Phil Smart

Reason for Visit: Sales

I recommend this dealer: No

My Review of Phil Smart:
Beware of this dealer, I wanted to trade in for a lease but had been advise to pay a higher than the regular lease rate monthly charge. Then the sale manager Garry told me is a typo on his computer, and then got back to me on the price that is still worse than the regular lease rate. I would defiinitly NOT buy from this dealer, to me Garry is totally not a honest person to deal with.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Phil Smart:
I took my Mercedes S500 in because of the air neumatic shock problem. Apparently, my car has been sinking so I took it in to get it fixed and spoke with one of the technicians. He told me there could be a number of reasons of why my car was sinking and that they need to run a diagnostic for $140/hr to see what the exact problem was. At first, they told me it could be the compressor, which was going to cost $1500 to fix or it could be the relay, which costs $53 or the fuse box, which costs $150. After bringing my car in and leaving there for 2 days, they had fixed it, which cost me $492 for the fuse box, relay and diagnostic & labor. As soon as I got in my car and drove it out of their lot, a "break lining" warning light came on. As I kept driving, I started hearing a metal to metal clanking sound under my car that I had never heard before my car was serviced. When I got home, I also noticed that there was fluid leaking under the car and my steering wheel vibrates when I drive it. I called the service technicians back, explaining my problems and they told me to bring my car back in so they can look at it again for another $140/hr for diagnostic! Basically, they fixed one problem and created another. I am very dissapointed in their business practice and level of customer service. I will never take my car back to that place as I have lost trust in the way that they conduct their business.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Phil Smart:
Did not purchase my car here but the service was fantastic. I have a 2003 SL500 and the top would not close. I called my dealer and they had no repair vehicle and had sent all their technicians home at 5:00pm, totally another story. Called Roadside Assistance and they called Phil Smart after my dealer couldn't help and Barrier of Bellevue outright refused to let their technician take the call. My car was towed to Phil Smart on saturaday afternoon and was repaired by wednesday. The hydraulic pump was gone and they overnighted it and repaired and checked out everything and even apologized for not getting it fixed sooner. That is great customer service. The staff is courteous and very friendly something not seen to often in todays society. Good Job!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Phil Smart:
I have two mercedes (e420 and e55) and didn't buy them at Phil Smart, but move there and they serviced them. They have gone out of their way to please me. Excellent responsiveness and friendliness. They have even done work without charging me, either because they felt it too minor to charge for or because, in the case of replacing an out of warranty shock on the e55, they waived the labor as it was too soon for a shock to fail. Just incredible, and far better than I experienced at several other mercedes dealers. Highly recommend. Only wish my Porsche dealer was anywhere close as good (and trustworthy).

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Phil Smart:
I have bought 3 cars from this dealer. My last purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic system when you tow. So if you have a trailer behind you, you get an earful of high pitched noises when in reverse. This is a huge safetly problem. I brought this to the dealers attention. They said a fix would be coming out. After waiting 10 months, I finally pressed the issue, resulting in MBUSA telling me they wouldn't do anything about it. http://www.progear.com/mbusa.pdf Phil Smart agreed to in writting to pay for a high end audio shop to install a switch. I then had the audio shop put the switch in and gave Rick a copy of the bill to get reimburst. For the last 4 months they told me they were sending me a check (I have this in emails). After pressing the issue, Rick told me they paid the audio dealer directly months ago. Since the audio dealer is out of business I can't get my money back from them. I am surprised that after 4 months of telling me they were sending me a check, they are now telling me this. Now when I call both the John and Rick just hand up on me. Really poor customer service.

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