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Platinum Autos Cash For Cars

214 111th Ave NE, Bellevue, Washington 98004
Sales: (206) 650-0505

Makes: Used Car Dealer
Average
60% Recommend
3.4

15 Lifetime Reviews

Platinum Autos Cash For Cars
214 111th Ave NE,
Bellevue, Washington 98004
Platinum Autos Cash For Cars Info
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Goosse
1/08/2016
Reason For Visit
Sales (Used)

"DOn't Buy From Them!!!!!!!!!! "

My wife and I had a terrible experience dealing with the Austin and Robert. I had called on behalf of my wife to finance a vehicle , being her first car, it was important to deal with someone we could trust. My wife did not have the best credit but had a co-signer to smooth things easier. On top of that we had 3 grand for a deposit if needed, usually first time buyers don't require something huge. I called and spoke with Austin about the vehicle that my wife had picked out. Austin then said, that it would be much easier just to fill a application online with the co-signer and they will call us when the vetted out their resources to secure a loan.Nothing could be further from the truth. We kept checking my wife's credit report and the co signers and no hard inquires were coming up. We sent the application in on December 26th 2015. I told my wife to wait because it is the weekend and they have very few bankers they can wheel and deal with. So first thing Monday morning I called and spoke again with Austin, he said, he has not got to it and he will do it today and to expect a call from him that day,no calls or email came from Austin. On Tuesday, I called back and spoke with Robert, not knowing he was the finance guy and asked about our application, he then said, Austin is out with a potential buyer and he will have him call me. NO call, but we got an email and we had one hard inquiry hit from a financial institute. In the email he asked if we could get a cosigner for my wife, I had a dumbfounded look when my wife read this to me, I said explain to them "nicely" that they may have overlooked it on the application we filed because our cosigner information was there. From here on then, it freefalls, now Dec. 30th we got no response, whatsoever! I called many times and was told by an automated machine to call another number, then that number had a message telling me to call another number this went on till the Jan 2nd 2016. I am more than just pissed off, given this was our first choice, I gave them the benefit of the doubt to take care of us. Jan 2nd, 9:30 am, I speak with Austin finally! I asked him about the gap of time with no communication and he said, "we were busy", with a snobby attitude, I continued to keep it pro,pro. I asked what is the result from the application and cosigner info we sent. He said one sec let me speak to Robert, because I don't think he got around to it. I about lost it inside my mind, there was some struggle and covering up of the phone, no real hold button. I knew then, I was dealing with some "hole in the wall in Bellevue". Robert got on and explained he had run my wife's credit and still needed to run the cosigner's credit. I asked if it was just them two running that business and he said, YES. I told him we are going to pass, and we are no longer interested in the vehicle. So our result was no care for customers , not able to be trusted on their word, self entitled asinine jerks, lack of professionalism, service you expect when dealing with door to door salesman, and clearly no RESPECT for a human being. I am in contact with thousands of people a day, you can rest assure, I will not send them their way, not even my worst enemy. ********************************DISCLAIMER ALERT********************************************** He has been going around explaining how much he helped and try to get us approved. Really??????????? Did Robert not read anything I said or even have an attention span to realize, it's not how you do business in America. If you look at other comments on google search the mirror how we were treated.

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I Recommend This Dealer: No

Employees dealt with

Austin, Robert

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5

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

1/25/2016 • Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 26, 2016

Mr.Gustavo, We understand your frustration on financing a Auto loan with challenge credit issues. My staff (EXHAUSTED) every avenue in trying to get you and your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the Banks's approvals. My sales staff would like nothing more than to get you and your wife approved and sell you a vehicle. We hope you and your wife the very best in financing a vehicle in the future. Thanks the F & I department

Platinum Autos Cash For Cars responded to this review

January 13, 2016

Gustavo, We understand your frustration on financing an Auto loan and deal with this often. My staff exhausted every avenue in trying to get your wife financed. Please understand we are NOT THE BANK, we don't make the decisions on the approvals. My sales staff would like nothing more than to get your wife approved and sell her a vehicle. We hope you and your wife the best in financing a vehicle in the future. Thanks F & I department

ZEN
12/06/2015
Reason For Visit
Sales (Used)

"My first purchase from Platinum Autos GREAT"

