Peruzzi Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Some guy that's not even there anymore....

My Review of Peruzzi Toyota Scion:
SCUM!!!!!!!! This dealership takes the cake when it comes to trying to rip people off when they visit to buy a new car. My wife and I previously purchased a Forerunner from Peruszzi years ago and had a good experience HOWEVER, this time was much different. We were in the market for a minivan. I had heard good things about both the Sienna and the Odyssey (Honda's product). Being loyal Toyota customer's (not any more and never again after dealing with Peruzzi) we went to look at the Sienna first. The product was good, but the sales process was an atrocity!!! Even after explaining that we weren't nearly ready o buy and that we were going to look at a Sienna before making a decision, the salesperson insisted on bringing us in to "talk numbers". Well he must have thought we looked pretty stupid b/c he tried to offer us over $4K less than blue-book value on a trade and sell us the car at stiker. When I asked him if there was any room in either number, he insisted no way and kept going back and forth between us and his manager over a period of 1-2 hours. I told him that I would get back in touch after looking at the Odyssey and walked out...the best thing I ever did. Went to see the Odyssey and HOnda blew them out of the water in terms of the deal, they gave me full trade value and sold the car to me at just a shade over invoice and the best is NO HASSLE WITH HONDA!!! Bu the best is this: When I talked to the Peruzzi rep after buying the Honda he told me (and I quote) "what kind of a salesperson would I be if I didn't try to get over on you..." Can you believe that?! Pricelesss.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric and Anthony and Tom

My Review of Peruzzi Toyota Scion:
All three men were very helpful. They explained the car buying process and did not pressure us into buying anything, although we did purchase a Rav 4 Limited. We were in contact with two offer dealers and Peruzzi, hands down, was the best!!! Not just with their offer but with there professionalism and honesty. I have already referred them to my employees and will continue to do so. We are looking forward to "closing the deal" this week when our car is delivered.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: john deminico, eric painter

My Review of Peruzzi Toyota Scion:
The salesmen and employees were very courteous and helpful. No problems in arranging the test drives and no pressure when settling on the final price. I have had other vehicles go through their service department in the past two years and have been happy with the work done. That is the main reason I purchased my new car from them.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Weisenbach & Ryan Guy

My Review of Peruzzi Toyota Scion:
I've bought my last two cars from this dealer. The service was great and the staff are very knowlegable. The are were willing to work within my budget each time I needed a vehicle and both cars pefromed well. I plan on getting my next vehicle from them as well.

Thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pete Weisenbach, Ryan Gey

My Review of Peruzzi Toyota Scion:
I just purchased my 4th Toyota - my 1st from Peruzzi and I had the best experience yet! My husband and I "started the process" of looking with no intent to purchase on a Saturday. Pete listened attentively to what I wanted with this car and knew immediately which model I should be looking at. After driving it and going over all the features, he asked how we wanted to approach things (Seriously, he asked US how we wanted to do this). My husband was very adamant that he didn't want the song and dance, the multiple manager trips and, if they were willing to talk bottom line numbers, we would consider going further that day. Well, they did all that and more! My two toddlers played happily in the children's area while we were able to quickly and easily go over invoice vs. sticker price, dealer holdbacks, etc. At the end of that visit, I walked away with a brand new car.

Over the next 3 days, I had multiple phone calls with Pete to locate my ideal color, interior, etc. I have an incredible Sport Highlander in a cool silver color. The model they found had running boards which I wasn't sure I was interested in. Pete, remembering my children, thought they would be very helpful with small children, and he was so right. My kids only want to go in my car "because Mr. Pete made sure you got the steps for us". Delivery was a breeze and I am thrilled with yet another Toyota.

If this wasn't all enough, my husband mentioned that his own lease was up and he was interested in another car (he didn't like the Toyota models for him) and Pete and Ryan put him in touch with their contacts at another dealer to help him out, as well.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Ryan Gey, John Rivera

My Review of Peruzzi Toyota Scion:
I was in the market for a new Corolla XRS, and I stopped by Peruzzi to see what they had. The salesman who showed me the cars, John Rivera, was very friendly and helpful. I wanted to consider the purchase.

I went in to talk numbers, and John introduced me to Ryan. Ryan was very aggressive with me about the sale, and insisted that I was going to pay what he wanted me to pay, and that what I wanted did not matter. When he realized that I was not going to pay full sticker price, he became insulting and even more aggressive. He even stooped to the "well, if you can't afford the car, we can find a less expensive vehicle" line.

I told him that I would visit his competitors, and when he demanded to know which one, I said that I would visit Team Toyota, in Langhorne, PA (next to my office). He told me that he knew the guys over there and that they would not be interested in dealing with me.

I went to Team Toyota later that week, and they sold me the car for $100 over invoice, no questions, no harassment, no hassle.

