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Phil Long Ford of Motor City
Colorado Springs, CO
664 Reviews
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Showing 664 reviews
April 10, 2024
I'm not sure how the management trains their employees, but it is lacking. Talked to Steven in Service. Was inquiring about a warranty issue and wanted vehicle inspected. Was told it is not covered under w but it is lacking. Talked to Steven in Service. Was inquiring about a warranty issue and wanted vehicle inspected. Was told it is not covered under warranty and will have to go through insurance and all Ford dealerships will tell you the same. It is an item covered under the new Ford vehicle warranty. Confirmed with another Ford dealership who was happy to have the vehicle in and checked out. I hate writing this, but this isn't the first time an employee has been incompetent, rude, or unhelpful. We are a Ford family and love the vehicles. But definitely won't be returning or recommending the dealership. I just wanted to point out the lack of training in employees, and possibly the hiring process overall. More
by Aaron
Employees Worked With
Steven from Service
Helpful March 16, 2024
Dealer called me out of the blue. Asked me what I'm interested in buying. Salesman comes back with a truck. So I give him my trade info, proof-of-concept other dealers offers. He keep Asked me what I'm interested in buying. Salesman comes back with a truck. So I give him my trade info, proof-of-concept other dealers offers. He keep reassuring me theyvwill match these offers. Also said thry deliver. Their ads say buy online or over the phone, they deliver. After filling out a credit app. Being approved by gord for 1.9% I'm then asked to drive 200 miles to have my vehicles appraised?? Other dealers have delivered to me without an appraiser. Guess the ads not really true. The salesman back peddled on delivery. And I walked away from buying their truck. Beware of fast talking salesmen with swagger. Lol. They want you to come in and be hostage while they lowball your trades. I have better things to dobeith my time than to have someone belittle my vehicles while trying to sell me a truck marked new with 1100 miles on it. More
by wzrubicon
Employees Worked With
Unknown
January 31, 2024
Terrible dealership! I’ve left 8 voicemails and nobody will return my call about my 7yr old car with less then 50k miles on it and well maintained. Have 7yrs with less th I’ve left 8 voicemails and nobody will return my call about my 7yr old car with less then 50k miles on it and well maintained. Have 7yrs with less then 50k miles. Now within 24 hours of the check engine light being on I need $13k worth of work. xx!!! More
by Ashleylhall
Employees Worked With
Nobody will answer
December 15, 2023
They took 1000 dollars last night, told me I had a car just had to come back the next morning to finish the paperwork. Not just that but that they would give me a ride in the morning. I live 30 min away i just had to come back the next morning to finish the paperwork. Not just that but that they would give me a ride in the morning. I live 30 min away in Penrose, that's a $65 Uber ride. The next day I was told they would pick me up when the financial team got an approval... so i guess that means the car isnt mine.. cool. It's now 230pm. It's not morning anymore and if their finance team who is probably working the people who are in their buildings cars and deals.. if they never get a deal for me they will have taken my thousand bucks and left me home unable to further my search myself. Also taking away the down-payment for who knows how long. Actually telling me "this is how the process goes" .. really? Well its not super helpful to me finding a car. My whole day is wasted and I was told it's because they had a meeting until 10 am.. it almost 3pm. No callbacks, no emails since 930 am, no thousand dollars, or car. Nothing. I'm at home waiting for their finance department. What a waste of a day off without a car. Heartbreaking. More
by shieldskristy44
Employees Worked With
Can I have my money back now. Or am I still waiting. , Aziz Beziou
November 25, 2023
It took the service team over two weeks to get parts that we had already tracked down and told them where to find. They charge almost twice what the auto parts store was asking for... even though they purcha we had already tracked down and told them where to find. They charge almost twice what the auto parts store was asking for... even though they purchased them from that store. We were quoted no more than $2100, but then charged $800 and then called for an additional $1700. I had to talk to a manager to get a fair compromise and I am sure that she had know idea about the condition the vehicle was in. The technician took forever to quote repairs even after being asked on several occasions... When they did read quotes.... they quoted around $3000 in parts and over $8000 in labor to complety rebuild the vehical and suggested a new one instead. What company charges over $300 an hour for labor? The Ford site says $69. The technician broke the dash in half... yes, it is an old truck and has its issues, but now it is held together with gorilla tape and fell off less then 3 days later. We took the truck in to replace a heater core and a battery so that my father wouldnt freeze during the Colorado winter. What we learned was that this dealership and service center is horrible. I have used toyota, lexus, and nissan for years and have never had such bad customer service. They meet their quotes, complete repairs, provide loaners, and they would have fixed things they broke during the service. On a positive note... the heater core works for now. Pick well during these holidays... I would suggest another company if you are thinking of buying. My opinion of Ford has diminished and I see why they are struggling. Do better! More
by Adam.murdock
Employees Worked With
Zack and Morgan are not on this list and I do not know the name of the mech
November 20, 2023
These people are fantastic and care about their customers One of the best online dealers One of the best online dealers More
by dannyfreeman
Employees Worked With
Cruz ., Dom Evans, Angel Leon, Austin Hambelton, Charles Peasner, Miguel Castillo, Ray Noriega, Keith Brooks, Brice Kerlin, Chris Manaois
October 31, 2023
We were faced with a very unique problem which the team never gave up on solving. First pass was unsuccessful but do to their patience and diligence on the second pass the problem was found and corrected. never gave up on solving. First pass was unsuccessful but do to their patience and diligence on the second pass the problem was found and corrected. We truly appreciate their efforts in getting our problem solved. Throughout this process Jake (our service writer) remained in constant contact updating us on the progress and the solution. It was a joy working with this dealership and it's team of professional people. Which further solidifies our relationship with this dealership. More
by Cary and Cheryl
Employees Worked With
Jake Suggs, Rodney Crawford, Mark Barton
May 18, 2023
My 2019 F-350 had a parking aid fault issue that no other Ford Dealer in the Denver Metro area could not figure out. With my truck being under warranty these other ford dealers just gave up and did not have Ford Dealer in the Denver Metro area could not figure out. With my truck being under warranty these other ford dealers just gave up and did not have a solution on the repairs. I was afraid at this point that my truck was a lemon because no other dealers or certified ford technicians could figure out my trucks issue. I brought it down to Phil Long Ford of Motor City to have one last ditch effort in correcting this problem. Harold Lawerance is a diamond in the rough because he was able to diagnose the issue when others could not. He shows exemplary skills in being able to take on a challenge that no other ford dealer or technician could figure out. He also kept me updated on the process and made me feel like family. My $75,000 purchase would not be on the road today if it was not for Harold. You're the MAN!!! Thank You!!! Phil Long Ford of Motor City: Harold showed his extraordinary value as your technician, technicians like him are extremely rare. More
by Scott
Employees Worked With
Harold Lawerance
March 29, 2023
Please don't ever buy a car from Phil Long Ford at Motor City. I bought a new Truck about a month ago based on the fact they can install a few accessories I needed to use the car. They said the accessories City. I bought a new Truck about a month ago based on the fact they can install a few accessories I needed to use the car. They said the accessories would be in the store within two days. It has now been a month and I still don't have my accessories. They flat out lied during the sales process and will not stand behind their promises. Do not shop there and do not trust them. More
by greenbaum5
Employees Worked With
Jennifer
February 23, 2023
The dealer is like most. They did not get back with me on second hand vehicles. I explained my situation but did not expect anything from them. They proved me right. They did not get back with me on second hand vehicles. I explained my situation but did not expect anything from them. They proved me right. More
by clintclore
Employees Worked With
Aziz Beziou
