i wish to thank david loyola one of the best experiences we have ever had in buying a car...really, no kidding. david wasu were up front with the details of the vehicle as well as the price/contract. he really made us feel at ease. I guess we all have horror stories about car dealers and their salesmen... but david put a stop to that one line story! david, thanks for your patience and taking care of us in such an exemplary manner. not only were you professional, but personable as well. I know where I'll be buying my next vehicle down the road and I hope you're still working at penske. i think penske is lucky to have you on their team. it was more than a pleasure doing business with you (and penske) and what's really funny...I'm looking forward to when I get to buy my next car!!! go figure? that's never happened before!!!
I would also like to thank jeff robinson in finance for taking his time explaing everything that needed to be explained and helping us to understand the contract details. as davis, he too was very down to earth and personable. we would also like to thank jeff for getting us a better rate at bank of america, rather than using my "pre-approval" rate from my credit union. jeff's caring and knowledge saved us money and we appreciate that.
again, we wish to thank david and jeff for making this car buying experience a memorable one...and that's a good thing. it really is appreciated.
sincerely,
jim davis

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David Loyola made this the easiest purchase ever. He was very helpful in every way possible. Omar Gamboa in finance was very helpful also. I will recomend both to anyone I know who is looking to purchase a car. I have purchased over 12 new cars in my lifetime and this was by far the best experiance I have ever had.

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My first actual contact with this dealership was on the phone with David Loyola. I called the phone number listed on the website for the Internet Sales dept. David answered with a warm friendly tone. I explained what type of vehicle and features I was looking for and asked if he had any available. David he would check his inventory and call me back within 10 minutes. My phone rang within approx. 5 minutes and it was David with the information I requested. I was very impressed with this quick response as other dealers had not been nearly as prompt, or for that matter even returned my calls. David gave me 3 different options to choose from. Although they did not have the exact car I was looking for he explained that he had one close by and could get it for us if we decided on that specific car. David was the exact type of salesman I knew I would enjoy doing business with.I explained that I wanted to look at 2 different colors side by side to compare and he said that was no problem.I explained that I was out of the area but may still decide to come that evening . David told me to just let him know and he woulkd have the cars pulled up front so we could see them. I was so impressed with David that my husband and I decided to make the 45 minute drive in traffic to see the vehicles. I called and let david know we were on our way and he said he would pull the vehicles out front for us. When we arrived the cars were out front as promised. Everyone greeted us in a very friendly manner and they paged David to let him know we were there.We test drove the vehicle 2013 Buick Verano and were very impressed with both the car and Davids knowledge of its features. Our plan was to go home and not purchase a vehicle that night.... but we were offered an amazing deal on both the vehicle and a great price on our trade that we drove home in our beautiful new Verano! We have purchased many cars over the years but this was by far the most amazing car buying experience in every aspect! Rhonda Delacruz in the finance office was very friendly and a joy to do business with. David Loyola and Rhonda Delacruz are real assets to your company. We could not have asked for a better experience!!! We love our new Verano and will spread the word about David and Penske Buick of Cerritos.

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I sent this letter from my office here in Dallas, Texas, and was hoping to make a call or receive a call from the dealership during my off-time later today; however, that was not to be! The contact information on their website was invalid and the email got bounced back at me as undeliverable... To Whom It May Concern, My 70-year-old mother has been taking her Saturn there for service as prescribed. Since she had the battery replaced from a recall, she has had nothing but problems and has found herself stranded everywhere from the Grapevine during the middle of the Summer in 100+ degree heat to being stranded on campus at Fullerton College, where she is a full-time college professor, in the middle of the night last week! (Please note that she had her car in your shop the week before!) My mother has gone to your dealership several times trying to remedy this issue. She's been told in no uncertain terms that there mustn't be a problem if it is undetectable once the car has been towed to your dealership and can therefore not be fixed. This has been going on for years. Literally, years... I find it amazing that your company would provide service to a product that would leave an elderly woman in a potentially hazardous situation! I can assure you that, if I still resided in Southern California, I would have already taken care of this. Is your dealership just waiting for her to die so that this problem will, in essence, fix itself?? The last time that I checked, it was the older set that was purchasing your products. How would your core group feel if they knew that it was a virtual crap shoot as to whether or not the problems with their cars would be addressed and remedied? I have already taken the liberty of contacting Buick GMC. I have already amassed a vociferous group of individuals that will make sure that the word gets out on your social media streams (as well as those of Buick/GMC) with regards to the flippant disregard your company has to the needs of our older citizens. I have been a social media marketer since its inception a decade ago with a very wide network of distribution. My mom reaches out to over 35 college professors in her department on a daily basis each carrying a load of about 4-5 classes each with 30-45 students in each. My mom has already started telling students about her experiences with your dealership and American-made products (going so far as to declare very publicly that she will never buy an American car again)! I guess that it goes to show that the American auto industry is still making junk products and foisting them on a hopeful American public. Please have someone contact me at your earliest convenience and save me the time of having to shame your company into doing the right thing here! Very truly yours, Heidi Arndt