The is my first purchase from Platinum Autos in Bellevue and second Mercedes Benz vehicle. Generally, my experience with my first vehicle an 07 S550 purchased CPO in 2010 left me excited to consider a second purchase, Robert did excellent job at Platinum Autos and managed to ease my concerns and now I am driving a 2014 CLS550. Every person I encountered was attentive and always remembered my name over the few months I spent deciding on whether a new car was in my future. Robert clearly put in the best effort in moving the process along with patience, answering all my questions, addressing any of my concerns and always with a warm smile and firm handshake of a friend greeting a familiar face. Job well done Platinum Autos, I am a happy customer and will soon return to purchase another vehicle for my better half. M. C.

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I Recommend This Dealer: Yes

Employees dealt with

Owner

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NWTRAVELS
7/10/2015
Reason For Visit
Sales (Used)

"Robert and Platinum Autos where so fair and understanding"

Robert and Platinum Autos where so fair and understanding, the Mercedes I bought was my first vehicle in the USA. I had a million questions and everybody answered all of them. Thanks again, my wife and I are so happy with our new car.Thanks, the Hin Family

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I Recommend This Dealer: Yes

Employees dealt with

Robert the Owner

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1
car_enthusiast
7/08/2015
Reason For Visit
Sales (Used)

"owner was short and eregant"

When I inquired on a car over the phone, the salesman was having a bad morning it seemed like. He was super short and eregant, even when I came to see the car. He was so rude, I turned around and left the lot. I'll never go back even if they have a car of my dream.

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I Recommend This Dealer: No

Employees dealt with

owner

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Yes
 
2
kmorgan20009
12/10/2014
Reason For Visit
Sales (Used)

"wonderful and easy experience "

We loved our Ford Fusion but with a growing family we needed an easier car to get car seats in and out of. We knew we wanted an Outback and had already arranged financing. We tried to buy the car we want from a dealership. The sale rep didn't listen, asked the same question multiple times and tried several times to have us finance through them. We finally had to just leave and we were so glad we did. We found an Outback we wanted for a great price at Platinum Wholesale. Robert was really great. There was no pressure, he gave us a very fair price on our trade in and great price on the car we wanted. By far the best car buying experience I have had. If we have to get another car in the future, there is no question we will go back here.

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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Robert

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Yes
ginnie55
12/15/2013
Reason For Visit
Sales (Used)

"Robert, Owner/Manager is extremely helpful, knowledgeable..."

Robert, Owner/Manager is extremely helpful, knowledgeable and fair. Employees Diana and Chris are also helpful, friendly and professional. Though I made a mistake in the description of my car, they handled it with tact and understanding. I will sell my car through them again, when an opportunity arises. Highly recommend them. Having the BBB seal of approval helps give confidence to new customers.

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I Recommend This Dealer: Yes

Employees dealt with

Larry, Owner/Manager, Diana and Chris, Employees

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Yes
 
1
alaska1
10/25/2013
Reason For Visit
Sales (Used)

"Hi, we live in Anchorage Alaska and saw the 2009..."

Hi, we live in Anchorage Alaska and saw the 2009 Chevrolet truck on platinum autos web site in Bellevue Washington and called. We made arrangements to have it shipped out of Seattle,. Platinum delivered the truck to the port for free. On arrival the truck is as exactly as described and we couldn't be any happier with our purchase. A+ highly recommend thanks B Westery

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I Recommend This Dealer: Yes

Employees dealt with

Paul R

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benferg
6/13/2013
Reason For Visit
Sales (Used)

"I've never been to the dealership nor did I buy a car..."

I've never been to the dealership nor did I buy a car from them. This review was for the excellent customer service I received from Platinum Autos I sent one of those stock emails from a car buying site in regards to a used Accord they had in their inventory. Then I noticed the 19 mpg city which was far below what I was aiming for. Robert quickly emailed me in regards to the car and I presented my objection. Within minutes he sent me an email with similar cars in their inventory with better gas mileage. I hadn't received this kind of treatment from many sales associates at other dealerships. Generally they just ignore me once I present an issue I have or try to convince me my concern isn't a big deal. Clearly, he listens very well. A day later he sent me another email asking me if I had an opportunity to look at those cars and if I was interested in any of them. I let him know that I had but had stumbled across a great deal on a privately owned vehicle and decided to go with that one. Even though we hadn't done business, he congratulated me on my new car purchase, said he thought I got a good deal, and thanked me for the opportunity. How awesome is that customer service? Throughout my recent car buying experience I've discovered that most salespeople are either incredibly pushy or extremely aloof. Not many seem to truly listen to you. Robert was a total exception. Just based on a few emails I would recommend this dealership confidently

