When I went into Pine Belt Chevy on 2/20/15 to purchase a specific car I saw online, of course I was told that someone already has a hold on it from earlier that day, typical. Then when I told the salesman about another car they showed they had on the lot, he went to the back and came back with the same car but a more expensive one, of course not the one I asked for. After about 35-40 mins of waiting for him to bring the car around I asked about, we were on our way for the test drive. When we got back from our test drive I had him run the numbers for me so we could get the ball rolling with buying the car. While waiting for Bruce to come back, we overheard 2 other salesman talking about how they were having a hard time getting some of the cars started and were having to use a "jump pack" on some of the cars, which would explain why it took so long to bring the car around for me to drive. When signing the beginning paperwork at one of the front tables with Bruce, he handed me the key to hang on to (yes 1 key because he said that Pine Belt Cadillac had the other one and that he would get it for me the next day), needless to say over a month later I still DO NOT have my spare key. Bruce had called me about 2 weeks ago telling me that he tracked down my key with the previous owner (which is a different story from it being at Cadillac but whatever). No matter how many times I have called the dealer and ask for Bruce or a member of Management over the past month, no one seems to answer their phones and there is no way to leave a voicemail with Bruce.. Oh and the girls at the front desk are extremely rude as well.
I still haven't told you the best part of my Pine Belt experience....
Driving home on the parkway that night I noticed, what sounded like the front tires making a noise something like large truck tires, but by then the dealer was closed so I figured I would call them in the morning since I made it home safely. The next morning when I woke up to drive my new car to work, it was dead in my driveway, just another great Pine Belt experience right? I'm just going to assume it was the DEAD battery that no one warned me about the night before (but makes sense after hearing the other salesman the night before). I would have appreciated someone letting us know the night before that the battery would probably be dead in the morning, fortunately I had another car to get to work. When my boyfriend called the service department in the morning about the car being dead, they sent a tow truck to pick it up around 11am. When the car got to the service center at Pine Belt no one called or let us know what was going on and when we called around 2 the service department had no idea what we were talking about and that no one would be able to look at the car until Monday the earliest! Are you kidding me? You take my car from me on a Saturday and tell me they might look at it on Monday? Ok, no. We went and picked up my car because they told me that my car started when it got their? Makes no sense. Needless to say, after trying to get ahold of Bruce for 2 weeks about getting the front end of the car checked for whatever the problem with the tires is, they did nothing and the front is STILL making the same noise because the service department said "that's what Volkswagen must sound like".. OK! Oh and I still haven't heard anything about my key, if I didn't say that already..
Regardless of if my car is a Chevy or a Volkswagen, a car dealer is a car dealer, you bought the car to sell to your customer, which unfortunately was me.. you should have a clue about what your selling and when your customers want your service you should be there for them, not avoid them completely. I will NEVER buy a car from Pine Belt Chevy ever again and believe me everyone I come in contact with will know how horrible the experience I had was.
I have never bought a car from Pine Belt before this and a first impression is a lasting impression.. It will never happen again.
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