"Very Poor Customer Service"
- Unhappy Customer
Took my car in for an inspection and oil/filter change. Was told there was a slight oil leak and that they ordered a replacement oil valve, which was under warrantee. I received a call informing me the part was in and that it would not take long to replace the part. I called and scheduled the appointment for Saturday, Sept. 10th, which was a few weeks away. Upon returning home from work on Sept. 9th, there was a phone message from Peruzzi Nissan cancelling my service appointment because the technician was not going to be in. Called back on Monday to reschedule and was told I could bring it in on Tuesday. I informed the girl that I work and I would need to use the shuttle service they provide. Arrived at Peruzzi Nissan at 7:15 am Tuesday and was promptly checked in. In addition to the warrantee work, the representative asked if I wanted my car run through the complementary car wash, which I said I did. I informed the representative that I needed to use the shuttle service. He asked that I take a seat in the waiting room and the shuttle driver would be in to get me. By 8:00 am I approached the service counter again asking two girls behind the counter about the shuttle. They looked at me like they didn't understand my question and didn't give any response whatsoever. One of the service representatives overheard me asking about the shuttle and told me he would call the driver directly and see where he was. Before I could return to my seat in the waiting room, the representative told me the driver was outside. Of course I knew he was outside since he was the same person taking the incoming cars for service to the back. Needless to say, I was 45 minutes late for work and I work just down the road from Peruzzi. Upon returning to Peruzzi that afternoon to pick up my vehicle, I was told by the service representative that my car was run through the car wash. When I went outside to my car, it was more than obvious that the car was not washed.
"Ripped Off by Service Department"
Funny how your dealership doesn't respond to any negative reviews on this page, I guess that's why you have only a 78% rating. If anyone doesn't like the service they receive you just wash your hands of it and push it to corporate.
The bad service started with our initial phone call to make an appointment for 2 recalls. After the car was in for service we were told that the parts weren't in for our airbag recall. We were told that the people making the appointments were working there less than 90 days and weren't trained. So this means a second trip for that recall.
We were told that one of the 2 screws was rusted and broke when they were unscrewing it in order to get to the part to be fixed for the recall. So after it broke what recourse did we have? It had to be fixed and we were told that this was our cost and were charged over $200 for a supposedly FREE recall! We were also told that this has happened before on other cars. Then shouldn't this be included in the FREE recall???
Also were told that all 4 of our tire's treads were getting low. This is after it was just inspected in August and there were no problems with any of the tires.
This is precisely why we don't come here for service and NEVER will again. It is unfortunate that we can't go to our own mechanic for these recalls. There we know we do not get ripped off!
"The Place to go for Nissan Service"
We have 2 Rogues and Peruzzi is the only service department that we use for service. Why? Great service, work done right the first time and genuinely nice people to deal with.