Penn Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Penn Toyota:
My 2007 Avalon needed the 1 year service (14,000) miles, they sold me $400. worth of work I didn't need. I get the car home and the dash lights up like christmas Check enging VSC and more. I call they tell me they must have left it in "test Mode" I bring it back They tell me now an O2 sensor is bad and I'll have to leave the car. After much talk they get a POS econo box, it's check engine light was on too.
I bring them a car that's got no problems, they break it, I have to make two more trips back, I lose use of the car for 4 days and they offer to change the oil next time for free.
I may be picky but that's not customer service.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Penn Toyota:
I had always brought my 1998 toyota tercel with 35,000 original miles in for servicing at Penn Toyota. I brought the vehicle in for a humming noise while driving, a coolant flush service and an oil change. Penn toyota has always done all the servicing on my vehicle as well as preventative maintenance. I left the vehicle for the day and received a call from Larry Penaro (don't let the last name fool you - he is related to the Penns.. just changed his last name - must be embarassed). I got a call alter that my vehicle needed over $2000 worth of work. I was amazed because it was under extended warranty through toyota. Then I was told that the vehicle needed new brakes and well as some BG services. These BG services are aftermarket and not recommended by Toyota. The service advisors get "spiffs" on them at $5 each- so they push this on unsuspecting customers. Meanwhile I was told that the "races and bearings" had top be replaced in the hubs. I was also told I needed new brakes which I found to be incredulous because they were replaced all around 2500 miles ago. When I confronted them about the brakes, they apologized for the error, but still maintained that the races and bearing had to be replaced. They also stated that my extended warranty would not cover the repair. When i contacted Toyota Extra Care, they stated that Penn toyota NEVER called them to report a problem or even to start a claim. I was furious. I got a second opinion, and a HONEST repair facility used a "pair of chassis ears" and determined I had 2 bent rims. The rims on this year tercel were very soft (composite material) and easily damaged. I replaced all 4 rims with steel rims and the noise was amazingly gone. When I confronted Mr. Penn Jr about this, he said. "Glad your car is fine." This is unacceptable and as the owner of this "disgraceful" dealership, more action should have been taken.
I still purchase genuine toyota parts from another Toyota dealership, but have outside technicians repair my vehicle. PENN TOYOTA IS A RIP OFF AND A FRAUD. DO NOT GO THERE. THEY WILL SCAM YOU.


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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Penn Toyota:
I have a 2003 Toyota Camry. Called the parts department in regards to some Tires. Rob from parts answered the phone. Seemed very knowledgeable. Gave me pricing information on the tires I had requested. Set up the appointment with Seth for the next day. Seth took me right in and dropped me back off at home. Received a call in regards to some more work "they" recommended. I asked what I really needed and Seth was honest, I only needed one other thing. The rest was preventative. So I passed on it. When the car was done they sent a car to pick me up. Came back, my camry was washed and ready. Seth went over the bill everthing was exactly as quoted. Alittle high but I thought was worth it.

Overall a good experience. Would recommend. Just remember you can say no to "their" recommendations.

Ira P.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Penn Toyota:
Bought a new 1999 Sienna from Penn. Had it serviced exclusivly by Penn. The car began to systematically self-destruct at 35,000 miles. I'd bring the car in, bring it home and immediately discover problems. Oil change = Leaking Filter; Cooling system flush = low fluid,; Flex pipe replacement = missing support bolt; State Inspection = Mileage recorded way below actual mileage; Fuel injector replacement = way overcharged for parts and labor .... $200 per injector, 6 Hrs labor to replace 3 injectors when battery was offline for exactly 3 hours 17 minutes....

Bottomline... THIEVES, LIARS and CHEATS...

I would rather donate the car to the American Lung Association than go back to Penn Toyata for a repair..... My first and last Toyata.. "Way to go PENN"

BTW - Car has only 58,000 miles on it..

