Planet Dodge Chrysler Jeep

Planet Dodge Chrysler Jeep
9975 Northwest 12th Street
Miami, Florida 33172

Sales: (305) 470-8000
Service: (305) 470-8000
Parts: (305) 470-8000

Manufacturers: Chrysler, Dodge, Jeep

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Twenty-Four Month Rating: 4.8/5
65 Reviews
Planet Dodge Chrysler Jeep

Overall Score: 5 Star Rating4.8



About Planet Dodge Chrysler Jeep
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ericka75
2/10/2012 8:19:33 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Vargas

My Review of Planet Dodge Chrysler Jeep:
Frank Vargas is an excellent salesperson. He is very polite, friendly, professional and knowleadgeable about the cars he sells. Always seemed to be available for all clients and returns phone calls.

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gmgi
12/13/2011 6:02:04 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Fran Vargas

My Review of Planet Dodge Chrysler Jeep:
Bought a RAM 1500 Longhorn via a straight Internet deal (never visited dealer) and Frank and his crew were very professional and helped make the transaction go smoothly. Sometimes these deals can be a pain to execute but Planet Dodge didn't play the usual car dealer 101 games with us and even arranged to have the truck shipped professionally to our driveway. Thanks Much!

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pikyferraro
12/1/2011 10:43:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank vargas and associate

My Review of Planet Dodge Chrysler Jeep:
I had a great experience shopping at Planet!! I'm very content with the help I received from both of the very gracefull and profesional gentlemen that assisted me and my boyfriend with the purchase. I would definetly recommend this dealership to anybody that is looking for a great experience in buying a new/used car.

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hendersoncunningham
10/17/2011 12:07:59 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jorge Wrves, Angel Hernandez

My Review of Planet Dodge Chrysler Jeep:
1 word: Awful. Despite all the problems I have mention before the sale, during the sales, and now after the sale my problems continue. I purchase my car from Plane Dodge in May 2011. This car was delivered without a (MASTER KNOB) for my radio. I was assured by my sales person Jorge however, that the charger left Florida with a knob, but somehow it disappeared in route. Jorge was suppose to talk to his parts people about getting me a knob for the radio, I still dont have a knob as of 17OCT11. A new car with no radion knob. Also the car arrived filthy on the outside, the delivery guy apologize and said it was due to the weather, when I took the car to get detailed they noticed and I noticed there are WHITE WATER SPOTS in the paint all over the car, unfreaking believeable. I suppose this happened in route. The dang car needs to be either professionally buffed or repainted. Also my TPM System light has been coming on since I received the car. I called Jorge, my salesperson, he said put some air in the tires. You think!!! Wrong freaking answer, that's BS, it should have came to me with AIR IN THE TIRES...but that not the main problem either, I took the car to a Chrysler dealership back in may, they deflated and put air in the tires 3 to 4 time over a 3 month period, the light kept coming on. I went to a Dodge dealership in the month of Sep, they replaced all 4 tire sensors and I still have had the TPM warning light come on 3 times. My point is it was the air in the tires. This have been the absolute worst buying experience I have had in my 48 years of life. It is impossible to believe this is the first time this kind of poor business practices have occured. The whole freaking dealership needs to be investigated. I need someone to 1)fix my radio 2) remove the white water spots from my car and finally 3)fix the TPM system. Some how, some way, there needs to be some financial readjustment on my behalf for the problems with this brand new car, the time I have had to take of work and to have a car that still to this date is not 100 percent. Not to mention there are two distinctive whining noises in the car. You only hear it on smooth roads: one noise is the the left door and the other one is the dash and comes on when the ac/heater is on. This really sucks.

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revfroj
9/5/2011 12:57:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Vargas

My Review of Planet Dodge Chrysler Jeep:
The dealership was great. They worked with me and at my pace. The staff was friendly and kind. Frank Vargas would always call to follow up which i found to be very helpful

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ealg
8/31/2011 1:24:20 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: John

My Review of Planet Dodge Chrysler Jeep:
I called the service department at Planet Dodge/Chrysler to schedule required maintenance (recall) for my vehicle. A gentleman by the name of John answered the service department telephone. I asked him if I could schedule an appointment to bring in my Jeep as it had a recall. He quickly and rudely answered "we don't give appointments, it's first come to first served". I then asked if he knew whether all Jeep dealerships were the same. He quickly said he had "no idea". While I understand, although disagree with the lack of appointments at Planet, this employee could use some customer service training to perhaps learn how to pass this information on to the customer. He was rude and abrupt. Luckily, Dadeland Dodge does accept appointments and the gentleman that helped me in their service department took the time to search for my car and let me know what part was recalled. I will not ever visit or even consider buying any future vehicles from Planet Dogde/Chrysler.
Thank you.

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mamey2000
8/15/2011 12:53:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: FRANK VARGAS

My Review of Planet Dodge Chrysler Jeep:
The internet sales rep handled the deal with the upmost respect and in a friendly manner. I had to go back to the dealer for a second time to resign the contract because a value was placed in the wrong column. It's a shame that there were no incentives on this popular model. But I guess that that's business.

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chperez
7/1/2011 3:04:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Vargas

My Review of Planet Dodge Chrysler Jeep:
I met Frank at the dealer the day i went to purchase a truck for my company, I have bought three trucks from Frank so far (within the past 12 months). I look forward to working with Frank in my next vehicle purchase, and have recomended him to friends and family.

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raulparedes
6/29/2011 10:28:29 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: FRANK VARGAS

My Review of Planet Dodge Chrysler Jeep:
After visiting 6 dealers from Sawgrass al the way down to Miami, i finaly was able to make contack with Frank Vargas which was very helpful and honest in his dealing. Yhe other dealers sales managers were not honest in their dealings. They tryied to trick the customers with all their numbers which did'nt make sense. Frank was excellent, and I am extramly happy with my 4dr Wrangler, love it. Will recomend your dealership and Frank to my freinds.

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jrroyal10
6/13/2011 5:17:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Juan Lugo and Marco (sales manager)

My Review of Planet Dodge Chrysler Jeep:
My expeience with Planet Dodge was exceptional. I worked with Juan and Marco in purchasing a 2011 Challanger. Their service to me was great. They searched for the car i wanted but when it could not be found i placed a "custom order". Juan kept me infrmed of where the car was in production and as soon as it arrived to the dealership, he called me. This is the first Dodge car i have purchased. I love my new car and respect the service i received from both of these people. when the time came for the paperwork, just to say, this as the simplest and smoothest transaction i have had when purchasing a new car. in final ... THNAK YOU TO Juan and Marco !!!!!

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