Pensacola Honda - Service Center

Our salesperson Cynthia was excellent. She made the purchasing process enjoyable and was such a pleasure to deal with. We have bought from Pensacola Honda since 2008 and this was our 6th She made the purchasing process enjoyable and was such a pleasure to deal with. We have bought from Pensacola Honda since 2008 and this was our 6th Honda. We had an appointment that day with Erica in the service department and started looking at new Honda Pilots. Erica is also wonderful to work with. More

The service department did an excellent job. Melissa is a great communicator. She kept me updated and treated me more like a guest than a mere customer. The dealership is spacious and spotless. Melissa is a great communicator. She kept me updated and treated me more like a guest than a mere customer. The dealership is spacious and spotless. There are ample places to sit and read or enjoy the fast free WIFI. I purchased my car from Matt Campbell, who checked in with me to ensure I was taken care of. Clearly, this dealership strives to build relationships with its customers rather than make a fast sale. Every experience here has been exceptional. More

I was there to service my 2020 CRV Hybrid but ended up leaving with a brand new 2023 CRV Hybrid. Lol I was nearing the end of my lease and after they explained all of my options I decided the new one was leaving with a brand new 2023 CRV Hybrid. Lol I was nearing the end of my lease and after they explained all of my options I decided the new one was the best choice. Barry was excellent at explaining everything in detail so I could understand and was very patient and willing to help with anything I needed. Thanks Barry! And thank you to Rich in service for letting me know that I could go on to trade in my old one. Without him telling me I probably wouldn't have known about my options. Thanks Rich!! More

Friendly honest service. They really worked with me to keep my monthly payments low and in the range I wanted. They really worked with me to keep my monthly payments low and in the range I wanted. More

Went in for a service call, was greeted by Debby with amazing customer service. She is very professional and has the customers best interest. Definitely would recommend this dealership to anyone living i amazing customer service. She is very professional and has the customers best interest. Definitely would recommend this dealership to anyone living in Florida. More

Their communication was terrible. We were on vacation and our car broke down, due to the National shortage of chips they told me they couldn’t give me a date of when they could repair We were on vacation and our car broke down, due to the National shortage of chips they told me they couldn’t give me a date of when they could repair the 5 year old car. None of this is their fault, but lays the scene for the next few issues that are theirs. When I found out about the unknown timeframe for the repair I asked for a trade in value, for an entire day I called in 3 times and nobody could tell me what was going on. The next day I still did not get an answer till half way through the day. I worked out most of the details of the purchase through text/via phone, yet when I got to the dealership they had nothing ready. They also tried to sell me add ons that 1) I told them I didn’t want and 2) I came to find out later the original owner had already purchased those ads ons (such as under coating and phantom footprint). They had no idea and gave no direction on the out of state purchase and again charged me extra for the transaction. I was overall very disappointed in the lack of understanding or willingness to work with someone who was willing to purchase a vehicle. More

Took my car with start problem. Changed battery. Couldn’t Solve the problem. Stopped starting altogether in a week. Next time had to tow car and change starter. Didn’t have to pay service fee the second time Solve the problem. Stopped starting altogether in a week. Next time had to tow car and change starter. Didn’t have to pay service fee the second time. More