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I would not recommend this dealer because they are dishonest. I had call to check if my vehicle I was looking for was available and they said yes. But when I got there he said it wasn't. I drove almost 30 minutes to get there. I was very upset!!! He should be fired!

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I've been having my wife's Buick Terraza serviced here for approximately 3 years, and am thankfull to have found a GM Dealership that excells in both maintenance quality and professionalism. I've also had great experiences with this dealerships handling of service and parts for my daughters friends Saturn Ion. I just had a rack and pinion power steering unit along with lower control arms replaced; a job well done and competitively priced, keep up the good work.

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To Whom It May Concern:

On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d like to share my ‘Penske GMC’ car buying experience with you.

Let me first point out that my past experiences have been ‘forgettable’. They’ve always been a stressful and almost agonizing experience. Recent ‘shopping’ trips to other dealerships also left much to be desired as several salesmen I’d met did not know the product and could not answer what I term as basic questions. Others seemed to ‘not want’ to be bothered. Hence when I went to Penske I was very pessimistic as to what the experience would be like.

Admittedly, I was very apprehensive when I arrived at Penske, being a non believer, but David Loyola made me a believer that high-quality service is possible and does exist.

To my surprise and thanks to David -- my experience was quite positive, it was actually enjoyable.

David proved to be professional, courteous, attentive, patient, informative, personable and very knowledgeable about your product. He was not at all pushy, like my experiences at other dealerships.

Unfortunately, I can’t say the same for Reed (on finance team), someone I spoke to on the Saturday prior to my purchase, which was the only negative I experienced. Reed was rude, pushy and seemed to lack people skills, so much so that instead of making a purchase then, I left as he was argumentative when speaking to my wife, (several of your staff witnessed this exchange) - a stark contrast with David who was professional and the only reason I returned to do business there.

In closing, I would recommend ‘Penske’ and specifically David to any of my friends and or acquaintances who would be shopping for a new and or used automobile.

Please note that I am requesting that this letter be shared with Mr. Penske.

Thank you.

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We are giving high ratings to Penske Buick GMC of Cerritios dealership because it was the best experience we have EVER had!!!!! We were greeted at the parking lot by very helpful sales rep. We were then introduced to our sales consultant Sam Nachawati, who was very knowledgeable of evey aspect of the vehicle and answered every one of our questions. We were treated very professional. When we sat down to go over the price of our vehicle we were then introduced to Sam's manager Adam West who was very respectful and professional. Both Sam and Adam made the decision on purchasing our vechicle very easy and comfortable. It made the 3 1/2 hour drive worth going to this dealership to make this purchase. We have and will continue to let all our family and friends know how good we were treated. We highly recommend them to eveyone we know!!

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My impression of this dealership is their staff, like Jay Janadi, that will go beyond expectations to make a sale. He was very professional and provided a service that cannot be compared to.

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My boyfriend and I were looking into trading in our gas guzzling truck. We came to Penske just to window shop for cars. Instead of window shopping for cars, wel left the dealership 4 hours later with a PRE owned 2008 Acadia. David and his manger provided excellence service and were very respectful. They worked hard in securing us the best deal for our 2008 Acadia. We are very grateful for their service and dedication.

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