My Review Of Penske Buick GMC of Cerritos:
To Whom It May Concern:
On 4/4/2012, I purchased a 2012 GMC Acadia Denali. It had been quite a few years since my last ‘new car’ purchase and I’d like to share my ‘Penske GMC’ car buying experience with you.
Let me first point out that my past experiences have been ‘forgettable’. They’ve always been a stressful and almost agonizing experience. Recent ‘shopping’ trips to other dealerships also left much to be desired as several salesmen I’d met did not know the product and could not answer what I term as basic questions. Others seemed to ‘not want’ to be bothered. Hence when I went to Penske I was very pessimistic as to what the experience would be like.
Admittedly, I was very apprehensive when I arrived at Penske, being a non believer, but David Loyola made me a believer that high-quality service is possible and does exist.
To my surprise and thanks to David -- my experience was quite positive, it was actually enjoyable.
David proved to be professional, courteous, attentive, patient, informative, personable and very knowledgeable about your product. He was not at all pushy, like my experiences at other dealerships.
Unfortunately, I can’t say the same for Reed (on finance team), someone I spoke to on the Saturday prior to my purchase, which was the only negative I experienced. Reed was rude, pushy and seemed to lack people skills, so much so that instead of making a purchase then, I left as he was argumentative when speaking to my wife, (several of your staff witnessed this exchange) - a stark contrast with David who was professional and the only reason I returned to do business there.
In closing, I would recommend ‘Penske’ and specifically David to any of my friends and or acquaintances who would be shopping for a new and or used automobile.
Please note that I am requesting that this letter be shared with Mr. Penske.
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