within a day or two. Now, I have had 5 service encounters with Toyota as regards the Toyota Care package. After a gut feeling after the second service or so I began to number my tires and note things on the vehicle to see what was actually being done relative to what was supposed to be done.

On my fifth service I decided to go to Penn Toyota for convenience as it is the closest location to my house. This was the ONLY service I had done out of the 5 at this location and I proceeded with numbering my tires. After waiting about 40 or so minutes approximately I was given my vehicle back with documentation showing that the tires had been rotated and a whole host of other things done.

Now, that was CLEARLY NOT the case. My tires were not rotated. My liquids were NOT topped off. Inconsistencies in my tire tread with earlier services were clear and my gut said that a whole lot more was NOT done that was checked as having been done. This dealership is definitely NOT a dealership I will go back to and I would suggest you follow suit!

In addition, I called up Toyota Care's national number to complain about what I experienced and was essentially told that there is little recourse for anything as the issues are addressed through the that specific dealership. This made no sense to me and I thought it best to put this review up and look-up additional options - looking into a BBB filing and other things. I would STRONGLY recommend others follow suit with their complaints and check-up to insure they are not being defrauded as well!

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James was extremely helpful, informative and patient as we worked to make the right decision on a car and the terms of a lease. I'm happy to refer others to Penn, especially to James.

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First I would like to say that I am a big Toyota fan. I have been buying Toyota cars for more that 15 years and reliability has been superb. After many hours of research online looking at all mid-size SUV's, I once again decided on a Toyota. Armed with invoice and list prices, I visited Penn Toyota and purchased a Toyota Highlander Limited. Our salesman, Tommy Kim was very knowledgeable about all Toyota vehicles. He made the process of buying a car totally without stress. Once price was agreed upon we met the business manager, Morris Sutton. Perhaps realizing that we had no interest in an extended warranty, etching etc., he simply handed us his business card and stated that if we wish to purchase anything additional to please give him a call. Since the car was not on the lot it will have to be delivered from another facility. If all goes well, I will not follow up on this review. A minor addition: The Penn Toyota facility is new and the coffee is great!
Allan J

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