On 9/08/2014 I went to Pikes Peak Acura with the intent of trading in my 2006 Nissan Murano for a newer vehicle with less miles. Initially I spoke to a salesman named Brandon. He was nice and sit down and talked to me for a minute. He appeared to be new at his job, as he consulted with a colleague for questions. His colleage then took over and took me and my 2 small children to test drive cars. I test drove two vehicles, a Jeep and a newer Nissan Murano. The car I wanted was a 2011 Nissan Murano. I was told that I would not qualify to finance it, unless I had $2500.00 to put down on it. It was getting late at night (around 8:30-9:30 pm) and I had two small children with me and was about to leave, when the saleman told me that they had just gotten in another vehicle in on trade and wanted me to see it, as it might interest me. It was a 2007 Mazda CX-9. I looked at it briefly and sat inside the car briefly. I then asked the salesman what kind of trade in offer I could get for it. I told him that my payments needed to stay under $400 a month. I was promised that there would be some things done to the car before it checked out ok, as they had just gotten it in on trade earlier that day and had not had it serviced yet. It had to go through the inspection, be serviced and have a safety evaluation. After they did up the paperwork for review, the cost ended up being around 450 per month. When I expressed my concern with this, Michael told me that they would throw in a 3 year warranty with it if I get it that night. I expressed to him that I needed to make sure everything is good on the car firs and needed to test drive it on the highway and that the price seemed high. I did not have an actual test drive. I looked at the car briefly because it was getting late and I had my children with me. The radio was turned up loud in the car when I looked at it. The dealership so far has not fulfilled their promises. I was told that I would be filling out paperwork for an intent to buy,as long as everything is ok. I signed paperwork for the car and was assured by Michael Evenson that I had time and that I had 3 days to change my mind. I was also informed that nothing was final anywaybecause the bank had to approve it and give them "final numbers anyway. I was then informed and was told that that it was just traded in that day. The salesman actually had no knowledge of the vehicle but insisted that it was “perfect”. I was told that the car would be looked at the next morning and if everything was ok, I could pick up the car the next day if I was approved. My salesman was off the next day, and I spoke to my initialsalesm, Brandon. He was not sure what was going on with the car but stated that he would find out, so he lead me into the finance manager's office, as I had seen her the night before and she recognized me. She told me that she could get me a better deal on the car, as my interest rate dropped after talking to the bank. She had me sign paperwork and stated that everything was great and that the car was in great shape. When i came out of her office, Brandon informed me that the maintenance person was not there today and so no one was able give me an update on the conditions of the car, also that the car had to have a safety check yet.... So actually it was a lie that the car was in great shape- because at this point it had not even been looked at. He told me to follow up with Michael on Wednesday because he was not there Tuesday. On Wednesday, I called Michael on his cell phone and explained to him, I did not agree with the deal and that I wanted to unwind the deal. I told him I wanted a different car, and did NOT want to buy the Mazda CX9. I was unhappy with the fact that they added in several other charges to included charging me $2500 for the extended warranty. I told him that I would be in that evening to hand deliver a letter stating that I was refusing delivery of the Mazda CX9. On my way up to the dealership I called and asked if Michael was there or if that finance lady was there. I was told that Micheal left for the day and that the finance lady was not working that day. On Thursday, 9/11/2014 I went back to the dealership to hand deliver the letter and with the intent to talk to Leif, one of the head managers. Apparently Leif was not there that day. I was then referred to talk to the finance lady (the same lady I saw two days prior), who addressed herself as a "manager". She stated that the dealership will not reverse the paperwork, and that because I signed for the car, that it was now mine, and that my car was now property of the dealership. I was told that I had to hand over the keys to my Nissan Murano and take the Mazda off the lot. I expressed that none of the repairs were done, the computer chipped and hard key were not made anyway, and I had no proof that they had even conducted a safety inspection or check on the car, so I should not have to take it. I again expressed that I was refusing delivery. Michael came into the place where I was and began yelling at me, calling me a liar, and that I had to take my car. He expressed to me that he was taking things personal because he apparently was missing a class. He then told me that they had removed my license plates off of my trade in car and locked them inside the Mazda CX9 an apparent attempt to force me to leave with a car I did not want. I was crying at this point because I felt trapped. All I wanted was my car back and for the deal to be unwound. Additionally, Michael told me that if I drive off the lot in my car(Nissan Murano) that they would call the police to report the car stolen and have me arrested for auto theft because I had signed paperwork over to them. I have never been so disrespected by someone I did business with. I explained that is why I came in to talk today....that I simply wanted to get out of the deal that I did not want the car. I emphasized that I just wanted to keep my car. He told me that that cannot be reversed at this point and that he has no control over that. Other employees I spoke to also expressed that they are unable to undo the deal and if they did, they were afraid to lose their jobs. Ultimately, I was forced to leave the Nissan Murano at the dealership and leave in the Mazda CX-9. I was told the General Managerwould be in the next day, Friday. I called the dealership on Friday to talk to him (Leif). I left him a message and have not heard back from him yet. I called Saturday and spoke to another manager who expressed that he could not take the car back. He insisted that he was done talking to me when I expressed my concerns. I actually had no information on the car….still have very little. The date on the paperwork is not accurate, many date fields are left blank on my paperwork. Pikes Peak Acura needs to make good on their promises to make the repairs to the car, furnish an additional electronic and hard key, repair the weather stripping in the drivers side door, repair the back hatch latch, complete a full diagnostics test on the vehicle, furnish me with a Carfacts reportand address the fan noise coming from the dash. So far, I am very dissatisfied with sales and services at this establishment. Very unprofessional, dishonest, and disrespectful. I think they prey on people who appear timid, trusting and unconfrontational. I feel extremely victimized by this dealership
Michael Evenson, people who identified themselves as "managers"
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