Reason for Visit: Sales
I recommend this dealer: No
My Review of Peter Pan BMW:
I visited the Peter Pan dealership many times to buy a high end 5 series and have also dealt with their service department both in person and on the phone.
I found their service to be extremely lame, both in terms of friendliness and quality. I have been left unattended looking at cars many times and had to come back.
The main sales person (a guy with a strong Russian accent) was rude and unfriendly asking me on my first visit a 'What do you want?' without any introduction. The second time he said 'What do you want this time?'.
I dealt with him again during the sales process when the sales guy I was with asked for the keys of a car to do a test drive. He gave us a grumpy look and said 'You'd better be sure you want to buy the car.' I was wearing a suit and a tie as i was on my way to work but maybe i didn t look like i was meaning business.
Their service department was equally bad. I called them to enquire about the details of a service and maintenance contract. They put me on hold twice, dropped my call and eventually... gave me the wrong information. I had to call again to check on an extended service contract associated to my car and this time around they outrightly lied, insisting the car did not have it, that it was pending and was not applicable as i had bought the car per owned (from them!).
On the sales side, i dealt with a so so sales guy called Roger who was quite patient but left our conversation a couple of times only to come back ten minutes later. Once I managed to get a test drive he was quite good and friendly.
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