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Penn Toyota:
I wanted a hitch for my 2006 Sienna. The factory hitch is a 2 port style. In my conversation, we priced it out. We found the the "factory" system was well over 1,000.00 for what I wanted. After a few minutes the Parts Manager came back with an idea. Basically give me the same stuff but a different brand. Saved over 500.00.

Now when I dropped off my vehicle with Rich in parts. He understood exactly what was going on. Everything went smooth and my Sienna was EVEN WASHED! I don't seem to understand what the problems people have had with Penn but I will go back becuase of these 2 people.
Randy
Glen Head, NY

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Penn Toyota:
We just bought a new Prius from Joni at Penn Toyota. After looking at the reviews on this site I went in there ready to do battle, but my experience turned out to be very good.

We had used Toyota.com to get quotes from 4 dealers in our area. All four called us several times, but only Joni gave us a price over the phone. They have a $500 above invoice policy over there and that was the number she gave us (we got a Consumer Reports car pricing guide and the price she gave us was actually $500 above invoice). When we came to the show room, that was still the price. I kept expecting additional extra charges to pop up, but they didn't. Just that price plus DMV and sales tax.

They really came in low initially on the trade in price but we were able to negotiate to something more reasonable without too much haggling.

They didn't have model of the car in stock we wanted, but were able to get it from another dealer within a week.

We went back to finish the purchase, still expecting some new "special" new charge to pop up, when we took delivery, but it didn't. We did the paper work, she showed us the car and we drove away. Joni was professional and courtous through the whole process.

All in all a very nice experience . We got a nice car at a fair price with very little hassle.

PS: I was thinking of buying an extended warranty for the car, but I didn't get it from them. There are some Toyota dealers around the country with web sites (toyotawarrantyinfo.com for example) that sell you the extended warranty for way way less. I'm going to go get a 7 year 75K miles warranty from the the Internet for $650. The list price from Toyota financial and the one they quoted me at Penn Toyota was $1500. The deal sounded so good that I called Toyota customer service and they said it legit as long as it's a Toyota dealer you are buying it from, Internet or not, it's the same factory warranty everywhere (except Florida for some reason).

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Penn Toyota:
I purchased my toyota solara in late 2004. I had two salesmen because I called initially about a vehicle I saw on the internet inventory at penn and when i got there the gentleman had not yet arrived so Bruce temporarily handled me. Both Theirry (sp) and Bruce were courteous, genuine and a pleasant to deal with. I was at the dealership for 4-5hrs before I took my solara home and was offered coffee and dunkin donuts. They really made purchasing my first brand new vehicle a wonderful experience. They never pushed the vehicle on me. They gave me the facts and worked with the price.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Penn Toyota:
Bruce was an excellent salesman. I would suggest you go in and ask for him.
I didn't purchase from them because they were not giving me a good price on my trade in.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Penn Toyota:
Nasty nasty and then the manager was even nastier when I asked to speak to him about employee attitudes. Gives Toyotas, America and Japan a bad name. <br>Someone commented they insisted they pick up the car that day. I found out after asking around about Penn Toyota, my friend had the same experiance of their insistance on her picking up the car that day without her husband was away. Mananger was nasty and so she said to wait until her husband got back. Got even nastier and threaten. Wonder why they want people pick up that day.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Penn Toyota:
Figures, the warning above about the dealer writing positive reviews about themselves is expected from this dealership. I brought my BMW in to have it appraised. The gentleman who used the paint gun to see if the paint on my BMW was original said that the hood and rear fender where not original. huh? He said it with a smerk. I bought the car new and it has never been painted. They are full waste at Penn.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Penn Toyota:
WoW! I went to this dealer twice and the people were really rude. The first time I went no one approached me. They were busy so I figured I'd go back. The second time no one approached me again and I had to ask someone to help me. When I did they were curt and rude. I asked to see a new vehicle. They didn't have any. That was it . No one said a thing about when they'd get one in. If they could get my name and number and call me. I walked out and bought a 35,000 vehicle from another dealer. Their loss!

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