Pinnacle Nissan Infiniti

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Pinnacle Nissan Infiniti:
Everyone we were working with at Pinnacle Nissan was great! The one thing I would suggest is please simplify the forms and not have it take so long. If someone at Pinnacle is reading this please send us some business over to High Life Auto Rental. Thanks for a great deal!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Pinnacle Nissan Infiniti:
I went into Pinnacle to "shop" for prices and get out as soon as I could! WOW, was I impressed!!! We were greeted by Anthony, an older gentleman, who was very nice and concerned about what my wife and I wanted. He showed us options and colors all the while putting up with our position on shopping and leaving. We were offered a test drive, by ourselves, and my wife agrees this was nice. After we got back to the dealer, Anthony meet us with bottled water and a friendly smile. I proceeded to tell him that we wanted the best price and no 'TATICS'. He introduced us to Dave Clarke and reiterated we didn't want to waste time. Dave was very polite and said he'd be right back. My wife and I both thought; Here we go!! To our dismay, Dave came back with two options on how we could purchase or lease a car. He printed out the information for us and said that if he could do anything else, let him know. My wife and I said thanks and we parted company. We then proceeded to take our "price" and shop as we intended. We did our shopping and quickly figured out were we would make our purchase. Pinnacle made an impression on how we wanted to be treated and allowed US to make the decision. Thanks to Anthony and Dave, we will certainly refer our family and friends to Pinnacle!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Pinnacle Nissan Infiniti:
To Prospective Buyers:

On September 5,2009 I went in to Pinnacle Nissan and was greated by Luis Chuez. Mr. Chuez directed me to the Nissan Coupe 2009 model I was interested in and after I mentioned it did not have all the features, he contacted Ms. Anthony who advised me she would accomodate me, and provided me with a confirmation receipt for my records. Past experiences have not been as pleasent and I am happy to be able to share a great experience. Most individuals complain of unfair pricing and having to deal with hidden costs. Based upon my experience I can say that their were no hidden costs and anything that I did not understand or had a concern about, they were more than willing to review with me. The finance department offers you many options to chose from and they are not obligated or put on agreement unless you choose. The price I agreed upon is the price I am paying in addition to other options I chose to add including gap insurance, and other warranties which were explained in detail by Mr. DelValle. All of the employees who I had to pleasure of coming in contact with were very helpful and willing to provide me with anything I needed. I strongly recommend this dealership and hope more individuals who have an extradinary experience come forward.

Thank you again,
Ms. Asunsolo

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Pinnacle Nissan Infiniti:
They were very dishonest and the price went up and down a couple times and when i agreed to a price they offered it went up again. They tried to tell me the car was going to auction tomm so if I wanted it I better get it now. Bad service and a horrible experience. I would never go back.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Pinnacle Nissan Infiniti:
i bought a car from pinnacle nissan a couple weeks ago and i feel that i got a good price for it. Shaun Wilkus was very delightful to do business with. He didnt pressure me to buy he presented me with many options to choose from (down and monthly payments) Finance department was quick and accurate, i drove away with my new car within 3 hours from stepping foot into the dealership. Will definitely do business with them again!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Pinnacle Nissan Infiniti:
Pinnacle Nissan is ran by a bunch of liars. The customer service is terrible and they will lie to you about everything. The sales and finance people are very SHADY. Beware of the deals they offer with the purchase of their vehicles. I was promised something and it has now been well over a month. They said they would get it taken care of and when I called back they said this person who was handling my deal was no longer with the company. No one called to follow up with me. They said they would find out and call me back. No one called be back! Then when I called back three days later they had the nerve to tell me very rudely and condescendingly that I had been calling every day and that these things take time (again lies!). When I told them I had already been waiting a month and that enough was enough he said the item was only for new cars but they were still giving it to me on my used vehicle (another lie). Again I had to correct him and tell him it was clearly posted on Autotrader.com for my vehicle specifically. Then he goes on to say he has only worked there a month so he did not know, yet he felt it was ok to accuse me of something he clearly knew nothing about! I still don't have what was promised to me and I am planning on filling a complaint with the BBB (which they currently have 62 complaints filed against them) Worst customer service ever. I would strongly caution anyone even considering going to Pinnacle Nissan to purchase a vehicle. DON'T DO IT!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Pinnacle Nissan Infiniti:
I built a Murano on line with Nissan and they emailed my request for a quote to Pinnacle. I have not heard a thing in a week. Nissan asked if I got a quote and I advised NO. I also emailed Pinnacle twice looking for a quote with no answer yet. Guess they don't want my business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Pinnacle Nissan Infiniti:
I went there because of a faulty audio circuit in my radio was affecting my a/c. When I received the car I was told that the tech felt the problem seemed to still be happening which meant that I needed a reconditioned radio. Since the problem was not evident at the time, I told him to wait on the radio until I had a chance to see for myself. Before I made it to the 101, I looked down at the passenger seat and noticed that I had about a 2" tear through the passanger seat. I immediately took the car back and had the rep look at the seat. The rep got the sales manager, who never said hello or was outwardly friendly, and he looked at it and said to have it fixed. He never said sorry for the inconvenience...

I called Steve back the following day and asked him to order the radio since the problem persisted. He agreed. I called him four days later to get a status and he never called back. I called again 2-3 days later and still no answer. I went and saw the serive manager and he said the wait could be as long as a month as there have been problems with the 2003 model radios. I told Steve that Steve Duncan could have at least returned my call and stated as such. Following this conversation, I called my normal service rep at another service facility, and he said he would check around for the availablility of another radio. Approximately 2 hours later I got a call from Steve Duncan saying the radio was in. About 10 minutes after Steve's call my friend called me and asked if the dealership had called. I said yes. He said they had the radio. Something is definately wrong here...

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Pinnacle Nissan Infiniti:
I agree with all the other comments, buying a car from Pinnacle Nissan was the worst expereince of my life. They are incompetent, dishonest, pushy, abrasvie any bad adjective you can find probably applies. Paid way to much for a shitty car. Wish I would have seen this site first.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Pinnacle Nissan Infiniti:
Took my wife's 09 Rouge in for service without an appointment around 10am. I was suprised that the service department was able to accomadate my request. I was in and out within 90 min.'s vehicle washed. A big thanks goes out to the entire staff at Pinnacle Nissan keep up the great work..

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