Peter Pan BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Peter Pan BMW:
Based on previous reviews on this and some others web sites I almost decide to go somewhere else to have my 328i's scheduled service done. Since this dealer is very convenient to my home I decided to still go there, besides I checked for th first available appointment in other dealerships and this was the one with less than 48 hours wait. I went there and even after making a mistake on the time of my appintment (I showed up 40 minutes late) I had to wait only a few minutes. Starting with the car in taker, the receptionist and Mr Kenny Low EVERYBODY was extremely friendly, professional and helpful. The car was done in less than 2 hours, they washed it for me, and they did not try to sell me anything or pay to fix anything, all covered by wonderful BMW's service plan. Finally, I read some comments that they woud treat you badly if you ont look like a buyer or extremely wealthy person, well, I went ery erly in the morning, in my sports attire, sweat pants and T-shirt, nothing fancy nor expensive, no jewerly nor any sign of my status, and they still treated me very well, like a appreciatedcustomer, nothing less of what I have been used at BMW. I just moved from Florida while they were nice and good there as well,I definitely don't miss them and I will come back to Peter Pan. Great service and experience

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peter Pan BMW:
There was a flaw on the door panel of our brand new X3 (bought in Mountain View because the salesperson at Peter Pan only offered a $500 discount from sticker). We did not bring it in until the first service a year later. The flaw had gotten worse and we were told they would not cover it because it was due to the seatbelt hitting it.(?) They refused to acknowledge that this flaw was clearly a manufacturing issue and never replaced the door panel.

We were fought on every (only three) attempt to get any defects on the vehicle worked out. I echo the many people that dislike this service department. They never had a BMW for us to drive, I always had to rent from the Enterprise desk in the dealership and PAY for the car they rented to me.

I have been treated better at our local Toyota dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peter Pan BMW:
Only reason visited Peter Pan is service and location... Send my car in for service ( under warranty) and informed service advisor of the problem, have to pay for part which is not covered, no problem but the issue still exist. Informed service advisor of the issue, was requested to return to the dealership that same day. After checking with service technician, I was informed that it was okay... drove my car about 1000 feet, along El Camino Real (intersection at Hillsdale) the issue still exist. Telephone service advisor, no response, only thing to do is to leave a message. It has since 2 weeks, no return call....problem still exist even though I had to pay. Left another message to service advisor today (4-8-08, 3:15pm) Still awaiting for return call!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peter Pan BMW:
They act like they are doing you a huge favor to service your car, instead of treating you like a valued customer. They are arrogant and not at all helpful. I bought my car from them and would rather take it to the gas station on the corner than let them touch it again. I have written to tell them of my experience and give them a chance to make it right; they have never bothered to respond, which is a response in itself.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Peter Pan BMW:
I use this dealer for scheduled maintenance on my 04 330CiC (and soon my 07 335i when it's due for service).

Never a problem to get a scheduled appointment, and it's close to work. The shuttle service is convenient, and for major inspections, an Enterprise rental is arranged. And I don't insist on a new BMW replacement car, as I would only drive it 5 miles roundtrip.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Peter Pan BMW:
IT was the worst experience I had ever bad. Does not even deserve a star on the rating. I was shopping with my friend for a BMW 3 series. So we went down to dealship. first. we try to ask him to tell us something good about the car, he said, every thing. everything is good. What a answer. very helpless, to me, it seems that guy has not be trainned. so no instruction on the car, before we test drive it, he come straight to the price, he is wonder if he can sell us the car today. HELLO, WE DID NOT EVEN SEE IN INTERIOR OF THE CAR, NOR TEST DRIVE. What is in his mind? just try to force us to get the car? DAh....after test drive, we friend doesn't like it for some reason. You know what he told us.... I should notice you guys are not the people that shop in Macy's and northstrom, you guys just shop in Kmart. you guys should stick with driving JAPANESE CAR? HELLO? what the??? just because i drove a Honda CRV? he said to us. IS THAT THE WAY OF DOING BUSINESS?

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peter Pan BMW:
This service organization does not accept responsibility for work poorly done, despite charging substantially more than aftermarket service shops. Buyer beware.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Peter Pan BMW:
I visited the Peter Pan dealership many times to buy a high end 5 series and have also dealt with their service department both in person and on the phone.
I found their service to be extremely lame, both in terms of friendliness and quality. I have been left unattended looking at cars many times and had to come back.
The main sales person (a guy with a strong Russian accent) was rude and unfriendly asking me on my first visit a 'What do you want?' without any introduction. The second time he said 'What do you want this time?'.
I dealt with him again during the sales process when the sales guy I was with asked for the keys of a car to do a test drive. He gave us a grumpy look and said 'You'd better be sure you want to buy the car.' I was wearing a suit and a tie as i was on my way to work but maybe i didn t look like i was meaning business.
Their service department was equally bad. I called them to enquire about the details of a service and maintenance contract. They put me on hold twice, dropped my call and eventually... gave me the wrong information. I had to call again to check on an extended service contract associated to my car and this time around they outrightly lied, insisting the car did not have it, that it was pending and was not applicable as i had bought the car per owned (from them!).
On the sales side, i dealt with a so so sales guy called Roger who was quite patient but left our conversation a couple of times only to come back ten minutes later. Once I managed to get a test drive he was quite good and friendly.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Peter Pan BMW:
As many others have noted you can wait for a long time at Peter Pan BMW before someone bothers to come by and provide assistance. I was interested in a 328i Coupe and wanted to test drive one. Hal (the salesperson with the strong eastern European accent) basically told me he wasn’t willing to provide me with a test drive unless I was positive that I was going to buy a vehicle that day. At this point, I proceeded to tell him what he can do with his car. (I would understand his reluctance to test drive if the car in question was an M5 or M6 but taking that attitude with garden variety 328i Coupe is ridiculous!) Even by the notorious standards set by most car salesman, these guys (and I include Victor) are so slimy! I can’t believe I actually bought a vehicle from Peter Pan several years ago. Obviously they have no interest in repeat sales!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Peter Pan BMW:
I have visited this dealership to inquire about a car purchase, sale, and service. All times the service was awful. The sales people were offering deals with huge mark ups, offered 10k less for my car than any other BMW dealership in the area. I live close buy and occasionally have to service my car there. The service personnel never follows up, they are rarely friendly and do not seem competent.

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