The worst customer service I have ever experienced! I bought my car and 2 days after the sale the car wouldn't start. Because I live in OC , the sales manager told me to get a rental car through the Enterprise down here while they tow my newly purchased car out of my garage. The rental place had to, however, get my credit card for guarantee. My car was back within 48 hours with a new battery and the person who delivered it drove away in my rental. A month later I had a charge from Enterprise for $400!!!! Turns out the rental was never returned to their location and this is what they charged! It took 4 months to receive $300 back on my card! No apology, nothing! I purchased a higher option of an extended warranty from GM Protection. I receive a card in the mail for the lower plan, called the dealer and they assured they have processed the right one and they will have it corrected. I now have a broken water pump (who my mechanic says has been leaking since the first oil change 3 months after the car purchase) and the GM plan is, of course, the lower option. Another call to the dealer and a run around! I left a message for the manager and I haven't even gotten a courtesy call from her! I am going to contact the ownership as this is just not acceptable, Too much trouble, waste of my time, energy, no customer service! No wonder all the terrible reviews here! Should have learned my lesson! They better make this right!
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