"This is how ALL GM's should treat their customers !!!"
Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable.
We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family.
Has a good atmosphere and the vibe feels really good
"HORRIBLE SERVICE "
- Awful service/horrible work
Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unprofessional person, after numerous conversations, complaints about errors on the workmanship of the body shop I was treated horribly and even racial slurs was thrown my way my insurance company still paid $10,000 for work relndered and I was stuck with $2,000 car rental due to the fact my car was in the shop for 61 days and still uncompleted the GM never apologized or did anything about it in a professional manner or concern. The district manager for this location should really be concerned
"Simply the best Cadillac experience!!!"
I wouldn't hesitate to recommend Penske Cadillac for your next new Cadillac! This dealer is on top of things! Their attention to detail is simply amazing! I dealt with Thomas Woolsey in sales and Cathy Sommerville, the general manager. Thomas configured my 2017 CTS-V order exactly how I wanted and Cathy (an awesome general manager) put my order in the very same day. The vehicle arrived quickly and I was in and out in about an hour with my new car. From the moment my order went in to the moment my vehicle arrived, Thomas was outstanding! He sent me email updates as my order moved through the entire production process and for an automotive enthusiast is a very nice and exciting touch. I would like to publicly thank Thomas and Cathy for an amazing customer experience!