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I Recommend This Dealer: Yes

Employees dealt with

Robert

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1
petersaj
3/24/2013
Reason For Visit
Sales (Used)

"I recently purchased a 2005 Toyota Prius here, it was the..."

I recently purchased a 2005 Toyota Prius here, it was the second car that I looked at during my car search and I fell in love with the car. It was a one owner, very well maintained car and I immediately knew this was the car I wanted to purchase. Robert the owner was very no-pressure and I had a very good car buying experience altogether. Would definitely recommend this dealership, and I am extremely happy with the car I bought from them.

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I Recommend This Dealer: Yes

Employees dealt with

Robert

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SorinBucse
11/01/2012
Reason For Visit
Sales (Used)

"I bought a Subaru Legacy GT from there Oct '12 weeks ago...."

I bought a Subaru Legacy GT from there Oct '12 weeks ago. The car was modified the way i wanted. They told me that the car was adult owned and it was never abused and that it had a new engine in warranty. Most of this was a lie. The owner Robert told me i couldn't drive the car unless i put a non refundable deposit on the car. And that he was busy and he will let me drive it when i came back with all the money. At this point i felt that i had to buy the car, i couldn't back out without loosing my money. I came back with the cash, drove the car and took it home. Later i realized that this car was tracked for most of it's life and everything is falling apart. 2 days later the car started stalling on me on the freeway. I took it to the shop where Robert claimed the engine was in warranty and they told me the only the parts that were replaced are in warranty and nothing else. I paid 300 dollars and i got the car back now it has other issues and it's going back to the shop. In 2 weeks of ownership i got to drive the car 3 days, the rest it sat at the shop. The dealer failed to disclose the issues the car had with the headlights and fog lights which makes the car a hazard on the road. Also failed to disclose that the window film 5% on the car is also illegal in Washington state. These are just a few of the things that were wrong with this deal. I will never buy from him again, nor do i recommend anyone to go there and get screwed out of their money.

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I Recommend This Dealer: No

Employees dealt with

Robert

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SorinBucse responded to this review

August 19, 2015

The part about the MODIFIED was not the issue. I'm not blind. The part where you wouldn't let me test drive the car till you put a down payment on a car is not really legal and you only let me take it around the block. The car seemed fine. When you got on the freeway the hoses would blow off the turbo, the inter cooler was coming off.. Also i would love to see the documents where it was noted that the car was a HIGHLY MODIFIED RACE VEHICLE. Anyway continue running your shady business. Most people don't have a clue they are getting screwed so good luck. I have sold the Subaru Legacy GT via a trade in. In 3 weeks found a customer on Craigslist, walked with him in a dealership,where they took the car on a trade and filed for a lost title an sold it to my client the same day. They gave me trade credit for the sale. Yes I lost $2500 on this deal by I bought a brand NEW VOLKSWAGEN GOLF R from AUBURN VOLKSWAGEN and i couldn't be happier. They helped me out of a bind and I have had fantastic experience with everyone who works there. 3 years later i still go to AUBURN for the great service.

Platinum Autos Cash For Cars responded to this review

October 26, 2013

Please read the part about (MODIFIED) this was sold as a Highly Modified race vehicle that races around cones for best time. HE knew it was a Race vehicle and bought it as a race vehicle with NO warranty AS IS. We have the five documents that he signed verifying that race vehicle are NOT able to warrantied. And are of COURSE sold as is because of the nature of the Extreme abuse racing puts on the vehicle. Platinum will never take a race Subaru in trade ever again. Please let us forward the five documents that he signed that this car will used as a race vehicle and is AS IS. He called and asked if we would fix parts on the race car two weeks after purchase. I don't believe there is a dealer in the Country that will repair a race car one day or two weeks later.. Thanks Platinum Autos the Internet Division

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