Penske Motorcars

Reason for Visit: Service

I recommend this dealer: No

My Review of Penske Motorcars:
Great people for a purchase. Everyone is friendly and made an excellent deal. Somewhere before the car was purchased I saw an post on the internet about Mario Gonzales - as service person. It was not very flattering. Messages not returned; parts runaround. Well he is living up to the billing from this other dissatisfied customer. A phone was to be installed in the vehicle. He calls to make the arrangements. After the car is there for two days he calls and tells us that the parts are not in; coming from Germany etc., etc., etc. The headlamp lens is defective...that part is not in stock either. This guy has got to go!!!!!

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