Penske Chevrolet of Buena Park

Penske Chevrolet of Buena Park
6692 Auto Center Drive
Buena Park, California 90621
(714) 868-4044

Manufacturer: Chevrolet


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Twenty-Four Month Rating: 4.9/5
36 Reviews
Penske Chevrolet of Buena Park

Overall Score: 5 Star Rating4.9



About Penske Chevrolet of Buena Park
Certified: Penske Chevrolet of Buena Park
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Penske Chevrolet of Buena Park has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Debbie & Chuck
4/30/2012 3:08:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Munoz, Chris and Otto

My Review of Penske Chevrolet of Buena Park:
We were very happy with Penske! We had no plans of buying a car that day, were just out looking around, but they presented a price and terms that we just couldn't walk away from. The car is beautiful, and the agency made what is normally a stressful experience a real pleasure! We would definitely use them again, and would not hesitate to refer them to our family and friends!
Thanks, guys!
:)

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benliberman
3/16/2012 9:57:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Calixto Fernandez

My Review of Penske Chevrolet of Buena Park:
Cal was the first person that I met as I walked into the dealership. He was a low key friendly man that made it clear that he was there to help me and not to pressure me into buying a car. Cal is a great listener and was very clear as to what he knew and what he didn't. He did not try to act but was very comfortable being himself. The more "manager type, Otto, was also very nice and a tougher negotiator. That's his job. I am very happy with my purchase

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tedwa30013
3/12/2012 1:22:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Munoa

My Review of Penske Chevrolet of Buena Park:
I went to look at the new Camaro & ended driving one home.The people wewe on top of there game.great place to shop for a car new or used.

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imjzagirl
3/9/2012 10:43:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Shepard

My Review of Penske Chevrolet of Buena Park:
We came here after having a bad experience at the dealership in Cerritos. All I can say was George was very friendly, knowledgeable and funny. He wasn't pushy and he listened to what my husband and I wanted, gave us the all the options we can have. The price they gave us for the car we bought was reasonable leaving us happy and satisfied. Everybody in the dealership was so nice. Thank you guys. I would recommend them to everyone. :)

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Hymaboos1
11/23/2011 2:36:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul

My Review of Penske Chevrolet of Buena Park:
Paul was very friendly and very helpful!!! He was very patient with me and gave me everything I wanted in my car. Everyone should go to him for car purchases!!!

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hinojosa1983
11/18/2011 8:49:10 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hector, Martin, Brian

My Review of Penske Chevrolet of Buena Park:
I walked in there last saturday trying to see if i could buy a car and 3 hrs later I walked out with a brand new Cruze 2012 the staff at Penske Chevrolet of Buena are really friendly and they help out in everything i would recommend a friend or relative to go shop for a car there. I walked out really happy

Thanks

Marco

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justhammy
11/13/2011 7:34:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Munoz

My Review of Penske Chevrolet of Buena Park:
We decided on the spur of the moment to go out and get a new or used vehicle. Our very first stop was Penske Chevrolet of Buena Park. We are so glad that we did. The moment we got there we noticed a car that we wanted! It was a little out of our price range but Penske Chevrolet worked with us on the financing! I have been in the car business for a long time selling auto parts, and working directly with dealers... I know all of their tricks, and Penske Chevrolet was very straight forward and honest about everything. After everything was said and done, (buying the car, and an extended warranty) we walked away almost 2000.00 less the that poor rating of kelly blue book, when the car was in excellent condition!

Thank you Paul and the rest of the Penske Chevrolet staff for selling us a great car! We will recommend you to our friends and family, and when we are needing another vehicle we will know where to go!

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kanespike
11/2/2011 11:43:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Aaron Herrera, Martin, Brian

My Review of Penske Chevrolet of Buena Park:
This rating was given to this dealership because we went in the dealership after a few days of shopping around at other chevy dealerships and by far this dealership was the best it was the friendliest Aaron Herrera was a joy to talk to the people at the dealership made us feel comfortable and we would certaintly recommend this dealer to our friends.

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Montoya
10/31/2011 1:44:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Roberson & Art Topete

My Review of Penske Chevrolet of Buena Park:
I would highly recommend Penske Buena Park. This is our second car with Art and we love the service we have been given. Jeff has the best attitude we laughed and joked it was just the greatest time.

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19stratus97
10/28/2011 4:08:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Roberson

My Review of Penske Chevrolet of Buena Park:
I had been going back and forth with so many Chevy and GM dealerships looking for my truck. I had actually completely overlooked Penske of Buena Park partly because I had no clue it was there and also because I had been talking to another Penske dealership. I began eliminating dealerships either due to cost or dealers not having the colors I wanted (or in the case of Guaranty chevrolet, because of their customer service). So by chance I find Penske Buena Park. I looked up their inventory and requested a quote. Jeff Roberson responded with a good quote, not the least expensive but it was a start. We emailed back and forth about different trucks. He was very curtious and responded to emails very fast. I noticed Penske will beat others quotes so after recieving a great quote from another dealer, I hit up Jeff about beating the quote since they had the same truck avaialable. He beat the quote and so I decided Id buy from him. As we set up an appointment, the truck I had been quoted for was sold. I was BUMMED! Jeff politely emailed me to let me know and offered me the same price on a different color truck, as well as an alternative with a few more options. I was appreciative he emailed me as I would have been upset to show up and not find the truck I was quoted on. So for a moment I thought my search would continue with other dealers for my truck. But I thought, what the heck, let me make an offer on the alternate truck with a few more options since it was the right color and within the range I was looking at. Jeff responded with a YES (as long as I went in on that Sunday...which I had planned on anyways.) I was sooooo happy! So we went in just this past Sunday, met Jeff who is extremely pleasant and easy going...the complete opposite of the "typical salesman". We looked at the truck, test drove it and loved it. We noticed a couple little scratches and small dent...he said they would get fixed if we purchased it...I said, LETS DO IT! Jeff made what is usually a tense and stressful procedure into an easy, pleasant, and honestly stress-free situation. He assesed my trade in, took care of the paper work and even got the finance department to match the rate I got from my credit union. The paper work took a little while but that was the finance department. Couple hours in and I had the keys to my new truck and feel I got an excellent deal. Like I told Jeff, it is about establishing relationships and they certainly will have our business again (Guaranty lost themselves a customer they had for many years!). The service department contacted me the next day to set up an appointment to get the scratchs fixed so I will be doing that soon. A big thanks to Penske Buena Park and especially Jeff Roberson for doing everything he could to get our business. I will and have already recommended him to other people. To everyone from Orange County (and even outside OC), make sure you talk to Jeff last before buying your car, he will do his best to beat other dealers quotes and honestly, the service itself is worth it. Easy, stress free, good price, great customer service, big smiles...I could go on and on. Thanks Jeff.

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