Read Reviews Phil Fitts Ford Lincoln

Phil Fitts Ford Lincoln

Phil Fitts Ford Lincoln

3250 Wilmington Road
New Castle, Pennsylvania 16105


(724) 658-3521

Phil Fitts Ford Lincoln
Manufacturers: Ford, Lincoln

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.8

24-Month Rating

based on 24 reviews

4.9

4.9 out of 5

25 lifetime reviews

Phil Fitts Ford Lincoln

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Certified: Phil Fitts Ford Lincoln

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Phil Fitts Ford Lincoln has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Parts Store
Free Loaner Cars Shuttle Service
Free WiFi Television
Instant Financing Vending Machines

lcanad
4/12/2013 9:31:28 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darius CarterDarius Carter
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

My salesman was Darius Carter , he worked hard , to get me a good deal and a fair price on my trade . I wanted a payment lower than what I was currently paying , and he made it possible . Everyone one was very friendly and able to get me a good interest rate .
In the past I have had some problems with other Ford Dealers in the valley , and it is nice to have someone treat me fairly .
I will speak very highly of Phil Fitts Ford , and will give them all of my future business .
Thank you
Dana Caldwell

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pattonhd
3/26/2013 7:35:16 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan FeolaRyan Feola
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

We would definately travel again to deal with Phil Fitts Ford. The great price convinced us to drive to take a look. The salesman (Ryan Feola) was extremely personable and worked with us on our trade. We really appreciate everything.

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jenorr7
3/22/2013 11:14:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan FeolaRyan Feola
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

Ryan was very professional, & honest. I have called after purchase at least two times and he was very polite and answered all my questions.This was Bonnie & my dream car. We love it and will be bringing it back to svc dept for maintenance. I do believe I will be a life time customer of Phil Fitts Ford. this is my second ford I currently own. One thing i would like to bring up is we took car in for a wash and the Svc guy at the desk was some what rude to my wife. We couldn't find the correct door for car wash bay, there is know sign on door and he told her i already told your husband back door. the back door is a body shop.

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weldjonshar@yahoo.com
1/11/2013 6:07:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darius CarterDarius Carter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

Darius was very helpful from the start and kept me posted with used cars as they became available. We were in touch by phone and email and he provided photos of the cars that interested me. He helped to streamline the sales process as I was under some time constraints. I recommend him to anyone looking for professional and personable service. The whole sale from "first look to drive home" was simplified, hassle-free and very satisfactory.

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mihalic
1/3/2013 11:20:47 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric AltmanEric Altman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Phil Fitts Ford Lincoln :

Eric was very knowledgeable and professional. He was the first to acknowledge my e-mail and set up an appointment to meet my schedule. I didn't plan on buying a vehicle that day, but Eric sold me on the MKX, which we're very pleased with. When I'm in the market to replace my other vehicle, Eric with be the first one I call. It was a pleasure doing business with Eric.

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rannilynn
1/2/2013 6:06:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric AltmanEric Altman
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Phil Fitts Ford Lincoln :

This was only the third vehicle I've ever purchased, but Eric Altman and the rest of the staff made it the best buying experience! I got a great deal on a great truck, and I couldn't be happier! I will definitely recommend Phil Fitts and Eric Altman to anyone in the market for a vehicle.

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hmraovich
12/31/2012 6:24:36 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Russ SagerRuss Sager
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Phil Fitts Ford Lincoln :

I am very satisfied with the service that I received at this dealership. Not only was the staff friendly, they even stayed past closing to get the deal finished for me due to some last minute changes.

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Jamielynn5305
12/31/2012 7:47:58 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric AltmanEric Altman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

Eric was extremely helpful in helping us find something that would work for us. We are very happy with our vehicle and the price that we purchased it for. Eric was also very efficient and made the car buying experience easy and painless. We will purchase our vehicles there in the future.

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matredmo9984
12/12/2012 7:54:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric AltmanEric Altman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

Eric was very knowledgeable about the vehicle he was selling. Being the tech-savvy guy he is Eric showed me all of the features that were available in the 2013 Focus my IPhone was hooked up to SYNC in less than a minute. Eric was also a big help on the financial side of things. He gave me a very good trade in price and worked with me to get an affordable payment. I would definitely recommend Eric and the Phil Fitts staff to anyone who wants a great car for a fair price!

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guzzinni
12/10/2012 7:49:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ryan FeolaRyan Feola
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Phil Fitts Ford Lincoln :

I did not know what to expect at this dealership but am so glad I purchased my car with them. Everyone was so wonderful and Ryan Feola was the best. He answered all of my questions and concerns and was so helpful and honest. There was no stress involved at all. He took his time and did not try to pressure me. I will return and advise all of my family and friends to do the same. Thank you Ryan...

Sandra L Sansone

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