On 06/01/2013 I purchased a 2009 Nissan Altima from Perruzzi Nissan. My salesperson was Joe Welsh. As I test drove the car, I noticed a rattling noise that I made him aware of, he explained to me that the car had a CVT transmission, so the car would make that noise. I have never owned a Nissan, so I didn't know what to expect. I purchased the car, because at the time the car drove good. On 02/08/14 I took the car in for service (oil change) the service advisor stated that I needed (3 tire senor's) he gave me an estimate of $250.00 each tire sensor, when I explained to him that I had warranty he stated that I could leave it and he would install it, but I explained that I could do this work at a later time. I returned on 05/10/14 to do an oil change and install the tire sensor's, but when I returned to install the tire sensor's the service advisor Robert Shabe stated that all I needed was two tire sensor's. On 10/11/14 I took my car in for an oil change, at that time the service advisor Christopher Blood, advised me that I needed shocks for my car, but on the service slip given to me with the recommendations, the shocks were not included. On 01/05/15 I dropped off my car for a rattling noise. On 01/06/15 the service advisor Christopher Blood called me stating that my car had several issue that included the following: Transmission pan and my exhaust had a small leak and he said that the car had several other issues, he never addressed the rattling noise. This was the same rattling noise I initially heard when I purchased the car, but just a lot louder. On the evening of 01/06/15 I went to the dealer to speak to the manager Bill Stecklein about the issue. I expected by speaking to the manager that he would address the issue with the service advisor, but to my surprise he was rude, he did not want to listen to my concerns, he tried brushing my problem off. He advised that he would check the computer to see what the car was serviced for in the past. He stated he had no record of my car being serviced there. I showed him my past service receipts, since he was not helpful I asked to speak to his boss, Robert Shoemaker. Mr. Shoemaker advised to leave the car overnight stating that he would personally take the car out the next day for a test drive. On 01/07/2015 Mr. Shoemaker called me and advised that the rattling noise was coming from the exhaust of the car. He asked if I could leave the car yet another day, so that he can double check it. On 01/08/2015 Mr. Shoemaker calls me and confirms that the noise the car is making is coming from the exhaust system, he then advised me to replace two clamps, so the rattling noise could stop. On the evening of the 8th I picked up my car from Peruzzi Nissan. While driving home I heard the rattling noise again, after the car sat in the dealership for three days they still did not fix the noise. On 01/10/2015 I called the dealership again for the rattling noise. They advised me to bring it in on 01/14/2015, I asked if I could bring the car in sooner on the 01/13/2015, they advised to drop if off that night with Christopher Blood. On 01/13/2015 I arrived at the dealer to drop off the car, I spoke to Christopher Blood and he advised that I didn't have an appointment. I explained to him that I didn't live near I had drove 26 miles, Christopher advised that he would speak to Robert Shoemaker, his boss, so Robert asked Christopher to get in the car with myself to take a test drive. Christopher drove the car and advised that he did in fact still hear the rattling noise. Christopher asked if I could bring the car to get serviced on another day, I explained to him that I couldn't come back I needed the car serviced ASAP. I left the car there to get serviced and I asked him if they would provide a loaner car so I could get home and he advised that they could drop me off at the bus stop. I had the worse experience with this company and the worse customer service. I was planning on purchasing a new Maxima with this same company this year, but after this experience I am not. I just wanted to complain of the quality of servicer "Peruzzi Nissan" provided.
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