Peruzzi is the ripoff artist dealership chain of the area, and I urge you all to seek out their competitors instead!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derek Taylor

My Review of Peruzzi Toyota Scion:
Writing a review here based on the HORRIBLE experience(s) I have had a Peruzzi Toyota. I'm actually pretty surprised at the ratings on this website seeing as i'm constantly hearing of how people have bad experiences here. Now im not a picky person or anything i just ask to get what is advertised and what im paying for.

I leased a car 4 yrs ago with an awful experience, took 3 visits before i could get my car correctly 'as ordered' and they had an attitude about it the whole time. Whatever, fine... When you buy a car there you get "FREE INSPECTIONS" so i took it there, and the catch is that you pay for the emissions so in fact is not free, it's about $40 bucks--whatever fine... when i picked my car up, i dropped off my other car for inspections. I was called telling me that my wheel was about to fall off and i had no brakes so they failed my inspection and quoted me $1500 to fix it. I pulled the car and took it to Chevy where they fully inspected everything and said their were no problems at all when they saw teh quote sheet frmo toyota and coudl have charged me less money and made $ from me. Instead they were loyal and honest. I believe their repair dept was trying to make some $ off me. Meanwhile the guy who drives the cars around tells me "wow thats a great truck!" when he gets out.

Today i headed to the dealer to buy my lease since i'm at the end. The salesman said there would be a $55 SAFTEY INSPECTION fee--i said i just had the vehicle inspected at this location 6 days ago. He said "Oh ok then you probably wont have to pay the fee". OK fine. Meanwhile i'm handing him my credit app. and waiting for him to see if i'm having to pay the fee. He comes over and says Yes you will have to get it inspected again for $55--i said i wasn't going to do that, i just paid to have it done at this location 6 days ago. His manager comes over (meanwhile my credit has already been ran at this point) and tells me that they have to 'put it in the system to sell it back to me' and "I can't waive this fee because I didn't make enough money off you" and "You are delusional about how this process works" (was called delusional about 3 times in one sentance). Says "We are doing this process PRO-BONO for you as a favor and if you don't like it go elsewhere we don't want you".

At this point we walked out--i cried all the way home with hurt feelings, just feeling awful about what should have been a good experience buying my end lease. I cant believe a business woudl speak to their customers this way.

I have 3 people in my family who have had a bad experience at this dealership and have gone to Toyota dealers elsewhere to make their purcahse. Our families have always purchased Toyota and will most likely continue due to their reliability and great product, but please, look around elsewhere if you're looking to buy in this area--steer clear of Peruzzi Toyota / Scion

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pete

My Review of Peruzzi Toyota Scion:
This is my families 3rd car from Peruzzi (5th Toyota). We always feel taken care of. I am a very hard sell and was thoroughly impressed with the entire experience...Again!
It's not easy going in to make a large purchase with two small children. Peruzzi is always accommodating. Pete was an exceptional salesman! He really listened to our needs and answered questions before they were even asked. To make that kind of connection with a customer is a skill you can't teach. He's awesome!
From Larry & Eric Painter in management, Ray in finance, Rich & Joe in service I can't say enough about the entire experience and I look forward to purchasing my next vehicle at Peruzzi!

Best regards,
Erika DeForrest & Family

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Rivera, Eric Painter

My Review of Peruzzi Toyota Scion:
Five years ago I purchased a Highlander from Peruzzi and was taking it to another Toyota dealer (in Norristown) for service. After several not so positive experiences w/ their service, I started taking it to Peruzzi for maintenance, tires, oil changes, and recently a windshield. The Peruzzi Service Team is very professional, expedient, and does NOT try to sell you services/items you don't need. The facility is also clean and new.

This past Saturday, I decided to trade in my Highlander for a new Toyota Solara. I had a very positive experience and am very happy w/ my new car and the price. The sales representative, John Rivera, was professional; Eric Painter also contributed to a positive experience.

What I like most about Peruzzi is they are "normal" people who sell (and service) cars. The owner introduced himself to me (as I was chasing down my 5 yr old). He obviously manages "by walking around" and seemed to be chatting with pretty much everyone who was looking at cars on Saturday (not just the "big spenders, etc). They also have an environment that is kid friendly; I was more bothered that my 5 yr old was asking for balloons or taking the kids toys out of the kids room than they were. As a single parent, I didn't have a choice but to bring her w/ me and they did not seem to care. (One of the employees said to me "I have 3 at home so am used to this.)

So it goes without saying that I will definently return to Peruzzi for service; and would definently recommend them if you are looking to purchase a Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Gramlich,Tina, Pat

My Review of Peruzzi Toyota Scion:
I have purchased many Toyota vehicles, personally and professionally
in the past 16 years,5-forerunners,1-land Cruiser,2-Sequoia's and now a Tundra this month.
Peruzzi finally got it right.
They made a committment to stand behind their word and have a long term relationship with their customers.If they stay committed with fair prices and courteous service, plus an energetic attitude, I'll be Back.

Great Truck,greater experience.

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