Planet Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Planet Hyundai:
My story about Planet Jackoffs

I'm so grateful this site exists because I have been yearning to tell others about my experiences.

My first experience was when I bought my car from them. I was raped, but I was young and it was my first car buying experience. A car salesman will do what a car salesman will do: try to fuck you out of as a most money as possible, but I was not keen on this fact until afterwards. I was enticed by the 5000$ Hyundai (bullshit) ads but ended up paying $12,000 for an L with a 15% interest rate. I got royally screwed with all the back end stuff that they tacked on. My payment was $278 for 60ms. Ouch. That'll never happen again, let me tell you. So anyway, more on with my stories:

I have been to planet jackoffs about 4-5 times over 5 years to get service done. Before the appointment scheduling, when I would arrive I would usually have to wait around for 20 minutes in the car service port area before anyone even noticed that I was there. Walking into the building and looking around poking my head into 'offices' usually did not speed things up.

But anyway,

I've had a warranty covered problem with one of my tail lights since I bought the car. There is a defunct switch in one of them that blows bulbs every time you put in a new one. I've known about this problem shortly after purchasing my car but each time I have tried to get it fixed, there is always some excuse why it can't be done. The first time was that they didn't have the part and I would have to come back at another time (oh gee, thanks, that's convenient for me). The second time I got the run around again with some "come back next week" excuse. The third time, about 3 months ago, about a month before my bumper-to-bumper warranty was set to expire, they tried to charge me $50 for labor to determine if there is in fact a problem. I got pretty pissed off of course because, duh, there is a problem. I know how to change a freakin light bulb. I had to leave my car there because they were busy jerkin each other off or whatever they do back in the service garage, so she was telling me this over the phone. So I asked the woman why would I be charged for a warranty covered issue and she said the $50 was a labor cost. "$50 to do what, undo a few screws?" I balked. I snapped back, "How about I go down to the service center, unscrew the screws myself in front of the service guy, save myself $50, and then you can fix the problem?" She responded, "Well then we have to charge you for the light bulb." Because this moron was not seeing through my 'thick cloud' of sarcasm, I re-phrased, "How about I come down there, unscrew the screws, bring a pack of bulbs and leave everything all laid out for you so that you can put a bulb in and watch is blow out right in front of you?" She responded, "Okay if that is what you want to do, you can.... but you'll have to make another appointment." That pissed me off because I had to schedule the damn thing a week in advance and had to deal with abandoning my car for most of the day.

So here's another fun factoid... The fuckers did check it out and I presume they determined I was right, but THEY (accidently?) CUT A SMALL HOLE ABOUT THE SIZE OF A QUARTER IN MY TINT!!!! Of course, the service prick probably didn't mention it to anyone else and even if he did I'm sure they wouldn't mention it to me. I didn't notice until later after I had already received possession of my car and noticed that my back window looked funny.

Why is it that everything to do with car is a goal post for somebody to screw you out of money?

I'm up for 60,000 mile service, but I am taking my business elsewhere.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Planet Hyundai:
The price I got was great I thought! I was toled that I was paying $14,300 for a brand new 2007 Hyundai Elantra and I was toled that they were paying off my loan on my trade which was fair. I owed about 3,000 on a 2001 Ford Focus with no problems and looked great. I did not have the trade with me and I was toled that I had to sign the contract before I left to go get the trade. The price on the contract was about $19,000 I was toled that it would all be cleared up when I handed over the trade and 19,000 - $3,000 is $16,000 and after you factor in taxes and fees that makes sence. What actually happend was just the oppisite they did not take off the $3,000 they only took off about $200 which was the taxes I had already paid on the $3,000 from the trade. THEY USE trickey wording and I will never make the mistake of buying from them agin! They took advantange of me being a first time buyer! "my parents financed the trade" and when I went to get the green slip I toled the finance manager how funny that trick was. "buy that point I had accepted it and did not really care" but the finance manager had the nerve to tell me being a certified nurse assistant that I am an IDOT and that I should never leave that job beacuse I an to stupid to do anything else! I was so mad not only did they take advantage of me but they had the nerve to tell me how stupid I am!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Planet Hyundai:
It took a full week for my 2006 Santa Fe to be LOOKED at after it was towed in because it would not respond at all while driving - not very safe to drive. During the entire week I tried to get the status of it and all I was told was that it hasn't been looked at yet _ then finally the last time I called I was told it was fixed. I drove it home and almost made it before the same thing happened again. Had it towed back again, was promised by everyone that it would be looked at the next day and they would call to keep me advised. No body called and when I called I was kept on hold twice for over an hour before I was hung up on.

In short service is a very foriegn concept to the service department. I'm still waiting to hear if it's been looked at - On the secont trip back for the same problem it's been there 2 and a half days and counting - and still waiting for someone - anyone to tell me if it's even been looked at.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Planet Hyundai:
This dealer uses extremely deceptive advertising and sales practices to exploit and rip off customers. Dealer used bait and switch tactics, swapping out the test driven car with another lesser car after the deal was agreed upon. Sales Manager Joe was extremely rude and berating when this issue was adressed. Brand new car was sold with a known electrical problem, which they had no problem with. It took 5 weeks and 3 visits to the service department to get the issue resolved. Throughout entire process, dealership manager refused to take calls or address the issues in any way. Upon further research, I discovered that this company has had 44 BBB claims in the past 3 years, many of which were not resolved to the customers satisfaction. Planet Hyundai, despite the fancy showroom and impressive sales numbers, has by far the worst reputation of Hyundai dealers in the Las Vegas area. To anyone considering giving this place your business, I would say, do your research before hand, and buyer beware!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Planet Hyundai:
Complete deception, someone should put these guys out of business. they are doing exactly what all the news shows about car dealers said. Fake payments, jacking up interest rates. Complete criminals. Was told by Mo the manager if i did not like it go buy car somewhere else, we own everything. Someone should put them in jail

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