My Review Of Performance Ford:
I went into to performance ford just to browse, had no interest in buying the evening I went in. I explained to the sales associate that I was on a very strict budget due to the fact that I am 9 months pregnant, he knew well and clear what my financial limitations were. The first car he showed me (to lease) was $100.00 over my monthly limit, I explained once again that this was not at all what I had in mind, the second vehicle I was shown was also $35.00+ above the budget I had set for myself. After attempting to negotiate with the "new car manager" Brad Turner and not getting anywhere, I stated that I unfortunately would have to take my business else where or make my current vehicle work for the time being. Brad then made a comment to me about the safety of driving an infant in my current vehicle (which has never given me any problems, it is a 2 door, and with a growing family I thought it was time for a 4 door sedan) and implied my unborn child would be in danger by not leasing this vehicle from him right then and there. I felt my eyes fill with tears at the thought of ever putting my baby in danger, and was embarrassed that he would say this about me, I also felt very pressured and bullied to agree to the deal that was out of my budget. Once I reached the finance department to sign paper work finalizing the lease, I noticed somewhere along the lines the price had risen an additional $20.00 per month, when I mentioned this, I was told that they were mistaken on the sales floor and only included a 5% tax, when in actuality it should have been a 7% tax, the finance dept. hesitantly fixed this "error." Once I was home for the evening, I explained what had happened to my family, and was encouraged to call the general manager, Jerry Snyder and let him know how I was treated, in the beginning of the call he did not seem too concerned with my complaints, I had to state that I would like to take my business elsewhere, before I received any empathy. At this point Jerry stated he wanted to make things right. He called me later that day to offer a deal on another vehicle that would be in my price range, this was tempting until he mentioned the trade in value he was willing to pay for my current vehicle, the price he quoted was $1000.00 less than the quote the appraiser had given me the day before. Just another mistake, I would end up paying for. I returned the vehicle and have left a voice mail with the finance department and the general manager, requesting they return the title of my vehicle. Jerry returned my call a few days later stating that he would have a sales associate call me and get this to me, I am still waiting for this call 4 days later.
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3/22/2013 10:16:54 AM
Ashley, I apologize that we were unsuccessful at providing you with a better purchasing experience. It was never our intention to offend you or pressure you in anyway. We sincerely wanted to make sure you were both safe, and satisfied with your vehicle decision. Unfortunately, we were unable to come to an agreement on the financing terms, but I assure you we did everything within our power to accommodate your requests. If you have not yet received your title, please contact John Mooney our Customer Relations expert. We wish you the best. Sincerely—Jerry Snyder, General Manager