Penske Chevrolet Of Cerritos - Service Center

Aggressive sales: I was assured verbally my initial credit check would be a soft check, and it wasn't. I had buyer's remorse and could not speak to a manager like I was told via phone. Once stuck with credit check would be a soft check, and it wasn't. I had buyer's remorse and could not speak to a manager like I was told via phone. Once stuck with my purchase, I bought the vehicle for a Cilajet application, and it was not a detailed wax. When I picked it up, it had streaks all over, like a rushed car wash detail. More

One star is being generous. I waited 4 HOURS for an oil change, air filter change and tires rotated. Staff are rude and on their cell phones. Not one person said Thank you. Tras I waited 4 HOURS for an oil change, air filter change and tires rotated. Staff are rude and on their cell phones. Not one person said Thank you. Trash was left in my car. Is this the service you strive for? Not sure I will ever return to this service department. More

Worst service ever very rude. I paid for things not needed car returned unfixed. With last text will leave car out in the parking lot. I paid for things not needed car returned unfixed. With last text will leave car out in the parking lot. More

I brought my vehicle in for 30k mile service and asked to have the tech check the crank pulley and belt to the supercharger. I was told they can't tell me if the pulley and belt look OK because they are not have the tech check the crank pulley and belt to the supercharger. I was told they can't tell me if the pulley and belt look OK because they are not factory. The service also includes tire rotation and brake inspection. They wouldn't rotate the tires because they didn't want to scratch the wheels (?!). The rep did credit me $50 off the $600 bill. I checked under the hood after I picked up my vehicle and there was fresh oil around the filler tube, on the fuse box and on the valve cover. This felt like a waste of my time and money. More

Had a couple of misunderstandings at first but we got it sorted out quickly and they were very helpful after that. sorted out quickly and they were very helpful after that. More

The Staff was nice service excellent but price extremely high for a simple repair . Feel like pay twice more that regular auto shop service. high for a simple repair . Feel like pay twice more that regular auto shop service. More