Piazza Honda of Drexel Hill

Reason for Visit: Sales

I recommend this dealer: No

My Review of Piazza Honda of Drexel Hill:
We already bought 2 Honda Civics from Piazza, so we thought we could expect a good price and decent service. First, Rob quoted me an incorrect finance rate of .09% -- it was actually 1.9%. They act like they are doing you a big favor selling you a car. When we showed them a lower quote from Conicelli, the sales manager responded arrogantly: If you can buy the car cheaper from another dealer, go ahead!

Also when we bought a Civic from this dealer in January (paying cash) they did not have the car ready when my husband came and kept him waiting so long he finally rescheduled his "appointment" to get the car, and when we finally got the car it had 50 miles on the odometer.

We bought from Conicelli and they were superior in every way, a real class act. We will never deal with Piazza Honda again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Piazza Honda of Drexel Hill:
I was charged for a repair by PIAZZA HONDA OF DREXEL HILL that should have been covered completely under my Honda Care warranty. When I called Honda Care to ask them why I was charged for an alignment which was deemed necessary by PIAZZA HONDA OF DREXEL HILL's Service Advisor Mike Troll after my warranty repair, it took them about 5 minutes to get a verbal confirmation from Mike Troll that I would be issued a refund for the portion of the repair for which I was charged. Then Mike himself phoned me to assure me that he had charged me in error and that I would be refunded the charge.

Four months later no refund has been issued and Tony Feleci, the Service Manager at this dealership (PIAZZA HONDA OF DREXEL HILL), does not seem to have a fire under him to get this resolved for me. According to a phone conversation I had with him on 8/15/06, even though I had been charged in error, I will not get a refund unless and until he gets HIS refund from Honda Care. This despite the fact that I was charged for an alignment that was done because PIAZZA HONDA OF DREXEL HILL's Service Advisor Mike Troll, by his own admission, was new on the job and didn't know that I wasn't supposed to be charged for the alignment. Tony Feleci (Service Manager) acknowledged the fact that I had been charged in error for a repair that shold be covered under my Honda Care warranty, and still will not issue me a refund.

Honda Care has been more than accommodating in trying to resolve this issue. They have asked me to submit my invoice for the repair to them, and they will reimburse me directly and later settle the problem with the dealership, PIAZZA HONDA OF DREXEL HILL. I thank them and look forward to a speedy resolution.

I will never patronize this dealership, or any of the Piazza family of dealerships, again. I am considering never buying another Honda again based on the poor service experience I've suffered with PIAZZA HONDA OF DREXEL HILL.

Might I add that Joan, Gary, Stan, and yes, even Mike Troll of PIAZZA HONDA OF DREXEL HILL are very courteous over the phone and in person, and with the exception of Mike Troll they are excellent customer service employees. I wish they could be part of another service team, one that doesn't charge customers for repairs that should be covered under warranty.

I hope PIAZZA HONDA OF DREXEL HILL understands that they have lost themselves a customer over the paltry sum of $95.35.

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