Phil Winslow Volkswagen BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Phil Winslow Volkswagen BMW:
My care was towed into Winslow on Halloween. A diagnostic exam showed that cylinders 1 and 4 misfired (241 Misfire Fault). Winslow suggested replacing plugs and boots on all cylinders. Agreed to that and paid $400. A week later, same problem. I called Winslow and they said they would pay for the tow if it was the same problem. They did a diagnostic test again and cylinder 4 had the same misfire fault. Now they tell me nothing is wrong and then charged me for the towing. Both of THEIR diagnostic tests show the same problem, but on the first they say there's a problem and it's going to cost $400, second time they say nothing is wrong.
I brought this up with Tim the service manager and he said he'd look into the problem. That was a week ago. Haven't heard from them since. I still don't know if the problem is fixed.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Phil Winslow Volkswagen BMW:
Waited 20 Minutes before I was even greeted for service. Staff was short and rude with all communication. Talked down to us like we were stupid. Sat and waited over 3.5 hours for a service
Kim said would only take about an hour. After 2 hours we found a manager to find out about our car(Kim could not be found). Tim acted like he could care less about our concern and told us it was just about done...1.5 hours later another guy drops off our keys and says we are all ready. Invoice was not so bad- price-wise, and the work seems to be ok. The people in Denver are 100% better, so from now on I'll take the 45 min. drive and avoid the all the anxiety.

Rusty Holzer
Woodland Park, CO

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