I wish I had the options of zero stars, this dealership is dishonest, rude & the sales people and managers alike have no respect for the common person. WILLIAM FUENTES, had promised 2 vehicles we on the lot for me to look at, 2 hours later I went to look at them, once i got to Penske, William was paged and he was in the car driving it around for me to look at until William himself came to "greet" me and saw that I was a young Mom (my husband and other daughter had gone to the restroom) he completely disregarded me and said "umm, the cars were sold, you can drive to our other dealership 16 miles away if you want, but I don't know what else to tell you". His arrogance continued as I told him that was too far to drive, he couldn't care less and did not want MY business, he turned around, walked away & even laughed to one of his co workers. Little did he know or care how eager to purchase a car I was. When my husband got wind, he was furious & spoke to William, still lackluster & ignorant and called his manager who had a very similar attitude. Not once did somebody ask us how they could help us, and even after my husband called and complained, the Manager never personally offered his services to us, or even extended an invitation back for a different experience with another sales person, something we would have gladly excepted. I would never recommend this dealership to anyone, unless you are a fan of a unwelcoming, rude & dishonest sales approach.
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