I started at Milton Jeep, where I purchased my first Jeep in 2012. I knew what I wanted, so, it should have been easy. After three hours with the new salesman, I decided it was time to go to another dealer because the salesman was more interested in talking about bulls in Texas, than selling me a Jeep.
I went to Hill Kelly in Pensacola, knew what I wanted and got what I wanted ..... I thought.
All the previous took place on a Wednesday and I drove the jeep home on Wednesday from Hill Kelly. On Friday evening at 5;04pm, I got a voice mail from the hill Kelly finance team that stated the deal did not go through, but, FOR MORE MONEY, they could fix the financing. I tried to return the call ASAP to find what would work, but, NO RETURN CALL all weekend.
By Monday, I was fuming and already had taken all of the Personal items out of the "new Jeep". Finally contacted the finance dept at Hill Kelly around 10am on Monday, where he stated the higher payment would work. I stated I would call back to verify if it would work for me. When I called back and said no it would not work, and I was bringing the new jeep back to get my old one, I was told to hang on, and they would call me before the end of the day on Monday to discuss. "Still waiting on that call back" to this day.
Tuesday afternoon I went to Pete Moore to see Randy Carmichael that was referred to me by a new acquaintance that stated Pete Moore Chevy had a very similar jeep to the one that I thought I had already purchased. I went to see Randy at Pete Moore, told of the run around at the previous two dealers, and even called again with Randy listening to get the voice mail again. (still waiting on that call also). Randy suggested to call back to speak with the sales manager, where I got another voice mail and left another voice mail. (still waiting on that call back as well).
Randy suggested to do all the paperwork again at Pete Moore for the similar Jeep they had. I did and with in 45minutes a deal was done and ready for signing. WOW 45 minutes later ? ( by the way, it was $3000 cheaper than the Hill Kelly deal)
I left a deposit for the second jeep, and stated I would just walk in Hill Kelly to find out what was going on since no one would return my call, and let Randy know as soon as I knew anything. Went to Hill Kelly where the "Time share sales pitch" started, and I just stated to cancel the deal and return my deposit money, and I would take my old jeep back. They returned by jeep, but stated the deposit money would not be returned until the next day. That was fine with me.
I called Randy again while I was waiting on my old jeep to be found, and he stated " we are sitting on GO, and just waiting on me to show up ".
After my old jeep showed up, I drove to Pete Moore with fingers crossed that this deal would not be in vain, because I also had work to do and did not need to be out playing the games that I had been in for the past few days.
After arriving at Pete Moore, Randy took me to the finance "guru" Jimmy K, and I drove out with the Jeep that Pete Moore had in stock.....AND STILL DRIVING IT TODAY !!!
My wife was so impressed with the CUSTOMER SERVICE that I received that Saturday morning, she decided she wanted a new car as well. This was not planned.
We went to Pete Moore, saw Randy again, ( he was not expecting us) and she has a new car in the driveway now. All in less than an afternoon. How easy this was !!!
We bought two (2) vehicles in three (3) days from Pete Moore Chevrolet, all from a dealership that apparently does return phone calls and will go the extra mile for a Happy Customer.
The second car was totally unplanned, and Randy was really surprised when we showed up.
To Randy's wife: we are sorry he missed the lunch you cooked for him because of us. But, you have a man that will go the extra mile to make a customer happy !!! That says a lot about him personally and you have a real "Peach" of a husband.
I hope the Hill Kelly dealership and the Milton Dodge dealership will get word of this two (2) cars in three (3) days deal that was an absolute nerve racking and frustrating experience for me, that could have been resolved with a simple phone call, from either Hill Kelly or Milton Jeep.
Randy Carmichael and Jimmy K...... We truly appreciate your attention to customer service !!!
Kevin and Linda Sellers
PS: My dad sold cars all of his life, and I truly hate the experience of having to trade vehicles as noted in the previous two dealerships. If and when I find the need to trade again, I will truly go to Pete Moore for any future needs or wants !!! They took the bad experience and turned it into a Great one !!!!
I Recommend This Dealer:
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