Penske Buick GMC of Cerritos

Penske Buick GMC of Cerritos
18400 Studebaker Rd
Cerritos, California 90703
(562) 733-3800

Manufacturers: Buick, GMC, Pontiac


Most Reviewed Employees
Jay Janadi Jay Janadi
Internet Sales Manager
Sam Nachawati Sam Nachawati
Sales Specialist
James Montoya James Montoya
Internet Sales Manager
Richard Fonseca Richard Fonseca
Sales Specialist
Cathy Sommerville Cathy Sommerville
Internet Director
Thomas Woolsey Thomas Woolsey
Internet Sales Manager
Swa Hardy Swa Hardy
Internet Sales Manager
David Loyola David Loyola
Internet Sales Manager
Abed Tabbaa Abed Tabbaa
Sales Specialist
Matt Licausi Matt Licausi
Internet Sales Manager
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 10:00 AM - 7:00 PM

Twenty-Four Month Rating: 4.8/5
95 Reviews
Penske Buick GMC of Cerritos

Overall Score: 5 Star Rating4.8



About Penske Buick GMC of Cerritos
Certified: Penske Buick GMC of Cerritos
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Penske Buick GMC of Cerritos has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Penske Buick GMC of Cerritos
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.


emurillo
4/24/2012 1:24:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David Loyola

My Review of Penske Buick GMC of Cerritos:
To Whom It May Concern:

On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d like to share my ‘Penske GMC’ car buying experience with you.

Let me first point out that my past experiences have been ‘forgettable’. They’ve always been a stressful and almost agonizing experience. Recent ‘shopping’ trips to other dealerships also left much to be desired as several salesmen I’d met did not know the product and could not answer what I term as basic questions. Others seemed to ‘not want’ to be bothered. Hence when I went to Penske I was very pessimistic as to what the experience would be like.

Admittedly, I was very apprehensive when I arrived at Penske, being a non believer, but David Loyola made me a believer that high-quality service is possible and does exist.

To my surprise and thanks to David -- my experience was quite positive, it was actually enjoyable.

David proved to be professional, courteous, attentive, patient, informative, personable and very knowledgeable about your product. He was not at all pushy, like my experiences at other dealerships.

Unfortunately, I can’t say the same for Reed (on finance team), someone I spoke to on the Saturday prior to my purchase, which was the only negative I experienced. Reed was rude, pushy and seemed to lack people skills, so much so that instead of making a purchase then, I left as he was argumentative when speaking to my wife, (several of your staff witnessed this exchange) - a stark contrast with David who was professional and the only reason I returned to do business there.

In closing, I would recommend ‘Penske’ and specifically David to any of my friends and or acquaintances who would be shopping for a new and or used automobile.

Please note that I am requesting that this letter be shared with Mr. Penske.

Thank you.

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Kgonzo
2/2/2012 12:33:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Nachawati and Adam West

My Review of Penske Buick GMC of Cerritos:
We are giving high ratings to Penske Buick GMC of Cerritios dealership because it was the best experience we have EVER had!!!!! We were greeted at the parking lot by very helpful sales rep. We were then introduced to our sales consultant Sam Nachawati, who was very knowledgeable of evey aspect of the vehicle and answered every one of our questions. We were treated very professional. When we sat down to go over the price of our vehicle we were then introduced to Sam's manager Adam West who was very respectful and professional. Both Sam and Adam made the decision on purchasing our vechicle very easy and comfortable. It made the 3 1/2 hour drive worth going to this dealership to make this purchase. We have and will continue to let all our family and friends know how good we were treated. We highly recommend them to eveyone we know!!

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br2rkf
1/21/2012 10:25:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Janadi

My Review of Penske Buick GMC of Cerritos:
My impression of this dealership is their staff, like Jay Janadi, that will go beyond expectations to make a sale. He was very professional and provided a service that cannot be compared to.

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RayzennSantos
1/20/2012 11:24:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Loyola

My Review of Penske Buick GMC of Cerritos:
My boyfriend and I were looking into trading in our gas guzzling truck. We came to Penske just to window shop for cars. Instead of window shopping for cars, wel left the dealership 4 hours later with a PRE owned 2008 Acadia. David and his manger provided excellence service and were very respectful. They worked hard in securing us the best deal for our 2008 Acadia. We are very grateful for their service and dedication.

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vicuuh
1/17/2012 10:43:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Nachawati

My Review of Penske Buick GMC of Cerritos:
It was a pleasure working with Sam. He was very knowledgeable about the vehicles we looked at and very patient. I would highly recommend him to anyone wanting to purchase a vehicle from this dealership.

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Cornell
1/17/2012 7:21:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Janadi

My Review of Penske Buick GMC of Cerritos:
Very good dealer to deal with. I definetly will buy my next vehicle from Jay and Cerritos GMC. Found the vehicle online, called Jay to give me his rock bottom price, and within a day I had a rock bottom price. I told him I was coming in to buy it and when I got there everything was ready to go and within hours I was driving home my new Denali.

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rortiz1000
1/4/2012 9:43:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Nachawati

My Review of Penske Buick GMC of Cerritos:
This was our first purchase of a Buick and we were treated with quality customer service from all the staff at this dealer. Our Salesman Sam Nachawati presented the vehicle really well and very detailed with explaining all aspects of our new Buick. The General Manager was courteous and worked with us with pricing. We are customers who look for great service and quality products. We found this at Penske Buick GMC of Cerritos.

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biggee
1/3/2012 8:12:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Janadi

My Review of Penske Buick GMC of Cerritos:
I am by nature skeptical of the motives of others, so you can imagine my concerns in trying to purchase a new vehicle. Jay Janadi changed my entire perception with his professionalism, knowledge and honesty. Jay was upfront and willing to work with my budget. I was pleasantly surprised and pleased with the entire experience. I would highly recommend Jay Janadi to my closest friends and family. Penske of Cerritos is fortunate to have Jay representing their dealership.

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okiryck
1/1/2012 10:50:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Janadi

My Review of Penske Buick GMC of Cerritos:
Jay Janadi thank you for your honesty and dedication while selling me my used car.
Thank you so much for answering all of my questions honestly, and making process smoothly as possible. I'm happy with the car I purchased and the purchase price. That's a pretty ideal situation when it comes to buying a used car, and it's all thanks to you. You went the extra mile for resolving my tire issue and making sure the car is safe for my family.
You can be sure that if I have any family or friends looking to buy new or used cars in the future, I'll be sending them to Penske Auto Sales, and telling them to ask for Jay.

Regards,
RT From San Diego, CA

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Ramtab
10/23/2011 8:37:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Nachawati

My Review of Penske Buick GMC of Cerritos:
The car I was looking for was found on the dealer web site, and it was very accurate. Great service, every body worked with us to meet our requiremets.

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Reviews 11-20 >>